Michael Albin Email & Phone Number

New York, NY, US

Fresno, CA, US

• Training of Service Desk for first line support and creation of SOP
• Managing the global PoS servers, database (Oracle) and application (administration/configuration/UI design) for 8countries/180+ sites
• Monitoring and maintaining interfaces between PoS, CRM, ERP and WMS
• Opening/closing of U.S. brick and mortar locations via coordination with Infrastructure, Operations, Accounting, Legal, HR and external vendors
• Developing queries and use of Microstrategy to create and analyze reporting
• Managing HRIS database, vendor relationships and merchant services

New York, New York City, US

• Monitoring the Front Office systems for necessary maintenance and administration
• Preparing RFPs and coordinating with vendors on deployment/support for plug-ins
• Coordinating with BI team for developing and publishing metrics via SharePoint
• Assisting with preparations and finalization for physical inventories/cycle counts

• Organizing all of the necessary IT responsibilities for opening/closing retail locations
• Being the SME for all software, hardware and utilities at 25+ U.S. based retail locations
• Build and maintain a store database for asset management and quick support

New York, New York City, US

• Providing end user assistance via e-mail/phone/walk-up for the NY office with 500+ employees and 15+ brick and mortar stores in the U.S.
• Entering user requests and issues into the ITSM platform (ServiceNow), prioritizing and resolving where applicable or escalating to internal teams/external vendors
• Staging, imaging and deployment of desktops/laptops/mobiles for upgrades or replacements
• Administration of Active Directory for new hires, departures, security access, password resets, etc.
• Maintaining shared drives, print servers, IT closets/racks, asset management
• Additional support needed for peak periods during market and fashion week (Staging areas for visitors to gain access to IT resources / Preparation of additional conference rooms, printers and AV equipment)

Charlotte, NC, US

• Providing end user assistance via e-mail/phone/walk-up for the NY office with 150+ employees/30+ traders
• Configuring hardware (Desktops/Laptops/Turret/VoIP/Blackberry) for new hires and visitors
• Maintaining the e-mail/Domino server database backups/restores and daily tape exchange with Iron Mountain
• Organizing DR strategy
• Trained one-on-one and small groups as requested

Paris, FR

New York, New York, US