As a direct result of the Covid-19 pandemic's devastating effect on the meeting and events industry, we had a much greater need for effective sales professionals than we did for operations leadership. Given my previous success in sales within the organization, I was asked if I would consider moving into a sales role. I am happy that my skillset is broad enough to remain useful, and I am excited to flex my sales chops at one of our flagship venues on the east coast.

• Lead 2 Operations Managers and their departments, indirectly overseeing 23 employees, providing operational direction of event technology and audiovisual for corporate conventions ranging from $1K to $500K sessions within the world’s largest Marriott hotel (Encore’s largest non-union venue by revenue), generating a $12M+ revenue annually• Direct the overall preparation and execution of operations by collaborating with the Director of Sales on the delivery process and delegating labor… Show more • Lead 2 Operations Managers and their departments, indirectly overseeing 23 employees, providing operational direction of event technology and audiovisual for corporate conventions ranging from $1K to $500K sessions within the world’s largest Marriott hotel (Encore’s largest non-union venue by revenue), generating a $12M+ revenue annually• Direct the overall preparation and execution of operations by collaborating with the Director of Sales on the delivery process and delegating labor tasks and equipment retrieval to the Operations Managers, managing an upwards of 65 contractors for 30+ large events and 100+ small events each year, ensuring operations align with the budget maintenance and quality for high-revenue clients• Cultivate relationships with the hotel partners through consistent collaboration, providing consistent and exceptional vendor service Show less

• Oversaw 10 direct reports, leading the operations management by securing and assigning essential equipment to events through vendor partnerships• Coordinated the scheduling for 23 hourly employees, consistently staffing above and beyond in-house staff by collaborating with contractors and freelancers, allowing for adequate operational setup• Coached and delivered continuous feedback to all employees by administering bi-annual performance reviews to accelerate growth with the… Show more • Oversaw 10 direct reports, leading the operations management by securing and assigning essential equipment to events through vendor partnerships• Coordinated the scheduling for 23 hourly employees, consistently staffing above and beyond in-house staff by collaborating with contractors and freelancers, allowing for adequate operational setup• Coached and delivered continuous feedback to all employees by administering bi-annual performance reviews to accelerate growth with the organization, resulting in advancing the GOP target from 90% to 126% within 1 year• Leveraged relationships with vendor partners and efficiently utilized resources, leading to the effective management of the P&L Show less

• Successfully grew from 1 to a team of 6, improving annual revenues by 67.1% from 2015 to 2016, 14.2% from 2016 to 2017, and 45.4% from 2017 to 2018, resulting in overall revenue growth of 177.3% and exceeding $1M+ YOY• Developed value-add packages, showcasing them throughout the sales process to increase sales, growing the annual operating profit by 112.6% from 2015 to 2016 and 147.5% from 2017 to 2018, creating an overall operating profit growth of 194% over 3 years• Independently… Show more • Successfully grew from 1 to a team of 6, improving annual revenues by 67.1% from 2015 to 2016, 14.2% from 2016 to 2017, and 45.4% from 2017 to 2018, resulting in overall revenue growth of 177.3% and exceeding $1M+ YOY• Developed value-add packages, showcasing them throughout the sales process to increase sales, growing the annual operating profit by 112.6% from 2015 to 2016 and 147.5% from 2017 to 2018, creating an overall operating profit growth of 194% over 3 years• Independently managed, secured, and executed an event for a repeat customer at a non-Encore off-site property, delivering a $217K+ development in April 2018• Implemented a free CRM platform (Hubspot) for utilization with the sales process, allowing for traceability of the sales pipeline and revenue analysis for each client• Recognized for 2 company-wide awards, achieving the Best Sales Management of the Southeast region award in 2017 and the Best Performance to Budget award in 2018 Show less

Supervise technicians to ensure all set-ups are completed according to Company standards.Greet guest/client before event and provide clear instructions on how to operate equipment.Provide continued communication with client to ensure success of all eventsFollows through on all client requests and looks for opportunities to enhance the client’s event.Ensures all inventory is in good working order and rental condition.Complies and enforces all Company security and safety… Show more Supervise technicians to ensure all set-ups are completed according to Company standards.Greet guest/client before event and provide clear instructions on how to operate equipment.Provide continued communication with client to ensure success of all eventsFollows through on all client requests and looks for opportunities to enhance the client’s event.Ensures all inventory is in good working order and rental condition.Complies and enforces all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and/or damage.Ensure any lost, stolen or damaged equipment is immediately reported to the Director.Continually work toward updating and improving technical skills.Provide continued communication with client to ensure success of all events.Follows through on all client requests.Maintain accurate client event information into the Company’s business system.Review invoice with client and obtain client’s signature on invoice.Make sure all Company occupied areas are clean, organized, and up to Company’s standards.Comply with all Company policies and proceduresEnsures all sets and pre-staging of equipment for AM technical crewEnsure night log is detailed in regards to information on evening activity and AM preparation Show less

