Records Analyst Advanced
**Alight Solutions (Previously Aon Hewitt Associates) ** Total years worked 2008-2023. • Served as lead of company records team supporting company client teams throughout North America offices.• Standardized multiple processes across North America records offices, reducing steps and time to process requests for records retrievals from the offsite vendor.• Created multiple communications for team members to follow to ensure consistency, including how to index internal inventory and how to use the vendor systems.• Formed team quick reference guide trifold for company end user instruction and team advertising, decreasing the need for online client team and end user training.• Participated in meetings with vendor account managers, discussing issues, resolutions, projects, system standardization usage, inventory metric trends, and costs.• Collaborated with application vendors on updates and more in-depth use of records indexing and tracking application tools. Became what one storage vendor considered a “superuser” due to gaining an advanced understanding of the vendor’s tracking / request tool. • Created process and documentation for the internal imaging team for Imaged Paper and PlanSmart inventory for indexing, shipping, and storage requirements.• Project managed receiving, indexing, and shipping hundreds of records inventory boxes following company office closures throughout North America. • Attention to detail and capacity to follow instruction and procedural steps. Capability to prioritize workload and meet timelines
