Dr. Michael A.D. Smith Email & Phone Number

Albuquerque, Nm, Us

Albuquerque, Nm, Us

Barcelona, Catalonia, Spain

-Develop and deliver online courses and MasterClasses in business disciplines such as marketing, finance, management, entrepreneurship, or business analytics.-Design and implement effective instructional materials, curriculum assessments, and engaging learning activities that align with program objectives.-Foster a robust online learning environment by supporting and guiding students in their academic journey, facilitating discussions, and providing timely feedback on assignments.-Utilize various digital platforms and teaching tools to enhance the learning experience and ensure high-quality delivery of course content.-Stay current with industry trends and integrate relevant practices into teaching to enrich course content.-Collaborate with other faculty members and academic staff to continuously improve program offerings and student engagement strategies.-Attend faculty meetings, participate in professional development opportunities, and contribute to the academic community as needed.

Albuquerque, New Mexico, United States

Spearheaded strategic vision and led high-performing teams to deliver innovative risk management solutions, driving company growth and market expansion.Successfully cultivated and maintained key client relationships, securing multimillion-dollar contracts and partnerships with leading organizations across industries.Leveraged deep industry knowledge and analytical acumen to identify and assess risks, implementing robust strategies to mitigate financial, operational, and regulatory challenges.Recognized authority in risk management, sought after for expert commentary and speaking engagements at industry conferences and events, contributing to thought leadership initiatives within the field.Demonstrated track record of driving profitability and operational efficiency through strategic planning, budget management, and implementation of scalable business models.

United States

Volunteer Chaplain - Huntsville HospitalCity of Los Angeles/ Greater LA VA Medical CenterCity of Sacramento & Elk Grove, CACity of Huntsville, ALCity of Florence, ALCity of Decherd, TNCity of Orange City, FLCity of Daytona Beach, FL/Bethune Cookman UniversityCity of Cleveland, OH/Cleveland VA Medical CenterCity of Albuquerque, NM/Nu Nu Sigma Chapter of Phi Beta Sigma Fraternity, Inc.- Provide spiritual care and counseling to individuals and families facing life challenges, including illness, grief, and loss.- Conduct regular visits to hospitals, nursing homes, and community centers to offer emotional support and spiritual guidance.- Facilitate support groups and workshops on topics such as grief recovery, stress management, and spiritual growth.- Collaborate with local religious leaders, healthcare providers, and social service agencies to coordinate comprehensive care for community members.- Develop and deliver interfaith services, prayer meetings, and memorial services that respect and honor diverse religious traditions.- Offer crisis intervention and support during emergencies, including natural disasters and community tragedies.- Maintain accurate and confidential records of all interactions and services provided, ensuring compliance with ethical and legal standards.- Provided end-of-life spiritual care and emotional support to patients and their families in hospice care.- Conducted regular visits to patients' homes, offering prayers, spiritual readings, and compassionate presence.- Assisted families in planning and conducting memorial services and funerals.- Participated in interdisciplinary team meetings to discuss patient care plans and provide input on spiritual needs.- Trained and supervised new volunteer chaplains, ensuring they were equipped to provide compassionate and effective care.

San Jose, California, United States

Dedicated mental wellness advocate at the University of Notre Dame. Doctor of Psychology (Candidate). Expert in Human Givens Approach and ACT. Committed to fostering a supportive, inclusive, and data-driven academic environment.Key Contributions:  Spearhead mental wellness initiatives for Master's and Ph.D. graduate students at the University of Notre Dame, ensuring a supportive environment conducive to academic success. Implement the Human Givens Approach combined with Acceptance & Commitment Therapy, delivering therapeutic exercises that empower students in self-care and adept management of academic depression and anxiety. Provide acute support to students in crisis, demonstrating quick decision-making and crisis intervention skills, while consistently referring individuals to the appropriate level of care within the comprehensive Mental Health resources of Notre Dame. Foster a proactive and inclusive approach to mental wellness, actively engaging with students to identify and address their unique needs, ultimately contributing to an improved overall academic experience. Regularly assess and evaluate the effectiveness of mental wellness interventions, utilizing data-driven insights to continuously improve and tailor support services for optimal student outcomes.

Mount Vernon, Ohio, United States

Experienced and compassionate Dean specializing in youth development. Led diverse groups aged 14-18, providing spiritual guidance, implementing impactful drug awareness programs, and spearheading leadership initiatives. Recognized for fostering character development and supporting individual student needs.Key Contributions: Led as a compassionate and dedicated Dean, offering spiritual and moral guidance to a diverse group of youth aged 14-18, fostering their personal and character development. Implemented comprehensive Drug Awareness & Prevention Education programs, significantly contributing to the students' understanding and avoidance of substance abuse issues. Spearheaded Youth LETC/Scholarship Leadership initiatives, guiding students in leadership development and scholarship opportunities, resulting in notable achievements and recognition. Facilitated daily devotions, creating a nurturing environment that supported the spiritual growth and well-being of students under my care. Conducted visitations, actively engaging with students to address individual needs, concerns, and providing personalized support, enhancing overall student experience.

