Michaela Heilesen Email & Phone Number

West Des Moines, Ia, Us

• Provide crisis intervention and counseling to clients via phone call, SMS text, and instant chat.• Connect with people of all demographics to offer support, assistance, and crisis informed care.• Use active listening, empathy statements, reflections, validation, and immediacy.• Attention to detail when completing all required documentation.

West Des Moines, Iowa, United States

• Lead and participate in activities with residents from all levels of care (Long Term Care, AssistedLiving, & Health Center).• Attention to detail when filling out and maintaining activity logs, and documentation.• Understand, practice, and communicate resident centered care.• Direct and supervise volunteers, as needed.• Assist with dietary department, as needed.

• Assist client with clothing, medications, and light physical therapy.• Transport client to appointments, meetings, and outings.• Monitor and record blood pressure and pulse daily.• Prepare meals and snacks.• Assist with other tasks

• Create featured programs that aid library and teen central goals (including program plans andbudgeting documents).• Check out materials (computers, iPads, headphones, etc.), assist patrons with finding books,monitor teens, and foster a safe environment.• Graphic design publicity for programs, email newsletters, flyers, banners, and other documents.• Create clutch collection book lists, displays, and gather required materials.• Direct and supervise programs and events.• Weed and process old materials.

• Greet patrons, answer general questions, take temperatures, and make cure COVID-19 safetyregulations are being met.• Operate cash register when patrons pay for memberships, fines, fees, faxes, copies, and sales.• Attention to detail when creating new user profiles and issuing library cards to new members.• Check library materials in/out to patrons in person and organize curbside pickup orders.• Answer multi-line phone and transfer calls to appropriate staff, if applicable.• Edit records in Apollo, analyze donations, and perform other various tasks.

• Supervise and foster safe environment for children in 1st through 5th grade.• Assist main and traveling librarians with lesson preparations.• Add and remove library materials in digital records.• Perform light cleaning and organizing in classroom.• Check books in and out for children.

220 Boyd Law Building, Iowa City, Ia 52242

• Greeted patrons visiting the library• Assisted patrons by checking in/out library materials and locating desired materials• Learned library computer systems and application software• Assisted other staff members with projects as needed (stamping fiche, checking databases, etc.)

220 Boyd Law Building, Iowa City, Ia 52242

Attention to detail when updating the loose-leaf collections by hand.• Assist patrons with directions and locating desired materials.• Retrieve and re-shelve materials.• Proficient in Lib Guides and LibApp

105 Pearl St, Council Bluffs, Ia 51503

• Maintain productive, organized, and efficient work spaces (kitchen, dining area, and storageroom).• Work collaboratively with coworkers with dividing tasks.• Greet customers and take orders quickly and efficiently.• Attention to detail when taking and making orders.

3617 Denmark Dr #600, Council Bluffs, Ia 51501

• Greeted customers and took orders accurately in a timely fashion• Stayed focused and worked in a fast-paced environment