Michael Moser, Cbap Email & Phone Number

San Francisco, California, US

Houston, TX, US

• Served as onsite support for client’s Loyalty software, coordinating with the historical SME and development team to deliver features and fixes across four different applications across 32 sprints.
• Acted as sole requirement analyst for the internal team as we implemented the beginning/middle stages of converting their software into a consolidated, modern architecture using Microsoft Dev Ops.
• Coordinated functional and UI requirements with offshore and nearshore teams in the construction of a new CSR system as part of the Modernization effort
• Worked as primary QA Analyst for the team across all applications and main Android tester for the two mobile applications.
• Assisted with routine report construction and was backup resource for ad hoc data requests

• Responsible for leading release processes for technical teams through development, test, and production environments, establishing and coordinating release timelines to facilitate successful deployments amongst various.
• Secondary contact for the driver assistance software within the ServiceNow ticketing software, managing deployment requests from routine asks in pre-production environments to local emergencies in production as they.
• Supported general software development release activities focusing upon a collection of services including the onboard computing service, driver assistance software, and an ever-growing number of related services.
• Assisted with the communication and planning of current and future releases while mitigating risks for new change requests through proper protocols and approvals
• Coordinated between development and QA teams to ensure all parties are able to adapt to the planned and impromptu changes standard to the development process.

Glen Allen, Virginia, US

• Supported the bank’s PPP loan forgiveness system as they transitioned from their old Flash system to their newer product while rushing to accommodate new SBA guidelines in an Agile-like format. Monitored applications.
• Main team resource for SQL analysis, but also used for XML analysis. Heavy use for document creation and revision.
• Team’s system handled 5.9k applications over three months, with team of 2-3 working over 590 escalation tickets.

• Coordinated as client lead for the proprietary healthcare planning system, EquiPlan. Acted as primary SME and T2 support for the same for users nationwide.
• Worked with internal team to set up sprints for development in close coordination with external IT consultants.
• Assisted with basic Building Interface Management (BIM) requirements in Revit 2016, 2018, and 2020.
• Worked as an auxiliary for basic healthcare medical planning needs in EquiPlan and Attainia systems.
• Primary contact in-studio for IT issue coordination and resolution.
• Primary Genesis IT contact for facilitating the transition to new company software practices following acquisition by Ross & Baruzzini, including transition onto the Amazon Web Services (AWS) platform.

• Coordinate software requirements between user needs and development schedules
• Chief custodian of over 2,000 User Stories as system bugs, change requests, and enhancements with additional low level, reporting, and urgent task management in JIRA.
• Primary contact for general user education on proprietary healthcare planning tool EquiPlan, and developer education on client Healthcare Planning processes
• Act as Product SME in development planning sessions
• Tier 1 & 2 Technical Support
• Assisted in the construction, modification, and maintenance of over 70 Pentaho (Pixel Perfect) reports.

• Primary interface between client and consultant developers
• Assisted in translating initial client needs to architectural framework
• Worked directly with tester users to finetune enhancements and identify necessary change requests
• Provided data processing, integration, and analysis services for clients

Plano, Texas, US

• Developed front end web pages in internal client tool (HTML, CSS, JS using SOA and some Bootstrap)
• Acted as primary backup for Product Owner Delegate, Scrum Master, and Lead Tester
• Over 2 week iterations led at least 15 Agile Ceremonies (9.5hrs), with additional coordination meetings for new/current user stories and defects
• Led a client team of 7 developers, 1 database analyst, and 1 tester over more than 6 2-week iterations, adding extra stories to expand capacity while maintaining deadlines.
• Led AustinCSI developer on team, and client representative for such
• Onboarded and assisted two consultants onto client tool processes and Agile over 1.5 years

Rowlett, TX, US

• Assisted with customer reception, inventory documentation, and trade show preparation over two terms, working full time (40 hours weekly)
• Created website: ADC Easy, experimental branch of Turfmaker, www.adceasy.com (2011)o Coded website in HTML, CSS, and JavaScript while learning the languages over a montho Interviewed SMEs, researched market.

Rowlett, TX, US

Performed general clerical duties including but not limited to customer service and reception, inventory management, and trade show preparation. Compiled over 200 records of advertising data into a basic searchable format. Worked extensively with Microsoft Word with some Excel.

Master Of Science - Management Science, Information Technology And Management

Bachelor Of Arts (B.A.) With Honors, Creative Writing, Minor In Sales