Michaela Franks Email & Phone Number

Orlando, Florida

Orlando, Florida Area

o Manage the registration process for guests checking in and outo Protect the security of the guests o Greet guests with a positive attitude and a friendly smileo Strive to create exceptional memories for all of our guestso Responsible for cash handling and Payment processeso Field all guest comments and follow upo Recover all negative guest experience o.

Orlando, Florida Area

o Operate The Flight of the Hippogriff safely o Greet all guest in a warm and themed mannero Participate in the immersion of the Wizarding World Experienceo Teach guests spells throughout the villageo Assist trainers with the orientation of new hires

Orlando, Florida Area

o Greet visitors and answer all questionso Quick and efficient checking in of all restaurant guestso Interact with guests of all ages o Assist the assignor with table set upo Train new hires

Tampa/St. Petersburg, Florida Area

• Assisted with crowd control, set up, logistics and clean up during events such as Summer Nights Concerts, the Fourth of July Celebration and Grad Bash
• Interacted with guests to make them feel welcome to the park
• Helped keep guests safe by keeping them under shelter during bad weather and helping them stay physically safe throughout their visit

Tampa/St. Petersburg, Florida Area

• Worked on the photos team during events
• Assisted guests in viewing their ride photos for Gwazi.
• Prepared photo packages for the guests.
• Ensured that the guests had a satisfactory experience with purchasing their ride photos.
• Responsible for cash handling.
• Entertained guests that were waiting for their party

Tampa/St. Petersburg, Florida Area

• Provided assistance to guest parties with pulling and trying on dresses for bridesmaid or special occasion dresses.
• Processed payments on a POS system and layaway
• Utilized many selling techniques such as suggestive selling or upselling
• Connected with guests by asking about their event and offering suggestions when wanted.
• Created individualized interactions to make guests parties feel like their event was important to me, such as making something or having cards ready for them when they picked up their dresses.
• Learned a significant amount about the wedding industry and how all the different part that go into a wedding blend together.

Bachelor'S Degree, Event Managment, Gpa 3.6

Activities and Societies: - Eta Sigma Delta (Hospitality Honor Society) - Peer Outreach Mentor Program (Peer Mentor) - FIVO (Futures in.

High School, International Baccalaureate Programme

Activities and Societies: - National Honor Society - President of the Interact (the high school chapter of Rotary International)