Delivery of quality proactive managed services across the Content + Cloud client baseNetwork Operations Centre - Monitoring of client infrastructure, both On-prem and Cloud basedBackup Management – Veeam, DPM, ASRFirewall Management – FortigateEndpoint Management and Managed AV – Bitdefender, Symantec Endpoint ProtectionPatch Management – Delivery of security patching across all server buildsProfessional and compliant ticket handling of escalated critical issues needing high level attentionManagement of risk and downtime during maintenance windowsProactive assessment of events to reduce incident trendsInvolvement and presence in core Virtual TeamsDaily proactive service checks around toolset, client, and ticket volumes

Responsible for SCCM and Symantec Endpoint Protection. The goal is to ensure a secure operating environment for the customer.SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES SCCM 2012 (Microsoft System Centre Configuration Manager) Anti-virus (Symantec Endpoint Protection 12.x) Anti-virus (Symantec Endpoint Protection 14.x) SCCM Client Coverage Anti-virus Client Coverage Software Deployment and Configuration Automation Malware Remediation IT Security Compliance and Standards Reporting

Responsible for looking after all Vodacom permanent staff & Contractors onsite. I am responsible for running 3 Vodacom sites namely Polokwane, Pretoria & Century City (Primary Site).I do the following: *Reponsible for all Vodacom VIP's including CEO when he visits. *Responsible for the Vodacom Newlands Rugby Box *Managing 3 Teams & report directly into a line manager *Attending Meetings when required to do so by the customer or management *Dealing with escalations & following them through until resolution *Desktop and Laptop issues *Boardroom Support *Joining & Configuring machines to the Vodacom Standard *Troubleshooting application issues

Responsible for supporting all Vodacom Permanent employee's and Contractors with regards to: *Desktop and Laptop issues *Boardroom Support *Joining & Configuring machines to the Vodacom Standard *Troubleshooting application issues

I currently support Vodacom Century City dealing with general IT issue's such as problems With Outlook, Windows 7, Lync, HP Service desk, IE and web based Applications. We also deal with VC's and setting up presentations with in Vodacom itself.