• Created API automation framework & automated tests from scratch using Postman.• Created and implemented tagging (i.e. Smoke, Regression, Sanity) using Postman to specify by category which API tests are executed when using Newman from the command line or Postman's Collection Runner.• Created Postman Monitors to run API automated tests on a daily schedule.• Developed a customized HTML reporter to produce test results after each test run.• Designed and implemented a Test Automation Strategy for API test automation by identifying test cases from manually testing user stories that met criteria for consideration as candidates for automated tests.• Created UI automated tests from scratch using Cypress.• Created test cases in Zephyr test case repository to document automated tests.• Attended daily morning huddles and Sprint Retrospectives.

• Position responsible for providing tools, frameworks, simulators and automated tests to aid software developers in their testing of software applications.• Performed testing of Transportation Security Administration (TSA)'s programs such as TSA PreCheck® and Transportation Worker Identification Credential (TWIC®).• Selenium WebDriver/JavaScript/TypeScript used to create UI automated tests from scratch in a BDD methodology with the Gherkin syntax using a Cucumber framework with the IntelliJ IDE for testing a customer-facing ReactJS-based AWS cloud web application.• Visual Studio/C# used to create UI automated tests from scratch in a BDD methodology with the Gherkin syntax using Deveroom for testing client-facing WPF-based desktop application.• Attended daily morning huddles, Sprint Planning Sessions, Sprint Retrospectives, Sprint Demos and Backlog Grooming/Story Time Sessions.• Part of a distributed team using phone (conference) calls and MS Teams for collaboration.

• Created UI test automation framework from scratch using Selenium WebDriver/C# with Visual Studio 2019 .Net Core and NUnit as the test execution framework.• Developed UI automation tests from scratch using the Page Object Model (POM) with Visual Studio/C#/NUnit for use in smoke and regression testing of a web application.• Designed and implemented a Test Automation Strategy for UI test automation by identifying test cases that met criteria for consideration as candidates for automated tests.• Attended daily morning huddles, Sprint Planning Sessions, Sprint Retrospectives, Sprint Demos and Backlog Grooming/Story Time Sessions.

• Created API test automation framework from scratch using C#/NUnit/RestSharp with VS2019 for use in testing RESTful APIs.• Developed RESTful API automation tests from scratch using C#/NUnit/RestSharp, Postman (JavaScript) and Swagger for use in backend testing.• Designed and implemented a Test Automation Strategy for API test automation by identifying test cases that met criteria for consideration as candidates for automated tests.• Established a best practice test development and documentation process for creating new API automated tests.• As QA Lead for the Savings sprint team, created and executed manual test cases for an Azure cloud-based, client-facing, retail/grocery web application using desktop browsers, mobile and iPad devices.• Selenium WebDriver/C# used to create UI automated tests in a BDD framework with the Gherkin syntax using SpecFlow with SpecFlow+ Runner as the test execution framework integrated with VS2019.• Performed first pass ADA (Americans with Disabilities Act) testing for new features on website using tools such as AXE, WAVE and NVDA screen reader.• Led, mentored and assigned testing tasks to a team of two Junior QA testers creating and executing manual test cases in Azure DevOps.• Attended daily morning huddles, Sprint Planning Sessions, Sprint Retrospectives, Sprint Demos and Backlog Grooming/Story Time Sessions.• Triaged defects discovered during Production/Release night testing.• Conducted end of sprint product demos to Management and stakeholders.• Deployed builds to Test and Stage environments using Octopus deployment and release management tool.• Created manual test cases and defects in Azure DevOps (formerly VSTS).

