Michaela Bruns Email & Phone Number

Vancouver, Wa, Us

Vancouver, Wa, Us

Vancouver, Washington, United States

• Managed and coordinated staff and day-to-day operations of Lil’ Kickers program• Increased program revenue 30% year-over-year• Increased number of children in the program by over 50%• Interviewed, hired, on-boarded, trained, and scheduled assistant coaching staff• Grew coaching staff from 7 to 20 members through personal training and mentorship• Proficient in Homebase; resolved time-keeping issues across all staff• Proficient in DaySmart Recreation; created program schedule for whole program• Led staff trainings and evaluated employees weekly to improve quality of program• Implemented Mentor Coach Program to delegate training duties as program grew• Spearheaded culture change within program to greatly increase quarterly staff retention• Improved program revenue by focused engagement with customers through friendly conversation and detailed information about the program• Provided excellent customer service with immediate turn-around on all communications

Amstetten, Lower Austria, Austria

• Worked in various English classes in 2 Austrian high schools• Prepared lessons that took place in English, with a focus on speaking and American cultural education• Taught remotely on MS Teams during Coronavirus lockdowns

Spokane, Washington, United States

• Tutored student-athletes one-on-one in Gonzaga mathematics courses• Helped students with homework problems, review for test, post-test analysis, and successful study skill strategies such as time management skills, planning techniques, and stress management

Spokane, Washington, United States

• Tutored students in Gonzaga beginning and intermediate level German language courses• Practiced speaking skills with students, helped students with grammar concepts• Created an atmosphere to make students excited about learning by being open and relaxed, making jokes, always smiling, and making them feel important