Michaela Heilesen Email & Phone Number

• Provide crisis intervention and counseling to clients via phone call, SMS text, and instant chat.
• Connect with people of all demographics to offer support, assistance, and crisis informed care.
• Use active listening, empathy statements, reflections, validation, and immediacy.
• Attention to detail when completing all required documentation.

West Des Moines, Iowa, United States

• Lead and participate in activities with residents from all levels of care (Long Term Care, AssistedLiving, & Health Center).
• Attention to detail when filling out and maintaining activity logs, and documentation.
• Understand, practice, and communicate resident centered care.
• Direct and supervise volunteers, as needed.
• Assist with dietary department, as needed.

• Assist client with clothing, medications, and light physical therapy.
• Transport client to appointments, meetings, and outings.
• Monitor and record blood pressure and pulse daily.
• Prepare meals and snacks.
• Assist with other tasks

• Create featured programs that aid library and teen central goals (including program plans andbudgeting documents).
• Check out materials (computers, iPads, headphones, etc.), assist patrons with finding books,monitor teens, and foster a safe environment.
• Graphic design publicity for programs, email newsletters, flyers, banners, and other documents.
• Create clutch collection book lists, displays, and gather required materials.
• Direct and supervise programs and events.
• Weed and process old materials.

• Greet patrons, answer general questions, take temperatures, and make cure COVID-19 safetyregulations are being met.
• Operate cash register when patrons pay for memberships, fines, fees, faxes, copies, and sales.
• Attention to detail when creating new user profiles and issuing library cards to new members.
• Check library materials in/out to patrons in person and organize curbside pickup orders.
• Answer multi-line phone and transfer calls to appropriate staff, if applicable.
• Edit records in Apollo, analyze donations, and perform other various tasks.

• Supervise and foster safe environment for children in 1st through 5th grade.
• Assist main and traveling librarians with lesson preparations.
• Add and remove library materials in digital records.
• Perform light cleaning and organizing in classroom.
• Check books in and out for children.

220 Boyd Law Building, Iowa City, IA 52242

• Greeted patrons visiting the library
• Assisted patrons by checking in/out library materials and locating desired materials
• Learned library computer systems and application software
• Assisted other staff members with projects as needed (stamping fiche, checking databases, etc.)

220 Boyd Law Building, Iowa City, IA 52242

• Attention to detail when updating the loose-leaf collections by hand.
• Assist patrons with directions and locating desired materials.
• Retrieve and re-shelve materials.
• Proficient in Lib Guides and LibApp

105 Pearl St, Council Bluffs, IA 51503

• Maintain productive, organized, and efficient work spaces (kitchen, dining area, and storageroom).
• Work collaboratively with coworkers with dividing tasks.
• Greet customers and take orders quickly and efficiently.
• Attention to detail when taking and making orders.

3617 Denmark Dr #600, Council Bluffs, IA 51501

• Greeted customers and took orders accurately in a timely fashion
• Stayed focused and worked in a fast-paced environment