Michael Hassett Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia

Account Manager (5/16 - Present)In the Account Manager role, my responsibilities include ensuring daily workload & commitments have been completed timely & accurately within established requirements while providing outstanding quality customer support with a high degree of customer satisfaction, technical expertise, thorough & timely response to customers. I also perform detailed analysis, manage call ownership from initial customer contact to call resolution which includes supporting escalations, if appropriate, & provide all customer updates.I am responsible for entering/maintaining customer call problem/description detail integrity in case management system, consistently model the highest levels of support orientation & professionalism, & acquire, maintain, & expand knowledge of relevant product offerings, current support policies, & methods of support delivery. Also, follow-up with customers on all open tickets to ensure customer satisfaction & adhere to Support Center Practices (SCP) guidelines.System Consultant (8/18 - 11/18)In the System Consultant role my responsibilities include working with our clients to ensure seamless transition from a customer’s existing HR/Payroll system to the Ultimate Software solution, using my organizational skills to manage multiple concurrent projects, project quality and confidence resulting in greater customer satisfaction, I utilize internal tools and documentation to promote efficiency and standardization, provide input on methodology and process improvements, & successfully lead customer services projects within stated budgets and timelines.

Greater Atlanta Area

Manager, Customer Operations & Analytics 1/14-4/16As the Manager of Customer Operations, I achieve objectives by contributing to financial institution Customer Service Application ticket resolutions, ensure production, productivity, quality, and all customer-service standards are met, make certain that pre-existing agreements/SLAs are maintained, as well as identifying customer service trends to determine system improvements to implement change.Implementations Project Manager 9/13-1/14As a Project Manager, I applied professional principles, practices, and techniques to lead project teams and control project schedule, cost, and performance risks to ensure satisfied financial institutions. This role had ultimate responsibility for all assigned projects and managed FI satisfaction, definition, planning, monitoring, and all other aspects of the project.Inventory Control Specialist / Traffic Lead 2/12-9/13As an Inventory Control Specialist, I was in charge of reviewing and processing incoming Insertion Orders. Campaign performance, data analysis and projections also were also part of my weekly responsibilities. I was the main office point of contact for Local Area Managers. In my role in Lead Management I acted as a liaison between prospective/existing advertisers and Merchant Operations.

Marietta, Ga

I supervised, coached and trained workers on their duties, managed store inventory and store facility maintenance, and managed food handling & serving. I am trained in over 12 Starbucks corporate certification areas.

Naples, Florida Area

Managed a 352 unit storage facility, increased occupancy levels from 70% to over 90% and raised the comprehensive audit rating from 72 to 92 prior to departure.

Bachelor Of Arts (Ba), Dance, Music

Activities and Societies: Concert Choir, Oratorio Choir, PBA Singers, How To Succeed In Business Without Really Trying-Theater Department.

Diploma, General Studies

Activities and Societies: Varsity Swim Team - 4 Years, Varsity Chorus, Vocal Ensemble, Chess Club, Drama club, Fellowship of Christian.