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Michael A. Brooks Email & Phone Number

(He/They) Technical Support Manager at New Relic. Fully Remote at New Relic, Inc.
Location: Portland, Oregon, United States 9 work roles 5 schools
1 work email found @newrelic.com 2 phones found area 703 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email m****@newrelic.com
Direct phone (703) ***-****
LinkedIn Profile matched
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Current company
New Relic, Inc.
Role
(He/They) Technical Support Manager at New Relic. Fully Remote
Location
Portland, Oregon, United States
Company size
501 employees

Who is Michael A. Brooks? Overview

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Quick answer

Michael A. Brooks is listed as (He/They) Technical Support Manager at New Relic. Fully Remote at New Relic, Inc., a with 501 employees, based in Portland, Oregon, United States. AeroLeads shows a work email signal at newrelic.com, phone signal with area code 703, and a matched LinkedIn profile for Michael A. Brooks.

Michael A. Brooks previously worked as Technical Support Manager at New Relic, Inc. and Technical Support Engineer at New Relic, Inc.. Michael A. Brooks holds Master Of Architecture (M.Arch.), Architecture from University Of Idaho.

Company email context

Email format at New Relic, Inc.

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{first_initial}{last}@newrelic.com
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AeroLeads found 1 current-domain work email signal for Michael A. Brooks. Compare company email patterns before reaching out.

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Profile bio

About Michael A. Brooks

At New Relic, I have worked with my team to pioneer strategies that slashed engineering engagement by 60%, while keeping our SLA compliance stellar at 99%. We embraced Knowledge-Centered Service methodologies, boosting its usage to 60%, which has been instrumental in fostering effective knowledge sharing and expediting issue resolution.With a profound commitment to fostering a team-oriented culture, I've cultivated a growth mindset and established sustainable systems. This approach has led to an empowered and productive technical support team. I am always on the lookout for remote work opportunities that can leverage my expertise in people management and passion for Diversity, Equity, and Inclusion.

Listed skills include Javascript, Microsoft Office, Ruby, Nonprofits, and 46 others.

Current workplace

Michael A. Brooks's current company

Company context helps verify the profile and gives searchers a useful next step.

New Relic, Inc.
New Relic, Inc.
(He/They) Technical Support Manager at New Relic. Fully Remote
188 Spear 12th Floor San Francisco, CA 94105 United States
Website
newrelic.com
Employees
501
AeroLeads page
Company profile
View company profile Email format
9 roles · 22 years

Michael A. Brooks work experience

A career timeline built from the work history available for this profile.

Technical Support Manager

Current
New Relic, Inc.

San Francisco, Ca, Us

- Reduced engineering requests by 60% by optimizing resource allocation and improving team efficiency.- Achieved a 99% SLA rate by ensuring high-quality and timely customer support, contributing to exceptional customer satisfaction.- Increased KCS engagement by 60% by driving the adoption of Knowledge-Centered Service methodologies, resulting in better knowledge sharing and issue resolution.- Fostered a highly motivated support team with long tenure by cultivating a team-oriented culture, rooted in positive practices and a growth mindset.- Ensured successful product launches and seamless transitions by leading the development and execution of release and enablement plans for major product changes.- Aligned strategies with evolving business needs by adapting to changes following an acquisition, demonstrating flexibility and resilience.

Feb 2021 - Present

Technical Support Engineer

New Relic, Inc.

San Francisco, Ca, Us

Jun 2019 - Feb 2021

Senior Technical Support Engineer

Airship

Portland, Oregon, Us

- Led diversity and inclusion efforts as the Head of the Diversity Board, actively contributing to the company's DE&I initiatives, fostering a more inclusive workplace.

Aug 2018 - Jun 2019

Software Developer

Daimler Trucks North America

Portland, Or, Us

- Revamped the onboarding process to be engaging and informative by spearheading a transformative initiative, improving new employee experience.

Mar 2018 - Aug 2018

Engineer

Boden Alexander

Portland, Or, Us

- Pioneered the creation and management of a more efficient project timeline system, collaborating with cross-functional teams. This system streamlined project delivery, reducing timelines and enhancing overall efficiency.

