Within the first month of my new role, I implemented low-hanging fruit wins to enhance our recruiting/hiring process. Managed the transition of our HRIS from ADP to Zenefits.Implemented JazzHr and streamlined workflows to simplify our recruiting goals and activities.

I proposed and implemented a customer service outlook email inbox to serve as a catch-all for external customer supplies and service requests. I assigned a color coding workflow process to reduce the ambiguity of responsibilities among the new hires and seasoned employees.

Member Volunteer managementAttendee experience Event logistics Project management Adaptability Creative problem solving

- Role as Registrar, managed conference/seminar registrations and confirmation process- Provided administrative and logistical support to HDA's Meetings and Conferences department- Audited and managed hotel room block and waitlist. Conducts outreach as necessary- Developed, coordinated and updated staff schedule to ensure adequate coverage on-site- Worked with Senior Vice President to update RFPs and hotel contracts- Provided excellent customer service to all inquiries… Show more - Role as Registrar, managed conference/seminar registrations and confirmation process- Provided administrative and logistical support to HDA's Meetings and Conferences department- Audited and managed hotel room block and waitlist. Conducts outreach as necessary- Developed, coordinated and updated staff schedule to ensure adequate coverage on-site- Worked with Senior Vice President to update RFPs and hotel contracts- Provided excellent customer service to all inquiries regarding meetings in-house and onsite- Coordinated staff travel, reviews, and coded expense reports Show less

- Created compelling content using Dreamweaver, Illustrator, and Pardot for the following promotional marketing email campaigns: Solar Power International 2015 Mobile App SPI Insider Info Webinar Series Media partnerships- Updated, produced, and designed content/images for SPI and events.solar websites.- Collected data for outgoing email analytics reports to better gauge overall effectiveness - Assembled reports in Cadmium (CMS) for SPI 2015 mobile app… Show more - Created compelling content using Dreamweaver, Illustrator, and Pardot for the following promotional marketing email campaigns: Solar Power International 2015 Mobile App SPI Insider Info Webinar Series Media partnerships- Updated, produced, and designed content/images for SPI and events.solar websites.- Collected data for outgoing email analytics reports to better gauge overall effectiveness - Assembled reports in Cadmium (CMS) for SPI 2015 mobile app upload- Used Double Dutch software to organize and edit content for SPI 2015 mobile app- Communicated and followed up with vendor for SPI 2015 sponsorship ordersWorked as an Event Consultant for Solar Power International 2015 in Anaheim, California - The largest solar power trade show in North America with 15,000 attendees and 600+ exhibitors.- Performed last minute mobile app edits to speakers' bios and agenda changes- Proofread and made edits to crucial onsite attendee emails- Conducted customer service at the event information desk on the 600 exhibitor expo floor- Collected tickets for Opening Networking Reception- Assembled press kits for media correspondents Show less

Softedge, McLean, VA - Edited and submitted contact web forms, Data entry The Event Studio, Washington D.C.- Compliance Week 2015 event assistance United Way Worldwide, Alexandria, VA- Front Desk Reception: redirected phone calls, greeted visitors, additional administrative duties

Worked independently in a fast-paced, detail-oriented environment - Learned and implemented procedures for new paperless operations- Worked fast and efficiently to scan tax documents using Sureprep - Pulled files for tax return assembly, organized and filed documents- Cataloged past years' files into Microsoft Excel - Completed daily shipping procedures- Reception: Contacted clients, answered/directed phone calls to associates and partners, greeted and provided clients… Show more Worked independently in a fast-paced, detail-oriented environment - Learned and implemented procedures for new paperless operations- Worked fast and efficiently to scan tax documents using Sureprep - Pulled files for tax return assembly, organized and filed documents- Cataloged past years' files into Microsoft Excel - Completed daily shipping procedures- Reception: Contacted clients, answered/directed phone calls to associates and partners, greeted and provided clients with exemplary customer service- Assisted with employee event setup/cleanup and catering delivery Show less

- Greeted customers and determined their needs and wants- Recommended merchandise based on individual requirements- Advised customers on utilization and care of merchandise- Performed inventory checks and processing- Followed store design display layout requirements- Trained new associates on register, restocking, shipping procedures

- Proposed, implemented and contributed to the Instagram account to better reach younger future volunteers- Created lobby slideshow using Wondershare to inform visitors about the events and efforts at BBBS of Greater Charlotte- Interviewed on local morning talk show to encourage college-aged students to volunteer to become mentors- Developed and narrated volunteer and family training PowerPoint slideshows to expedite the training/orientation process- Assisted in developing… Show more - Proposed, implemented and contributed to the Instagram account to better reach younger future volunteers- Created lobby slideshow using Wondershare to inform visitors about the events and efforts at BBBS of Greater Charlotte- Interviewed on local morning talk show to encourage college-aged students to volunteer to become mentors- Developed and narrated volunteer and family training PowerPoint slideshows to expedite the training/orientation process- Assisted in developing 2013-2014 fiscal year marketing plan- Wrote up public media requests- Completed administrative daily tasks Show less

Seasonal position- Offered customers exemplary service through greeting, engagement and accurate product information.- Worked with multiple customers, discovered needs, and made recommendations to build and close sales.- Utilized available resources to enhance product knowledge and company initiatives.- Continuously stocked and replenished the selling floor; in accordance with visual standards.- Executed price changes, transfers and cash register per policy… Show more Seasonal position- Offered customers exemplary service through greeting, engagement and accurate product information.- Worked with multiple customers, discovered needs, and made recommendations to build and close sales.- Utilized available resources to enhance product knowledge and company initiatives.- Continuously stocked and replenished the selling floor; in accordance with visual standards.- Executed price changes, transfers and cash register per policy guidelines. Show less

- Customer service - Data entry- Updated client lists- Verified invoices