• Adequately and efficiently executed the setup, operations, and breakdown of small to large-scale audiovisual equipment within a hospitality venue, including LCD/DLP projection (Barco, Panasonic, NEC), powered sound reinforcement systems (JL, Mackie, Allen & Heath, Presonus), and basic lighting (PAR, Leko), leading to quality service performance• Cultivated positive relationships with all internal and external clients by effectively and continuously communicating on needs and concerns… Show more • Adequately and efficiently executed the setup, operations, and breakdown of small to large-scale audiovisual equipment within a hospitality venue, including LCD/DLP projection (Barco, Panasonic, NEC), powered sound reinforcement systems (JL, Mackie, Allen & Heath, Presonus), and basic lighting (PAR, Leko), leading to quality service performance• Cultivated positive relationships with all internal and external clients by effectively and continuously communicating on needs and concerns, consistently exceeding client expectations and increasing customer satisfaction• Addressed equipment challenges and software issues by troubleshooting and problem solving, providing efficient and professional operational ability• Adhered to company processes and procedures, inputting data in systems and completing paperwork accurately, maintaining an equipment schedule, and collaborating with staff and external vendors for equipment use, allowing for adequate management of event operations• Utilized strategic floor up-selling techniques to enhance the sales process pipeline, leading to increases in revenue Show less

Part of the team that opened the new Amway Center. Responsibilities include installing and maintaining all A/V equipment in the building, including PA, video and television camera gear, audio gear, and interactive PoE touchscreen sports statistics delivery, video replay, and refreshment ordering systems. Make custom electrical and audio/video cables by soldering ends (TRS, TS, XLR, BNC, etc.) onto bulk cabling. Ongoing duties include providing A/V support for for all functions at the Amway… Show more Part of the team that opened the new Amway Center. Responsibilities include installing and maintaining all A/V equipment in the building, including PA, video and television camera gear, audio gear, and interactive PoE touchscreen sports statistics delivery, video replay, and refreshment ordering systems. Make custom electrical and audio/video cables by soldering ends (TRS, TS, XLR, BNC, etc.) onto bulk cabling. Ongoing duties include providing A/V support for for all functions at the Amway Center, such as Orlando Magic basketball games, meetings, conventions, musical acts, anthem singers, half-time performances, etc. Show less

Engaged directly with resort guests across various channels (in-park, website, social media, influencers, email, telephone) to better understand the needs and expectations of park guests. Developed strategies and oversaw execution on initiatives to increase overall guest satisfaction.The job description is actually quite vague: look for pain points and develop action plans to alleviate them.

Temporary contract position. Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Oversee the set-up of AV equipment in banquet and meeting rooms. Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment, and communicate problems to manager/supervisor. Tape down and dress all loose wire and cable. Check delivered equipment and room set-up against Banquet Event Order. Communicate any… Show more Temporary contract position. Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Oversee the set-up of AV equipment in banquet and meeting rooms. Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment, and communicate problems to manager/supervisor. Tape down and dress all loose wire and cable. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flow-sheets to manager/supervisor. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment when not in use. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book. Follow all company safety and security policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests` service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Show less

Responsible for maintaining the day-to-day operations of two of Sirius XM Radio’s flagship channels with regard to the NexGen Digital Broadcast Automation System. Responsible for managing studio operations, from administrative aspects (booking studio time for all live shows) to technical aspects (preparing the studios for whatever use is needed.) Authored procedural manuals governing studio operations and channel maintenance for the two highest profile channels on the platform. Additional… Show more Responsible for maintaining the day-to-day operations of two of Sirius XM Radio’s flagship channels with regard to the NexGen Digital Broadcast Automation System. Responsible for managing studio operations, from administrative aspects (booking studio time for all live shows) to technical aspects (preparing the studios for whatever use is needed.) Authored procedural manuals governing studio operations and channel maintenance for the two highest profile channels on the platform. Additional duties include imaging and production duties, including coaching and recording voice talent; producing promos, titles, bumpers, etc. Mix band performances airing live on various Sirius channels. Also record live to digital multi-track recorder to master later for rebroadcast. Show less

Working under the Director of Programming & Special Projects (Showrunner), I handled many aspects of the live specialty programming on the Howard Stern channels. I booked guests, provided show/talent prep, and conceived show topics with talent. I managed remote broadcasts and was responsible for keeping the show on schedule so as not to cascade delays along the schedule. I directed talent to ensure the highest quality broadcast possible. Broadcast-day responsibilities included studio… Show more Working under the Director of Programming & Special Projects (Showrunner), I handled many aspects of the live specialty programming on the Howard Stern channels. I booked guests, provided show/talent prep, and conceived show topics with talent. I managed remote broadcasts and was responsible for keeping the show on schedule so as not to cascade delays along the schedule. I directed talent to ensure the highest quality broadcast possible. Broadcast-day responsibilities included studio scheduling, preparation, and testing; board operation during live broadcast; directing interns in functions like phone screening and errand running.Additional show-related responsibilities included imaging and production, and editing shows for time and content prior to rebroadcast. Show less

Evenings (7p-12a) on 1059 The Buzz in Southwest Florida.

Weekend/Swing on Orlando Alternative Outlet "O-Rock 1059".