• Managed a diverse team of System, Network, Database, and Security Engineers, ensuring cohesive leadership across IT disciplines.• Oversaw vendor and contract relationships, optimizing consulting and support services to meet organizational requirements.• Budgeting and negotiating with vendors, aligning financial planning with strategic IT objectives in the corporate and lodge environments.• Directed vulnerability management initiatives, achieving compliance with PCI standards and bolstering security measures.• Led the deployment of a secondary data center, orchestrating migration and disaster recovery planning to enhance operational resilience.• Achieved $280,000 annual savings through strategic negotiation and implementation of circuit redundancy across all company locations.

• Managed infrastructure and user support teams, ensuring the delivery of effective solutions and platforms for business operations.• Managed vendors providing consulting and hosting services, optimizing external resource utilization and service quality.• Overseeing the deployment of infrastructure and user devices to enhance user experience.• Executed a swift transition to remote operations, enabling continued business functionality during the COVID-19 pandemic.• Developed a comprehensive Business Continuity Plan, mitigating operational risks during pandemic-related challenges.• Designed and directed the migration of legacy applications to cloud solutions for increased operational efficiency, new revenue generation opportunities and more efficient staff management and training. • Designed network and server infrastructure for corporate office move.

• Developed and implemented strategies to enhance service quality, ensure high service uptime, and elevate user satisfaction with enterprise solutions.• Deployment and support of Windows servers, ensuring efficient operation and service provision.• Collaborated with Information Systems staff to plan and execute server upgrades, aligning with organizational objectives.• Provided consultation to faculty and staff, ensuring solutions for academic and administrative functions.• Orchestrated the planning and implementation of change control within the Group Policy environment.• Contributed to the creation of change management procedures.

• Managed and supported the Windows Desktop and Server infrastructure, ensuring operating systems and servers were upgraded efficiently.• Assisted with the migration to Office 365, enhancing company-wide communication and collaboration capabilities.• Supported Windows Server and virtualization Infrastructure maintaining system stability and performance.• Developed project plans and roadmaps for infrastructure improvements, aligning IT initiatives with business objectives.• Handled vendor management for support and product services, optimizing resource utilization and service quality.• Served as an escalation point and provided supervision for desktop team issues, improving response times and issue resolution.