www.azdigitalhandyman.com

 Enrich the customer experience Repair relationships with customers Excellent attention to detail and urgency while multitasking in fast paced environment Providing customer focus through listening and learning together with the customer Apply critical thinking and creativity to provide customers with the best experience Provided both hardware and software solutions on all Apple products Educate customers in understanding issues related to environmental, software, and hardware Provide swift resolution to technical problems of every kind, including: software and hardware troubleshooting, system diagnostics, and hardware repair and triage.

- Rolled out new ticketing system (TALLA) via Slack- Integrated Knowledge base into ticketing system to enable machine learning, and automate responses to reduce ticket turn time by 90% and create a better employee experience- Program managed the build out of new building; increased collaboration spaces, improved A/V, and integrated new technologies to enable employees to work more efficiently- Rolled out new VC software to increase/improve collaboration internationally; improved candidate experience and reduced recruiting cost by enabling reliable VC interviews- Integrated DEP/JAMF to increase remote management of hardware/software; built out Self- Service enabling the lean IT team to effectively assist users remotely, and decrease IT headcount- Trained IT interns to effectively handle incoming tickets, stretch themselves, and share knowledge

- Set up Zoom to enable our international teams to better communicate and join in on All-hands meetings live, allowing for a more professional experience for our clients- Redesigned office to enable stronger team experience, increased collaboration spaces and reduced noise in office- Achieved cost savings by identifying duplicate systems and negotiating prices with vendors- Implemented Uber/Lyft for business resulting in cost savings- Managed an in house facilities team as well as contractors for facilities maintenance and improvements including electrical, plumbing, carpentry, utilities, kitchen equipment, and HVAC

• Increased overall NPS to over 90%, lead company in NPS for 3 consecutive quarters• Empowered staff of 80+ employees; responsible for coaching, training, and developing eachindividual associate• Motivated, inspired, and coached behaviors on the team that lead to an exceptional clientexperience• Lead installer and system designer for Magnolia A/V

• Acquire, retain and deepen customer relationships• Create an outstanding customer experience• Discover customers’ financial needs and provide product and service recommendations

• Supervise staff of 45+ employees; responsible for coaching, training, and developing each individual associate, conduct performance reviews, scheduling• Administration, Logistics• Customer service

Maintain patient care, perform Electrocardiograms, update patients’ charts,administer IV, and perform CPR