Michaela Diño Email & Phone Number

National Capital Region, Philippines

- Spearheaded collaborative initiatives between EY GDS India and EY Singapore, significantly enhancing engagement lifecycle efficiency and client satisfaction.- Developed and implemented innovative support strategies, leading to marked improvements in service delivery for EY Singapore FSO Engagement Teams.- Drove revenue growth within the ITTS department through strategic data analysis and identification of key market opportunities.- Recognized across the APAC region for exceptional support during high-pressure periods, earning multiple commendations for ensuring operational excellence.- Played a pivotal role in business continuity, serving as the primary point of contact for critical communications and guidance during disruptions.

- Identified and communicated with over 50 relevant influencers within the industry to explore potential brand collaboration opportunities, resulting in an increase of brand visibility and customer engagement by 30%.- Successfully closed and negotiated partnership deals with 10 key influencers, resulting in a 50% revenue increase through the launch of 5 new brand collaborations- Developed a systematic approach to track and manage influencer outreach efforts, resulting in a conversion rate of 20% for closed brand collaboration deals.

Taguig, National Capital Region, Philippines

- Developed and analyzed comprehensive business reports to forecast sales and manage inventory, crafting strategies that led to a 10% month-over-month sales growth. This initiative significantly enhanced operational efficiency and decision-making processes.- Led the Order Fulfillment Team, optimizing daily operations, customer service, and order processing across website and third-party channels. Achieved a 15% reduction in order processing time by implementing efficient processes and enhancing team coordination.- Championed a data-driven approach to understand customer behavior and market trends, identifying new product development opportunities. This strategy spearheaded a 20% revenue increase from the launch of new products, demonstrating a keen eye for market opportunities and innovation.