• Working in a hands-on technical manager role, managed a team consisting of both onshore and offshore Test Automation Engineers.• Selenium WebDriver/C# used to create automated tests in a BDD framework with the Gherkin syntax using SpecFlow with SpecFlow+ Runner as the test execution framework integrated with VS2017.• Developed RESTful API automation tests from scratch using C#/NUnit/RestSharp, Postman (JavaScript) and Swagger for backend testing.• Created automated tests from scratch used in testing a global enterprise-grade Azure cloud-based Platform-as-a-Service (PaaS) Single-Page Application designed using an event-based publish/subscribe (Pub/Sub) architecture.• Designed and implemented a Test Automation Strategy for API test automation by identifying test cases that met criteria for consideration as candidates for automated tests.• Created documents useful for training new team members on tools/troubleshooting/processes, developed processes aiding the development of automated tests and established best practices.• Trained new team members on test automation concepts and the tools used.• Held daily standups with both onshore and offshore team members.• Collaborated with Product Owners, Business Analysts and Sr QA Leads to define user stories and acceptance criteria used in developing automated tests.• Executed Smoke & Regression tests in the CI/CD Azure DevOps/VSTS pipeline.• Created dashboards in Azure DevOps highlighting automated test coverage for each of the sprint teams.

• Created automated tests from scratch used in testing a global enterprise-grade Azure cloud-based Platform-as-a-Service (PaaS) Single-Page Application designed using an event-based publish/subscribe (Pub/Sub) architecture.• Selenium WebDriver/C# used to create automated tests in a BDD framework with the Gherkin syntax using SpecFlow with SpecFlow+ Runner as the test execution framework integrated with VS2017.• Developed RESTful API automation tests from scratch using C#/NUnit/RestSharp, Postman (JavaScript) and Swagger for backend testing.• Collaborated with Product Owners, Business Analysts and Sr QA Leads to define user stories and acceptance criteria used in developing automated tests.• Created documents useful for training new team members on tools/troubleshooting/processes, developed processes aiding the development of automated tests and established best practices.• Trained new team members on test automation concepts and the tools used.• Developed automated tests used for smoke, regression and functional testing.• Executed Smoke & Regression tests in the CI/CD Azure DevOps/VSTS pipeline.

• Performed front-end & backend testing of Point of Contact (POC+) in-house web application used by Member Services• InfoMaker 12.5 (Sybase) used as the DB query tool to query the DB2 database.• Created defects with HP Application Lifecycle Management (ALM) v11.• Triaged defects discovered during UAT testing.• Performed data mining of database by creating SQL queries to locate memberships meeting specific criteria necessary to test each test case.• Created scripts in Groovy using the XMLSlurper API to parse GPS XML files and then load the data into the MySQL database.• Conducted meetings with Development Project Managers prior to code releases to obtain requirements, tables and dependencies for each item in the release.• Created automation scripts using QTP/UFT for end-to-end regression testing.• Created Groovy scripts to test RESTful web services using a JSON interface.

• Performed front-end & backend testing of new web application along with functional and cross-browser testing using various browsers such as IE 7,8,9, Chrome, Firefox and Safari with creatives (PSDs - PhotoShop Documents) and wire frames from Marketing.• Attended daily morning huddles, Sprint Planning Sessions, Sprint Retrospectives, Sprint Demos and Backlog Grooming/Story Time Sessions as part of the Scaled Agile Framework (SAFe) for projects associated with the Internet Marketing Website project team.• Jira used to identify the status of stories/defects as they progressed through the SAFe development process workflow.• Submitted E-Signature applications and kit requests using new website and used SQL queries on Microsoft SQL Server database for backend testing of data.• Mapped business and technical requirements into test plans and test cases and placed them in Quality Center (QC).• Used Sitecore Content Management System (CMS) to create and publish website content for test cases.• Tasked with testing Tampa Operations Call Center migration from Genesys/Nortel to Cisco UCCE/CVP equipment. System also comprised of an agent desktop application, several web services, Microsoft SQL Server database, an ASP.NET application used to manipulate a set of database tables for configuration of the UCCE, Cisco VoIP phones and an IVR.• Created test cases from CVP and routing diagrams for several call flows and placed them in Quality Center.• Tasked with testing web services and stored procedures utilized by Windows and web applications.• Web services tested using SoapUI and Parasoft SOAtest tools.• Created test scenarios and test cases for web service testing and imported them in TFS (Team Foundation Server).• Tracked/created defects with Quality Center (QC) v10 & HP Application Lifecycle Management (ALM) v11.

