Michael Derrico Email & Phone Number

Morgantown, Wv, Us

- Responsible for managing Rev.io clients to prepare, collaborate, and complete billing operations monthly with a wide range of revenue numbers.- Translate complex requirements into information that is easy to understand, inquire on, test with, and automate processes to improve user experience and efficiency in billing system.- Utilize strong written and oral communication skills to prepare agendas, lead weekly calls, track action items, and follow-up with top tier clients to effectively problem-solve high priority projects, daily operations, and upcoming development.- Proficient in writing SQL and navigating relational database management by producing reports for stakeholders and executives.- Able to prioritize multiple tasks, provide exceptional attention to detail, and go above and beyond when faced with complex or time sensitive issues that need brought to resolution in an immediate fashion.

Fairmont, West Virginia

- Responsible for managing PTT clients to prepare, collaborate, and complete billing operations monthly with a wide range of revenue numbers.- Acting liaison between PTT clients and DevOps to inquire on, test, and automate processes to improve user experience and efficiency.- Prepare agenda, lead weekly calls, track action items, and follow-up with top tier clients to effectively problem solve high priority projects, daily operations, and upcoming development.- Proficient in writing SQL and relational database management by producing reports for stakeholders and executives.- Document specific processes and terminology to a readable/understandable format for all users of our custom Telecommunications BackOffice Solution (TBS).

- Responsible for resolving and closing trouble tickets initiated by BANNER, Taleo, and Oracle users in a timely manner to maintain excellent customer service.- Create internal documentation on configurations and steps to improve ITS processes.- Acknowledge and assign incidents including any issue not easily remedied by the first tier ITS Service Desk.

Morgantown, West Virginia

- Proficient with Microsoft Excel, Access, Word, Power Point, Visual Studio.- Taught and informed students on Microsoft Office functionality.- Effective problem solving skills when answering specific questions.

Morgantown, West Virginia

- Responsible for creating customer quotes and invoices using QuickBooks.- Collected accounts receivable and reconciled customer accounts.

Master Of Software Engineering, Computer Software Engineering

Bachelor Of Science In Business Administration, Management Information Systems, General

Management Information Systems, Management Information Systems

Activities and Societies: - Member of the Pride of West Virginia (August 2014 - May 2018) - Treasurer, WVU Club Tennis Team (January 2017.