• Design and supported AWS infrastructure for the Capital Markets divisions of the Commercial Bank line of business. • Designed systems for and participated in multi annual disaster recovery exercises across multiple AWS regions.• Wrote and maintained Cloud Formation Templates Jenkins jobs and Chef cookbooks used to build servers on request as well as deliver code• Developed and tested build scripts written in powershell and bash for both Windows and RHEL7 servers, used so automate the building of EC2 servers on the fly.• Created server deployment tests leveraging serverspec, incorporated into Jenkins to allow teamss to validate build after job completed.• Using Data Dog created monitors for applications in AWS. Monitors worked using a combination of Cloud Watch and client metrics.• Worked with multiple team across the enterprise to plan and deploy applications.• Lead effort to cross train feature teams on how to build and maintain servers in AWS.• Advised multiple teams and peers on Capital One and AWS best practices

Senior Desktop Support Analyst (2015 – Present)Desktop Support Analyst (2013 – 2015)Directly support 500 local users and 1,200 remote users in a Windows 7, 8.1 and 10 / Mac OS X 10.6 through 10.10 environment. Receive a promotion to Senior Desktop Support Analyst after demonstrating the skill and ability to quickly complete projects and resolve problems. Key Achievements: Install and configure mobile devices like iPhones, Samsung Galaxies’ and Blackberry Z10/30 with a unique combination of BlackBerry Enterprise Server, and AirWatch. Administer and monitor all Mac devices throughout an enterprise environment. Optimize systems and achieve an increase in operating efficiency.  Test the Mac OS X 10.10 image throughout Leviton’s operating system. Confirm test results and reduce critical failures. Author custom scripts and software deployment packages utilizing Altiris. Customize these scripts to exactly match end-user requirements and system specifications.  Train and educate users on all upgrades and operating systems. Identify the need for training and user support.  Adhere to strict testing requirements. Devise and perform testing using VM machines in QA environments.

Network Administrator/Application Developer (2012 – 2013)Senior Desktop Support Analyst (2011 – 2012)Desktop Support Analyst (2010 – 2011)Started as Desktop Support Analyst and quickly promoted within a year to Senior Desktop Support Analyst. Received an additional promotion to Network Administrator/Application Developer. Successfully managed a 50+ user environment containing multiple Dell servers and Windows 2008r2 servers that functioned as the DC, AD, DNS and DHCP servers for the organization. Key Achievements: Developed applications that directly contributed to time savings within the sales team. Reduced their administrative processing. Advocated for and designed, business-critical upgrades. Upgraded Windows Server from 2003r2 to 2008r2 and Windows XP to Windows 7. Collaboratively led a team of 4 skilled help desk support specialists. Evenly distributed workload and increased the efficiency. Planned preventive maintenance for software applications and office equipment. Reduced major systems breakdowns. Created group policy settings as well as the management of the Active Directory System. Enforced group policies and streamlined workstation setup and updating. Mitigated security risks through the constant monitoring of the secure network. Proactively identified areas of vulnerability and reduced serious incidents.