• Loyalty Co-brand Partner Credit Card Launch: Led the IBM team in launching a new loyalty Co-brand partner credit card for a major US airline and a Caribbean bank.• Project Planning and Execution: Developed and executed comprehensive project plans using Microsoft Project and Excel, collaborating closely with client team members and partner points of contact and SMEs.• Agile Project Management: Utilized Atlassian Jira to track project status from Sprint Zero through Post Go-Live, managing Epics, Stories, Tasks, and Bugs within Sprints.• Weekly Status Reporting: Created and presented weekly status decks to client account leadership, showcasing progress and highlighting risks.• On-boarding and Off-boarding Management: Ensured the completion of all on-boarding and off-boarding activities, including documentation, training, and sign-offs.• Budget Management: Collected and managed team forecasting details to ensure adherence to allocated budget as per contract.• Invoicing and Billing: Initiated client invoices and managed billing processes using IBM internal systems.• Contract Extension: Successfully communicated with client stakeholders and leadership to secure extensions for the team’s contract.• Project Artifact Management: Ensured creation, collection, sharing, and storage of all project artifacts.• Go-Live Sign-offs: Secured all necessary sign-offs for project go-live, including Architecture, Security, Testing, Business Analysis, and Partner approvals.• Release Tracking: Developed and maintained a release tracker/plan, detailing all required actions for project go-live. Project launched successfully on time.

Led a 50+ member team (onshore/offshore) in daily delivery operations for various platforms, including:• Hertz.com: Managed operations on IBM Cloud, supporting roughly 250 countries in 35+ languages.• Mobile Apps: Oversaw development and maintenance of iOS and Android applications.• Dollar.com & Thrifty.com: Directed migration to AWS.• HertzCarSales.com: Managed operations on Azure.• Hertz247.com: Maintained on-premises operations.• Hertz Rate Engine: Handled on-premises functionalities.Key Responsibilities:• Oversaw GDS/OTA functionalities, collaborating with partners such as Travelport, Amadeus, and Priceline.• Served as the key IBM lead on Hertz Disaster Recovery Migration project.• Administered Jira for sprint management and tracked project progress.• Ensured all codebases were scanned for security by Veracode, addressing all high-priority findings.• Managed work items in ServiceNow, adhering to contracted SLAs.• Ensured proper representation of all teams in PagerDuty for production support.• Proposed, prepared, and managed RARs and PCRs as required.• Managed "Staff Augmentation" resources, including quarterly PCRs and budget management.• Utilized three different Content Management Tools: Interwoven, Adobe AEM, and SiteCore.Key Accomplishments:• Implemented CyberSource 3DS to authorize user credit card transactions for pay now or pay later reservations.• Implemented Stripe to tokenize credit cards, ensuring PCI compliance, with no physical credit card numbers stored in client based systems.• Led migration of Dollar and Thrifty front end applications from on-premises to AWS.• Co-Led the migration to and testing of a new Disaster Recovery Environment, primarily in AWS, for on-premises applications and servers currently in a data center.• Upgraded the Rates (GDD) application from VBScript to .Net.

• Re-Skilling Initiatives: Led all re-skilling initiatives for a workforce of 500+ employees across the Distribution Sector (Travel & Transportation, Retail, and Consumer Products).• Coordination with IBM Learning Teams: Collaborated with IBM Learning teams to meet targets and ensure all resources' skill sets were optimized for marketability.• Certifications and Digital Credentials: Managed certifications and digital credentials for the Distribution Sector, focusing on Cloud and AI technologies, including AWS, Azure, Google Cloud, WatsonX, and various GenAI programs and learning paths.• MAIA Program Leadership: Led the MAIA program for the Distribution Sector, focusing on AWS compensation based on employee engagement and successful completion of targeted AWS education.• Graduate Hire Coaching: Mentored IBM graduate hires throughout their first year, guiding them through onboarding, curriculum completion, and their journey to securing their first client account.• People Management: Recognized as a highly regarded People Manager, leading and supporting resources through various challenging situations, in collaboration with HR when necessary.• Sector Leadership Collaboration: Worked closely with Sector Leadership on "All Hands" meetings, developing presentation decks, and delivering presentations on various topics as needed.

Led a 15-member onshore/offshore team for International Hertz.com, serving over 250 countries in 35+ languages.Key Responsibilities:• Directed all team activities, ensuring smooth operations and project execution.• Conducted daily stand-up calls with the team and client representatives to coordinate efforts and address issues.• Managed Jira board, prioritizing tasks in collaboration with the client.• Ensured 24/7 production support, including ticket management and execution.• Collaborated with the client to implement new functional changes based on team capacity.Key Accomplishments:• Successfully migrated all email operations to Salesforce.• Led the upgrade of WebSphere.• Directed the migration from on-premises to IBM Cloud.• Integrated Hertz.com with Concur for business travel.• Implemented integration with Clear for enhanced service offerings.

