- Assist buyers and sellers in every aspect of the home buying/selling process- Negotiate on behalf of my clients to ensure they get the best price for their home- Maximize visibility of all listings through marketing, holding open houses, and communicating with other Realtors- Establish and maintain relationships with clients, mortgage brokers, and fellow Realtors- Provide OUTSTANDING customer service throughout every real estate transaction- Maintaining superior knowledge of the communities and housing markets that I serve

- Assist buyers and sellers in every aspect of the home buying/selling process- Negotiate on behalf of my clients to ensure they get the best price for their home- Maximize visibility of all listings through marketing, holding open houses, and communicating with other Realtors- Establish and maintain relationships with clients, mortgage brokers, and fellow Realtors- Provide OUTSTANDING customer service throughout every real estate transaction- Maintaining superior knowledge of the communities and housing markets that I serve

- Created marketing materials and marketing plans for 100+ Realtors in a busy office- Placed ads & coordinated with sales reps at local newspapers - Consistently scheduled, edited & proofed ads ahead of daily deadlines- Wrote ad copy & press releases- Assisted in maintaining listing and sales files & input them into Coldwell Banker's Trident & Homebase programs- Assumed multiple roles when needed, providing support & coverage for the Office Administrator, Transaction Coordinators, and Receptionist

- Managed advertising of all listings for two busy Palo Alto real estate offices- Placed ads & coordinated with sales reps at all local newspapers from San Jose to San Francisco utilizing our online AdWriter software- Consistently scheduled, edited & proofed ads ahead of daily deadlines- Wrote ad copy & assisted agents in creating marketing materials- Maintained all listing files & input them into Coldwell Banker's Trident & Homebase programs- Assumed multiple roles when needed, providing support & coverage for the Administrative Manager, Receptionist as well as the Office Administrator of our Midtown Palo Alto office

- Corresponded with lenders to facilitate the approval of short sale escrows.- Created an organized, streamlined process in which all short sale files were reviewed weekly.- Worked closely with Escrow Officers, Agents & Lenders to obtain short sale approvals.- Made daily calls to lenders & trustees requesting postponement of foreclosure sale dates.

- Boosted average case value over $200 per case in two months through up-selling and educating clients about services- Answered multi-line phones and assisted clients and provided excellent customer service- Scheduled medical reviews of workers compensation claims for attorneys and claims adjusters- Proofed medical reviews for content, grammar and spelling- Maintained long term relationships with clients in a referral-based business & routinely made follow-up phone calls to clients to ensure satisfaction- Organized events to boost morale & create a more relaxed office atmosphere

- Assisted in boosting office market share to highest in the company for 2006 and 2007.- Represented & spoke on behalf of Pickford at real estate office meetings & sales rallies in order to garner new business as well as maintain client relationships.- Managed the office during the extended absence of the escrow officer/manager.- Trained, mentored and supervised new employees.- Coordinated company gatherings and generated marketing materials for clients & agents.- Processed sale escrows, foreclosure escrows & refinance transactions from opening to closing.- Monitored daily & monthly trust accounting for several branch offices.