- Assist with onboarding process of preparing computers and peripherals for new employees.- Log and track IT issues in Remedy IT Service System. - Reimage and build PC’s for client’s business line specifications in Windows 7.- Configure monitors/laptops; Deploy client profile software; mapped network printer drivers; perform decryption using BitLocker. - Provide Blackberry troubleshooting support and Enterprise activations. - Utilize Windows Active Directory and Good Mobility Enterprise Solution to troubleshoot devices. - Perform device password resets using Good Mobile Service Manager. - Install Cisco Anyconnect Secure Mobility agent (VPN). - Configure and troubleshoot Microsoft Outlook and Excel - Configure and troubleshoot market data applications such as Bloomberg, FactSet, and Pitchbook.

Assisted in both business and marketing aspects of the company to launch its new mobile product Hair Decoded. - Performed and presented market data research to company executives. - Promoted to Head of Business Development - Developed and maintain spreadsheets of relevant research and data- Designed and implemented customized surveys according to potential customer segments leading to 45% response rate. - Published research findings to aid marketing company strategies using primary research and secondary sources.