Jul 2015 - Mar 2018

Manager Customer Service Team | Expedition Outfitter

Pae

Falls Church, Va, Us

- Managed a team of six professionals throughout product life cycles by training, coaching, and mentoring, while operating in a highly responsive customer support environment and resolving complex problems with limited resources.

Oct 2009 - Feb 2017

Carpenter

Polar Field Services Inc

Littleton, Colorado, Us

Plan & Implementation - Demolition - LogisticsOn a team seasonally of 8 to 15 working together often but in smaller teams on a daily basis.

2012 - 2015 ~3 yrs

Architect

Collinswoerman

Seattle, Wa, Us

Drafting - Site & Construction Mgmt. - AdministrationMixed-use development

2006 - 2009 ~3 yrs

Architect

Mckibben + Cooper

Drafting - Site & Construction Mgmt. - AdministrationHistoric Preservation - Remodel - New Construction

2005 - 2006 ~1 yr
Team & coworkers

Colleagues at New Relic, Inc.

Other employees you can reach at newrelic.com. View company contacts for 501 employees →

EG Emmanuel Gonzalez Emmanuel Gonzalez Colleague at New Relic, Inc.Miami, Florida, United States View → ST Shifali Tayal Shifali Tayal Colleague at New Relic, Inc.Hyderabad, Telangana, India View → AI Angel Igie Angel Igie Colleague at New Relic, Inc.Dublin, County Dublin, Ireland View → HC Hardik Chopra Hardik Chopra Colleague at New Relic, Inc.Bengaluru, Karnataka, India View → RK Ravi Kiran Veluguleti Ravi Kiran Veluguleti Colleague at New Relic, Inc.Hyderabad, Telangana, India View → RA Robert A. Bourke Robert A. Bourke Colleague at New Relic, Inc.Ireland View → CB Cayla B. Cayla B. Colleague at New Relic, Inc.Portland, Oregon, United States View → BA Bryan Arman Bryan Arman Colleague at New Relic, Inc.Surabaya, East Java, Indonesia View → RA Rajita Arramreddy Rajita Arramreddy Colleague at New Relic, Inc.Portland, Oregon Metropolitan Area, United States View → SY Shay Yehezkel Shay Yehezkel Colleague at New Relic, Inc.Israel View →
5 education records

Michael A. Brooks education

Master Of Architecture (M.Arch.), Architecture

University Of Idaho

Ruby On Rails Track, Ruby | Javascript | Rails

Epicodus

Wilderness First Responder Certification

Nols

Associate'S Degree, Architecture

Boise State University

Internship Developer

Ansira
FAQ

Frequently asked questions about Michael A. Brooks

Quick answers generated from the profile data available on this page.

What company does Michael A. Brooks work for?

Michael A. Brooks works for New Relic, Inc..

What is Michael A. Brooks's role at New Relic, Inc.?

Michael A. Brooks is listed as (He/They) Technical Support Manager at New Relic. Fully Remote at New Relic, Inc..

What is Michael A. Brooks's email address?

AeroLeads has found 1 work email signal at @newrelic.com for Michael A. Brooks at New Relic, Inc..

What is Michael A. Brooks's phone number?

AeroLeads has found 2 phone signal(s) with area code 703 for Michael A. Brooks at New Relic, Inc..

Where is Michael A. Brooks based?

Michael A. Brooks is based in Portland, Oregon, United States while working with New Relic, Inc..

What companies has Michael A. Brooks worked for?

Michael A. Brooks has worked for New Relic, Inc., Airship, Daimler Trucks North America, Boden Alexander, and Pae.

Who are Michael A. Brooks's colleagues at New Relic, Inc.?

Michael A. Brooks's colleagues at New Relic, Inc. include Emmanuel Gonzalez, Shifali Tayal, Angel Igie, Hardik Chopra, and Ravi Kiran Veluguleti.

How can I contact Michael A. Brooks?

You can use AeroLeads to view verified contact signals for Michael A. Brooks at New Relic, Inc., including work email, phone, and LinkedIn data when available.

What schools did Michael A. Brooks attend?

Michael A. Brooks holds Master Of Architecture (M.Arch.), Architecture from University Of Idaho.

What skills is Michael A. Brooks known for?

Michael A. Brooks is listed with skills including Javascript, Microsoft Office, Ruby, Nonprofits, Ruby On Rails, Html, Css, and Strategic Planning.

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