Michael Agosto Email & Phone Number

San Francisco, Ca, Us

Ensure technical support and service to our end-user base by directly supporting both the end-users as well as supporting the helpdesk team. Lead the team's organizational posture by contributing greatly to Asset Management. Contribute in audits of deployed and stored inventory using the asset management systems. Additionally, contribute in software application licensing audits and ensure offboarding procedures are being followed. Administrative skills are sought after as a driving force in keeping the team aware and organized.

Brooklyn, New York, Us

• Warehouse Support of all equipment• Responsible for all network connectivity wired and wirelessly• Involved in all adds, moves and changes• Trouble shoot and repair all desktops and laptops both locally and remotely• Support Savin and Zebra printer issues• Support Zebra Android devices• Image and deploy equipment to employees• Responsible for all inventory management • Created new documentation and support documents• Work with co-works to track, acknowledge and resolve issue• Install, Manage and trouble shoot Zoom conferencing• Work with SCCM, Connectwise and other remote desktop apps to resolve issues• Worked with Aerohive and Mist• Worked on windows 10 roll out and trouble shooting• Worked with infrastructure to resolve network issues• Responsible for user creations• Responsible for User account terminations• Responsible for onboarding and off boarding of users• Manage Google suite accounts• Manage user software licensing ( Office 365, Abobe and many other cloud apps)• Administering user Via OKTA

Irvington, Ny, Us

* Phone support* Desk side support* Trouble shoot and repair all hardware issues.* Trouble shoot and repair all software issues.* Used various remote tools (Remote desktop, Teamviewer and Logmein)* Responsible for re-imaging desktops and laptops* Add / remove / upgrade software and hardware* Managing user and computer accounts in Active Directory* Supporting Windows 7 environment* Responsible for Windows 8 Tablet roll out* Rolled out and Maintain IPad Kiosk.* Assisted in training new personal* Manage and trouble shoot Cisco TelePresence Video Conference.* Work on special project, R&D and resolution solving* Worked with windows 10* Worked with infrastructure to resolve network issues

Fort Mill, Sc, Us

 80% phone support 20% onsite field support Trouble shoot and repair all hardware issues. (HP and Dell Desktop, Laptop and servers.) Trouble shoot and repair all software issues. (Microsoft, Adobe and Third party apps.) Trouble shoot and repair all network issues. (VPN, switches, wiring, work with third party vendors) Used various remote tools (PC Duo, Remote desktop, Teamviewer and Logmein) Responsible for reimaging desktops and laptops Add / remove / upgrade software and hardware Working with Windows XP and Windows 7 professional Managing user and computer accounts in Active Directory Responsible for HP laptop and desktop warranty repair and parts ordering. Project Management (site opens, closes, moves and changes)

New York, New York, Us

 Proactive in identifying, developing and applying “Best in Class” approaches/practices to Data Center Management. Responsible for the implementation of procedures for the administration of desktop applications and servers of 1st and 2nd level.  Provided on site and phone support for network and all PC users Telecom support with audix password reset and user account lockouts Monitored, tracked and reported network outages  Ensured network connectivity for all workstations and printers  Supported and troubleshot MS-Outlook, Windows 2000, Windows XP and Mac  1st and 2nd level support for desktop applications for Windows 2000, Windows XP and Mac environments.  Administered AS400 support workstation (printer’s and user id’s) Created, edited and maintained support documentation  Weekend on-call support