Michael Clancey Email & Phone Number

River Falls, Wi, Us

Westborough, Massachusetts, United States

Engaged in technical presales and post sales engineering support for OR System Integration and Enterprise Content Management Interfaced and aligned with the potential customers and internal Olympus stakeholders.Supported sales project management and customers during pre-sales activities through hand-off to the Implementation Team.Helped support strategic and large-scale evaluations to gain market support of Olympus System Integration solution.Served as a Systems Integration expert to drive adoption of Integration and Knowledge Management solutionsDemonstrated a comprehensive understanding of IT Enterprise Solutions and communicated those to the customers’ IT department and the Sales Territory ManagerDemonstrates a comprehensive technical command of all solutions within the Systems Integration portfolioResponsible to ensure the technical reliability of all on-site Demo equipment and for any site visit equipment being shownCommunicated directly with the Territory Manager and have a clear understanding of what the technical objectives are for the Demo and/or site visitProvide advanced technical sales consulting in pre-sale and post-sale situations to customers and Territory ManagerArticulated the unique capabilities of our product solutions and lead discussions with both the customer and Territory Manager that details these advantagesWork with TM closely to build a complete project design and ensure that the solutions being proposed meet the customer’s needs and is a solution that Olympus can deliverOwn pre-sales and post-sales documentation, which would include SOW, Quoting Tool and customerActed as a pre-sales and post-sales “Olympus” project manager in gathering needs and requirements for the customer and ensures a clean delivery of required information to Olympus partner, AvnetAssisted Territory Manager(s) in all budgetary quoting requirements during the sales processAssisted in training and in-servicing customers

Reading, Pennsylvania, United States

Provided field service at domestic and international customer locations for standard equipment and medium-complexity custom equipment.Performed electrical and mechanical tests on components, circuit board assemblies, and complete controller assemblies.Evaluated electromechanical control assemblies to determine the appropriate tests required to validate full functionality.Work safely with DC supply voltages up to 500 volts and AC supply voltages up to 6600 volts.Evaluated electromechanical control assemblies to determine the appropriate tests required to validate full functionality.Troubleshot complex electrical circuits to component level.Performed new system add-on equipment start-up.Performed cable terminations.Performed depot repairs on GAI-Tronics-manufactured product lines relative to the local district/ region. Provided technical support, via telephone, to customers and sales representatives.Provided installation/ project management assistance to contractors and end user personnel as required.

Reading, Pennsylvania, United States

• Managed and installed projects within a hospital environment installing complex IT and technical AV medical devices in operating rooms and getting hands-on to ensure uninterrupted operations. • Saved the hospital’s time and money with thorough product knowledge that eliminated any roadblocks which could impede project competition while increasing customer satisfaction. • Maintained transparent communication throughout every phase of the installation process with key stakeholders, including Hospital Leadership, Doctors, IT Departments, construction contractors, third-party collaborators, and hospital project management teams.• Created custom and innovative cost-saving solutions on long-term planning sessions with sales that resulted in revenue growth for the company, higher project count loads and overall happier customers.• Collaborated with sales, business development teams and their customers to communicate technical product information in a way everyone can understand the scope, completion time, resource allocation, project conflicts, & project level budgets. • Partnered with sales to help them understand and visualize current project workloads and drive the attainment of their current revenue goals. • Worked autonomously on projects across 22 concurrent projects from conception through completion. • Installed EasySuite 4K in 60+ operating rooms throughout the US. • Remotely accessed the Easysuite 4K control system to verify connectivity between control system and servers, altered and set configuration files, configured IP cameras and ensured other local PCs in area are connected.• Worked with IT departments to put our control systems on the hospital’s network • Installed fully integrated control systems that can orchestrate the use of medical, surgical, imaging, and ultrasound equipment while also using scalable video over outgoing IP routing of video signals to hospital-wide image management secure streaming and virtual collaboration.

• Became the subject matter expert on medical & surgical products such as surgical lasers, videoscopes, surgical controllers, Ultrasound units, Electro surgical generators, surgical imaging, vacuum pumps. Flushing pumps and many other pieces of equipment in a operating room. • Orchestrated the comprehensive training of 40 service engineers, all of whom lacked prior laser servicing experience, for a Holmium YAG Laser system. Created a structured learning program encompassing three weeks of classroom instruction followed by in-field training support.• Trainings provided to the service engineers replaced a third-party laser service provider program and lead to remarkable outcomes including a substantial increase in first-call resolution rates, a significant reduction in downtime, and cost savings exceeding one million dollars for the company.• Conducted technical training programs, including developing outlines, text, handouts, tests, and laboratory exercises.• Orchestrated the development of a comprehensive training program that included the creation of four mock operating rooms for practical training purposes. • Lectured classes on safety, installation, programming, maintenance, and repair of software and equipment, following outline, handouts, and texts Creating video tutorials or remote trainings to field technicians• Achieved high levels of participant engagement and satisfaction, resulting in improved customer retention.

• Managed a team of 7 technical support engineers, providing leadership, guidance, and support to ensure effective resolution of customer issues and adherence to service level agreements.• Provided centralized customer support concerning all Medical Systems Group electronic, video, personal computer and network products to customers, Sales Representatives, Field Service Engineers, and other related departments.• Specialized lead role in the TAC department for all surgical products, Thunderbeat energy device and Systems Integration.• Led successful initiatives to improve customer satisfaction, including implementing new support tools and processes.

Center Valley, Pa

• Performed annual and semi-annual preventative maintenance, resulting in increased equipment uptime and reduced maintenance costs• Installed transportable laser and related equipment at customer sites, preparation and maintenance of laser, operation of laser, and assistance to physician and patient• Performed routine calibration procedures, clinical incident management, and professional and appropriate interaction with patients and staff• Trained doctors, staff and other service engineers on the proper use of medical devices related to eye surgery• Demonstrated problem identification and solution skills, excellent written and communication skills and ability to work well without direct supervision.

Associate'S Degree, Electronics Engineering Technology

Telecommunications Engineering