Effectively manage the sales, operations and marketing processes to achieve and maintain budgeted occupancy, customer satisfaction and retention goals.Maintain and manage the financial performance of the property in accordance to budgetary guidelines.Creating and providing accurate and timely financial and operational reporting to senior management and asset managers portraying operational effectiveness, trends and variances.Being a subject matter expert on the current market conditions and distinguishing ourselves and Bozzuto from the competitive market.Acting as a primary point of contact and liaison for our service team members to provide guidance and assistance on everyday matters.Developed and maintained strong relationships with all stakeholders including owners, residents, employees and vendors.Hold daily catch up meetings with my Maintenance Supervisor and conduct weekly team meetings.

Assist with property and office reporting, managing lease files, audits, and renewals.Help manage efficient rental collections, rent postings, and daily deposits.Coordinate the filing of legal proceedings in accordance with county codes.Contribute to achievement of team goals, leasing benchmarks, and resident retention.Support outreach initiatives that effectively market/promote the property.Understand the current sub-market and mentor others to ensure their comprehension.Lead by example to help maintain a high-performing, customer-focused team.Contribute to resident satisfaction and the achievement of property goals.

Responsible for the generation of new leasesShowcasing our apartment communities to prospects to see why they will want to call Bozzuto home and become a valued resident Working with the Bozzuto management team to initiate creative strategies to build positive buzz about our apartment communities; partnering with nearby businesses, attending local events and making connections in our local neighborhoodsDeveloping social media initiatives to connect and engage our valued residents; posting announcements, photos, updates, and event informationDeliver timely and remarkable customer service to our valued residentsPlaying an instrumental role in resolving valued resident concerns and issuesExecution of our four core values on a daily basis which are concern for the communities we touch; creativity in everything we do; passion in our approach to business and perfection as a goal worth pursuing

Responsible for ensuring all aspects associated with the day to day operations of a stabilized and lease-up community as it related to prospective and current residents were performed effectively and with professionalism. Responsibilities included but not limited to meeting budget objectives to maximize revenue; plan, schedule and control expenditures in order to obtain products and services at a minimum cost; perform market and product analysis by suggesting competitive pricing based on survey information in order to meet or exceed budget objectives, generating traffic in the most cost-effective manner, supervise the leasing efforts by engaging directly in leasing activities and managing employees and resident services.

Reported directly to the CEO and partnered with departmental Vice President’s, Community Manager’s and on-site associates to integrate new marketing strategies with a focus on online initiatives. Assessed communities with strategic marketing planning based upon need and current market conditions.

Worked with Executive Vice Presidents, Vice Presidents Operations, Operations Managers, General Managers, Community Managers and site associates in implementing marketing programs to maximize performance. Influenced, managed and evolved brand strategy to advocate consumer awareness.

Financial management including P&L and operating budgets, capital improvements and expense reduction. Recruited and trained a team of sales, service-oriented management professionals.Sales leadership including increasing lease renewal and understanding competitive market to ensure community was appropriately positioned.Physical condition of the community ensuring esthetic values were maximized, asset value was preserved and risks minimized.Monitored associates performance and communicated expectations.Ensured timely and accurate preparation of various weekly, monthly and annual reports.Conducted audits to ensure that all office and maintenance procedures were adhered to.Assisted in developing make-ready standards and preventative maintenance programs.Conducted financial forecasting, analysis and budgetary preparation to monitor monthly and yearly income preparations.

Trained, directed and supervised all leasing team members.Conducted all revenue and expenditure activities, collecting, posting and depositing financial accounts.Executed and completed all daily, weekly and monthly financial and leasing reports.Coordinated vendors including managing service agreements, inventory and supplies.Maintained resident records and files including deposits, lease applications, leases, rent increases, late payments, collections, evictions, resident move-ins and move-outs.Processed bank deposits routinely.Warmly greeted prospective residents, qualified, determined needs and preferences, professionally presented community and specific apartments while providing features and benefits.Answered incoming telephone calls and handled accordingly.Ensured proper and timely follow-up with prospective residents.Ensured the office, clubhouse, models and market-ready apartments were ready to show.Completed all lease applications, assisted with application verification and notified prospective resident of results in a timely manner.Called or visited competitive communities to update market survey on a weekly basis or as needed.Assisted with move-in process including walking of apartment, lease paperwork, and follow-up resident contact.Entered all traffic, telephone calls and other daily activity into the computer.Organized and filed all applicable reports, leases and paperwork.