• Performed manual, functional, regression, patch, performance and sanity testing of multiple Windows, AIX, UNIX and LINUX platforms.• Involved in end-to-end testing of Fusebox application comprised of a desktop client as well as a web-based (three-tier) application used for credit, debit and pre-paid/gift card transaction processing from the customer’s POS to the Third-Party Processor.• Presented a Proof of Concept (POC) for the automated testing of Bank of America settlement/reconciliation files and then carried it through to completion by creating the program in C++.• Provided Subject Matter Expertise on Fusebox application in the areas of QA testing, certification, training of new QA employees and the resolution of production support issues.• Analyzed packets utilizing Third-Party processor specifications such as: First Data, Chase, SVS/ComData, ISO8583, AMEX, Bank of America, Givex etc.• Created Windows batch scripts and UNIX shell scripts.• Performed backend testing of data using SQL queries on Sybase ASE database.• Participated in weekly conference calls with QA teams in remote offices.• Mapped business and technical requirements into test plans, test cases and test scripts and placed them in Rational Quality Manager (RQM).• Designed and developed automation tools with Visual Studio using C++, VBScript utilities for use with the WSH and other tools using Java.• Used BugTracker and RQM for creating/tracking software defects.• Responsible for certification of transaction message sets with Certification Analysts from various Third-Party Processors to ensure compliance.• Created a POC (Proof Of Concept) program in C++ for the automated testing of Bank of America settlement/reconciliation files.

• Developed automation tests for digital imaging and document processing component software using VB6, VB.NET, and C#.• Tested SDK API's using test automation frameworks created with NUnit and COMUnit for Windows applications in both .NET and ActiveX environments.• Created test plans and test scripts from component requirements documents.• Communicated with product development on product issues.• Used Perforce for version control and DevTrack to track software defects.

• Implemented software solutions for maintenance of C++ object-oriented production code running on Windows XP and OS/2 platforms.• Gained familiarity with coding standards, conducted code reviews and performed unit testing.• Used Serena/Merant Version Manager for versioning/releasing production software.• Created UNIX shell scripts as maintenance of production software.• Created a program in C++ using Visual Studio that interacted with the API for the Lusis real-time loyalty processing server allowing QA to test all functionality.

• Performed white box, black box and build acceptance testing.• Created test plans/scripts, tested software on Windows XP and OS/2 operating systems.• Created/tracked software defects using Merant Tracker.• Applied networking skills obtained from CompTIA Network+ certification to resolve TCP/IP network connectivity issues in the SQA lab and in the field.• Interacted with Product Support, Application Development as well as various POS vendors to reduce POS controller defects by 70%.• Performed testing with IBM, NCR, Fujitsu and Retalix POS controllers.• Designed, coded and tested (on my own time) a tool in C++ with Visual Studio that uses the WinSock API to simulate messages sent from a POS to the Catalina Store Systems back office computer. Messages were sent using the TCP/IP and UDP/IP communication protocols to simulate stores having from 1 to 254 lanes.• Used Ethereal and Wireshark for packet and protocol analysis and testing.

• Lead software tester/QA SME for ConocoPhillips Ruby POS software application program.• Tested peripheral devices during integration testing of Ruby POS platform.• Created test plans/scripts from customer specifications.• Mapped business & technical requirements into test plans, test cases and test scripts.• Performed POS & credit/debit card network transaction processing as part of the certification process.• Created/tracked defects using ClearQuest.

• Managed a department ranging from 12 – 15 employees.• Interviewed, hired and trained employees.• Created work schedule for Department.• Developed time management and communication skills between manager and employees.• Recorded monthly inventory.

• Tested POS products that interfaced to IBM 3683, IBM 4683 and NCR cash registers and also a GTECH lottery terminal.• Created a device driver in "C" for the 82510 UART that simulated RS-232 communications from a GTECH lottery terminal.• Used HP4952A protocol analyzer to verify communication between devices.