Michael Field Email & Phone Number

Toronto, Canada Area

Performed duties associated with all Public Relations/Communications activities for TVO.-Daily monitoring of TVO media coverage using Cision, Google Alerts. Writing internal server summaries of all noteworthy mentions.-Curating and planning content for TVO's Facebook and Twitter using Hootsuite and UberVu. Subsequently monitoring all feeds.-Performing research for the Public Relations team to create and implement large PR plans.

Milton, Ontario

As a senior member of the turf staff, I was involved with the day-to-day maintenance in golf course management and set-up for tournaments and long-term course planning.-As a team member, the oversight and assistance of the turf departments role in executing Golf Canada events. -Meticulous attention to detail on a daily basis to help improve the overall course rating -Communicating member feedback to management for improved course conditions-Began as a junior team member and delivered reliable results annually to become a senior member of the turf staff-Assisted in training and development of new staff members to achieve cohesive company culture and safe work practices

Sydney, Australia

Working as a server in the front of house, I was relied upon to manage both large and small sections to achieve a memorable customer experience in a fast-paced environment.-Collaborating with kitchen & bar staff, communicating commonly unknown ingredients and dishes to customers to achieve increased sales-Received culture, food, spirit and wine training for improved customer service experience-Helped to train and acclimate new staff members in a difficult learning environment

Cairns, Australia

To improve my knowledge and understanding of the city of Cairns, I operated a Pedi Cab. This involved driving customers around the city for tours and transportation.-Bartered fares with customers on a case-by-case basis-Communicated desirable destinations to customers based on scenery and important historical sites in the city of Cairns-Created an enjoyable and affordable customer experience to evoke repeat customers and favourable company reviews

Melbourne, Australia

An upscale and new cocktail bar and restaurant, Morris Jones gave me the opportunity to manage a large outdoor section that was frequented by high-profile and visible clients.-Created the necessary ambiance and atmosphere to incite repeat customers and assist in the development of the Morris Jones brand-Managed the relationship between high-profile and normal guests to ensure a positive experience for all customers-Required to develop relationships with frequent customers to assist in increased sales & profile for business growth and development-Frequent communication with management and ownership to help develop and implement restaurant and bar policy

Melbourne, Australia

Working in customer inquiries and complaints at the Chapel Street Melbourne location, I ensured sound customer service while maintaining and enforcing store policy.-Instrumental in affecting major change in store policy regarding expiry date practices when tasked with a grocery department audit-Effectively communicated my desire to change scheduling procedures resulting in reduced customer wait times-Received positive feedback from secret shoppers on multiple occasions-Managed self-checkout section in tandem with security teams to ensure a quick, yet secure location

Halifax, Canada Area

Monitored and coordinated the intramural staff on a nightly basis. With an end goal of delivering a fun and engaging experience for all participants. Managing this small team of varsity athletes and students, I communicated issues directly with the intramural coordinator to address any outstanding issues-Assisted in the development of new rules for the broomball league to increase student participation-Ensured safe working conditions for my officials when disputes arose-Engaged with intramural participants to evaluate overall rules and best practices and communicated any suggested changes to the intramural coordinator

Halifax, Canada Area

•As a senior student, I helped to transition 40 first-year students into residence and university life. From planning floor events to dealing with day-to-day problems, I was available 24/7 for the duration of my employment.-Received training in peer mediation, crisis management, suicide prevention, substance abuse recognition and culture training to enhance my students experience throughout the year-Planned and executed several successful floor events to increase floor cohesion -Communicated issues directly with the Residence Life Manager (RLM) to ensure appropriate and proportionate changes were made when crises arose-Enforced residence policy and when necessary issued formal citations for rules violations

Honours Post Graduate Certificate, Public Relations

Activities and Societies: Humber Class Acts 2015 - Emcee Humber Class Acts 2015 - Food & Beverage Committee

Bachelor'S Degree, Political Science & History

As a Political Science and History Major, I focused on the issue of security and conflict in the 20th century. Using history.