• Staff Management: Directly managed a blended staff of 30+ Quality Assurance Analysts for Hertz websites generating over $2.5 billion annually. Oversaw full-time employees, consultants, and offshore resources, handling all aspects of personnel management, including interviewing, hiring, training, performance reviews, promotions, staff meetings, and conflict resolution.• Mobile Development/Testing: Led the original Hertz iPhone application development from a QA/BA/PM perspective, managing outsourced development while overseeing testing and requirements.• Atlassian Jira Administrator: Administered two instances of Jira, along with Confluence, Agile/GreenHopper, and other related tools.• Budgets and Spending: Developed annual budgets for multiple QA teams, including all Hertz-owned websites and automated testing for the Hertz counter system. • Automated Testing: Managed the development, design, and implementation of various automation frameworks for testing Hertz-owned websites, applications, tools, APIs, and services, including the Hertz Counter System. Implemented a hybrid keyword/data-driven framework using Mercury QTP/UFT and Selenium WebDriver, along with multiple custom test tools. as well as Selenium Web Driver and multiple custom test tools.• Vendor Relationship Management: Oversaw the procurement of various tools, including HP Mercury Automated Testing tools and Keynote DeviceAnywhere (mobile automation/testing). Handled all justification, budgeting, and yearly maintenance. Maintained relationships with up to five sourcing vendors for both onshore and offshore consulting on long-term contracts and project-based needs.

• Ecommerce QA Team: Established and built the QA team from the ground up, encompassing all aspects of hiring, methodologies, documentation, tools, estimation, budgeting, and testing within the ecommerce SDLC process.• Staff Management: Directly managed a blended staff of 30+ Quality Assurance Analysts for Hertz websites generating over $2.5 billion annually. Oversaw full-time employees, consultants, and offshore resources, handling all aspects of personnel management, including interviewing, hiring, training, performance reviews, promotions, staff meetings, and conflict resolution.• Mobile Development/Testing: Led the original Hertz iPhone application development from a QA/BA/PM perspective, managing outsourced development while overseeing testing and requirements.• Atlassian Jira Administrator: Administered two instances of Jira, along with Confluence, Agile/GreenHopper, and other related tools.• Budgets and Spending: Developed annual budgets for multiple QA teams, including all Hertz-owned websites and automated testing for the Hertz counter system. • Automated Testing: Managed the development, design, and implementation of various automation frameworks for testing Hertz-owned websites, applications, tools, APIs, and services, including the Hertz Counter System. Implemented a hybrid keyword/data-driven framework using Mercury QTP/UFT and Selenium WebDriver, along with multiple custom test tools. as well as Selenium Web Driver and multiple custom test tools.• Vendor Relationship Management: Oversaw the procurement of various tools, including HP Mercury Automated Testing tools and Keynote DeviceAnywhere (mobile automation/testing). Handled all justification, budgeting, and yearly maintenance. Maintained relationships with up to five sourcing vendors for both onshore and offshore consulting on long-term contracts and project-based needs.

Specializing in all member-related aspects of Hertz.com, including:• Conducting requirements gathering with Hertz business members for all new projects.• Creating and updating extended use cases, use cases, wireframes, and flows to support new functionalities.• Collaborating daily with developers, graphic designers, management, and business stakeholders.• Leading testing efforts, including project-level and regression testing, to ensure successful releases.• Working extensively on the internationalization of Hertz.com from a content management perspective.

• Led the UI development for of the front-end integrated systems section on hertz.com throughout the launch of the initial java-based version of Hertz.com. Assignment/prioritization, code reviews and resource allocation.• Led in the implementation of the rollout of "Interwoven" for content management globally for my area of Hertz.com called "Integrated Systems".• Led the UI development for the reservation section of Hertz.com, Hertzequip.com, and others. Led a team of 6 developers.

- Developed and maintained Hertz.com using Cold Fusion also utilized HTML, JavaScript as needed.- Managed the "Web Publishing Tool," an early content management system designed for both developers and business users to efficiently manage key website content.

• Began as a basic HTML/JavaScript developing various pages for the main website.• Transitioned to the ASP team where I worked on ASP projects for Awards.com.• Worked as a functional graphic designer working with the photography and product teams to “clean up” or tweak stock images as needed.

• Sold wholesale office electronics to resellers ranging from small office supply stores to large retail stores such as Comp USA, PC Richards, etc.• Convinced the owner to allow me to concentrate on internet retailers including auction sites in the early days of the dot com boom. • Managed steady customers’ needs as well as cold called to generate new business.• Developed a website used to sell specific products on a retail level.

Managed multiple pharmaceutical accounts in regards to distribution of samples and their corresponding documentation materials.