Tullahoma, Tn

Dedicated Spiritual Counselor fostering positive transformation in at-risk youth with behavioral disorders. Expert in multidisciplinary collaboration, holistic treatment planning, and transparent communication for impactful results.Key Contributions: Guided spiritual growth and instilled discipline in teenage boys with ADD, ADHD, ODD, and Substance Abuse Disorder, resulting in a substantial reduction of behavioral problems and the restoration of family relationships. Successfully served as a Spiritual Counselor for the extended family, offering continuous support and addressing family life challenges related to the student's 24/7/365 residence in a boarding facility. Collaborated with multidisciplinary teams, including therapists, educators, and medical professionals, to create holistic treatment plans tailored to the unique needs of each student. Monitored and documented behavioral progress, maintaining accurate records and communicating effectively with parents, guardians, and relevant stakeholders to ensure a collaborative and transparent approach to each student's development.

Rancho Cordova, Ca

Experienced leader in customer service operations, overseeing a team of 25-30 representatives. Proven track record in exceeding performance targets, implementing effective policies, and optimizing workforce efficiency. Expertise in quality assurance and compliance with confidentiality procedures.Key Contributions: Led and supervised a team of 25-30 Customer Service Representatives, ensuring the provision of exceptional support to a vast customer base of over 40 million individuals across 14 California counties. Implemented comprehensive oversight of CSR evaluations, consistently exceeding performance targets and maintaining a high standard of customer service quality. Spearheaded disciplinary policies, effectively addressing performance issues and fostering a culture of accountability and continuous improvement within the team. Managed attendance tracking, optimizing workforce efficiency to meet customer demands and maintain high service levels. Implemented robust quality assurance measures, resulting in improved customer satisfaction and adherence to service standards. Monitored phone handle time and abandon rate metrics, employing strategic measures to enhance operational efficiency and minimize customer wait times. Applied in-depth knowledge of HIPAA and California State confidentiality procedures, guaranteeing the secure handling of private customer information in compliance with regulatory standards.

Grass Valley, Ca

Provided spiritual growth and discipline to teenage boys with ADD, ADhD,ODD, & Substance Abuse Disorder, significantly decreasing behavioralproblems and restoring family relationshipsSpiritual Counselor for extended family, providing support of family life inrelation to student’s 24/7/365 residence in boarding-facility

Greater Los Angeles Area

Managed over 60 Customer Service Reps / 35,000 inbound calls weeklyImplemented strategies for lowering company’s call abandon rate to 12%Managed CSR conduct: attendance, discipline, scheduling, morale, etc.

Hampton, Va & Huntsville, Al

Handled large volumes of inbound customer calls each shiftSupervised and trained CSR’s in Data Entry, Tech Support, etc.Helped increase productivity by 75% which allowed West Corp site to movefrom an 18 hour production to 24 hours at Huntsville BranchBegan in Hampton, VA and after military service, transferred to Huntsville, AL branch.

Doctor Of Philosophy - Phd, Public Health

Georgetown, Guyana – November 18, 2024 – Texila American University (TAU) proudly announces a historic achievement in its journey.

Doctor Of Healthcare Administration, 3.78

Activities and Societies: Phi Beta Sigma Fraternity, IncorporatedSchool of Business & Professional Studies

Master Of Arts - Ma, Human Rights Practice

Activities and Societies: Certified Human Rights Consultant US Institute of Diplomacy & Human Rights

Master Of Business Administration - Mba, Business Administration And Management, General, 3.62

Activities and Societies: Lifetime Member: International Society of Business LeadersENEB - European Business School of Barcelona

Master In Project Management, 3.75

Master'S Degree, Business/Corporate Communications, 3.86

ENEB - European Business School of Barcelona

Master Of Human Resources Management, 3.65

Bachelor Of Business Administration - Bba, 3.62

Educational Credential Evaluators (ECE) - NACES U.S. Equivalent Summary • Bachelor degree, major area of study: Business Administration.

Bachelor'S Degree, Public Relations And Business Communication, 3.86

Educational Credential Evaluators (ECE) - NACES U.S. Equivalent Summary • Bachelor degree, major area of study: Public Relations.

Associate'S Degree, Theological And Ministerial Studies

Completed 60+ Credits

Diploma In Modern Applied Psychology (Dimap), Acceptance & Commitment Therapy