Michael Cooper Email & Phone Number

United Kingdom

Europe

Certified ICF Leadership and Career Transitioning coach working with entrepreneurs, corporate leaders, and senior managers, and pro bono mentoring for new graduates as they prepare to step into the world of work.

International

Writing, Coaching and Consulting on CX and Service strategy

CX thinking. Tools, strategies, tech. Coaching leadership.

London, England, United Kingdom

We focus on personal and leadership development, business strategy and P2P collaboration for SME leaders and owners.

Kuwait

Group C-role. 7 countries and 7 Boards. Leading on customer strategies and operations, CX strategy, technologies, and insights.

Qatar

C-role as Customer transformation leading 2-year change program across all customer channels incl. contact centers, support, digital channels, customer journeys, and retention, telesales, billing functions.-Functional management of 400 customer-facing staff, processes, performance. -Initially ranked 3rd of providers, on departure Cust Sat was ranked 1st.

Europe

Boutique consultancy (7 persons) delivering Change and service improvement programmes, CX strategies and performance uplift. Clients included Eircom, Sonera, Vodafone, Panafon, Sky, Nova, Blu, Paypal, OTE, Edexcel.

UK

Group C-role reporting to Board CEO, responsible for all customer management & service strategies and functional operations across front/back office.Established and led PMO supporting launch of internet services, PPV, BroadbandTwice winner of J D Powers - "Best Service Strategies" 1999 and in 2000 "Best Performer"Launched, managed, and branded one of the.

International

Lead for Customer and Service Management organisational and technology implementation for new telco start-ups. Consulting on customer management, CJM design, crm deployment, contact centers, billing and support, recruitment, training, handover.

UK, Africa, Holland, Hong Kong

A FTSE100 subsidiary, the leading data + tracking + trace technology. Delivering real-time on-board and back-to-base Command & Control information for emergency services (Ambulance, Fire, Security etc) and very high-security persons and assets. expanding business into consumer and international C&C systems in Europe, Africa and Asia. In this role, I.

UK

Graduate trainee, initially Financial Management, my career developed into General Management with P&L responsibility for Southern UK covering sales, marketing, service and client support.