Kelly Johnson Email & Phone Number

Plymouth, Mn

Plymouth

• Assist customers via telephone or in store with updates on their orders, help with purchasing new products or returns, product pickups and resolving product service issues.• Provide support for the sales team by directing new customers, tracking daily deliveries and providing all needed administrative duties.

Maple Grove, Mn

• Developed wide range of new local and national customers, as well as maintained strong positive relationships and outstanding customer service with established customers.• All customer deadlines were met by effectively managing all house accounts, providing pricing and scheduling in timely manner, collaborating closely with estimating, purchasing, scheduling and production departments.• Recognized for exceptional customer service by successfully resolving all billing or quality issues for customers by working with internal departments.• Provided pre-sale support for on-site and off-site sales force.• Maximum revenue for company by ensuring all costs properly charged through effective completion of requests for quotes, customer discussions of project details and reviewing pricing history for consistency of similar job.• Projects completed accurately and on time by creating all job tickets for production management team. Communicated all details and requirements by supplying production estimates, quotes, schedules and distribution information.• Assisted in resolving problems with quality, distribution and billing by serving as liaison between sales and internal departments

Plymouth, Mn

• Produced production tickets for pre-press, press, bindery, shipping and mailing departments.• Prepared layouts and paginations for pre-press utilizing strong knowledge of all presses.• Ensured on-time progress of projects by regularly communicating with customers, sales and production departments.• Utilized Excel and Access, effectively preparing run lists for presses, complex bindery tickets and shipping / mailing tickets.