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@newrelic.com
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2 phones found area 703
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Michael A. Brooks is listed as (He/They) Technical Support Manager at New Relic. Fully Remote at New Relic, Inc., a company with 501 employees, based in Portland, Oregon, United States. AeroLeads shows a work email signal at newrelic.com, phone signal with area code 703, and a matched LinkedIn profile for Michael A. Brooks.
Michael A. Brooks previously worked as Technical Support Manager at New Relic, Inc. and Technical Support Engineer at New Relic, Inc.. Michael A. Brooks holds Master Of Architecture (M.Arch.), Architecture from University Of Idaho.
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AeroLeads found 1 current-domain work email signal for Michael A. Brooks. Compare company email patterns before reaching out.
At New Relic, I have worked with my team to pioneer strategies that slashed engineering engagement by 60%, while keeping our SLA compliance stellar at 99%. We embraced Knowledge-Centered Service methodologies, boosting its usage to 60%, which has been instrumental in fostering effective knowledge sharing and expediting issue resolution.With a profound commitment to fostering a team-oriented culture, I've cultivated a growth mindset and established sustainable systems. This approach has led to an empowered and productive technical support team. I am always on the lookout for remote work opportunities that can leverage my expertise in people management and passion for Diversity, Equity, and Inclusion.
Listed skills include Javascript, Microsoft Office, Ruby, Nonprofits, and 46 others.
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A career timeline built from the work history available for this profile.
San Francisco, CA, US
- Reduced engineering requests by 60% by optimizing resource allocation and improving team efficiency.- Achieved a 99% SLA rate by ensuring high-quality and timely customer support, contributing to exceptional customer satisfaction.- Increased KCS engagement by 60% by driving the adoption of Knowledge-Centered Service methodologies, resulting in better.
Portland, Oregon, US
- Led diversity and inclusion efforts as the Head of the Diversity Board, actively contributing to the company's DE&I initiatives, fostering a more inclusive workplace.
Portland, OR, US
- Revamped the onboarding process to be engaging and informative by spearheading a transformative initiative, improving new employee experience.
Portland, OR, US
- Pioneered the creation and management of a more efficient project timeline system, collaborating with cross-functional teams. This system streamlined project delivery, reducing timelines and enhancing overall efficiency.
Falls Church, VA, US
- Managed a team of six professionals throughout product life cycles by training, coaching, and mentoring, while operating in a highly responsive customer support environment and resolving complex problems with limited resources.
Littleton, Colorado, US
Plan & Implementation - Demolition - LogisticsOn a team seasonally of 8 to 15 working together often but in smaller teams on a daily basis.
Seattle, WA, US
Drafting - Site & Construction Mgmt. - AdministrationMixed-use development
Drafting - Site & Construction Mgmt. - AdministrationHistoric Preservation - Remodel - New Construction
Other employees you can reach at newrelic.com. View company contacts for 501 employees →
Ngocha T. Nguyen, Cpa
Colleague at New Relic, Inc.San Jose, California, United States, United States
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JS
Jemiah Sius
Colleague at New Relic, Inc.Miami, Florida, United States, United States
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TV
Tom Vranicar
Colleague at New Relic, Inc.Orland Park, Illinois, United States, United States
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SK
Sheila Krishnan
Colleague at New Relic, Inc.Portland, Oregon, United States, United States
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MG
Mélanie Giantsidis
Colleague at New Relic, Inc.Amsterdam, North Holland, Netherlands, Netherlands
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SR
Sanya Raina
Colleague at New Relic, Inc.Bengaluru, Karnataka, India, India
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KR
Kurt R.
Colleague at New Relic, Inc.Portland, Oregon, United States, United States
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RR
Ramana Reddy Medagam
Colleague at New Relic, Inc.Prakasam, Andhra Pradesh, India, India
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JV
Joe Villari
Colleague at New Relic, Inc.Raleigh, North Carolina, United States, United States
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HG
Hilda Gil
Colleague at New Relic, Inc.Taguig, National Capital Region, Philippines, Philippines
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Quick answers generated from the profile data available on this page.
Michael A. Brooks works for New Relic, Inc..
Michael A. Brooks is listed as (He/They) Technical Support Manager at New Relic. Fully Remote at New Relic, Inc..
AeroLeads has found 1 work email signal at @newrelic.com for Michael A. Brooks at New Relic, Inc..
AeroLeads has found 2 phone signal(s) with area code 703 for Michael A. Brooks at New Relic, Inc..
Michael A. Brooks is based in Portland, Oregon, United States while working with New Relic, Inc..
Michael A. Brooks has worked for New Relic, Inc., Airship, Daimler Trucks North America, Boden Alexander, and Pae.
Michael A. Brooks's colleagues at New Relic, Inc. include Ngocha T. Nguyen, Cpa, Jemiah Sius, Tom Vranicar, Sheila Krishnan, and Mélanie Giantsidis.
You can use AeroLeads to view verified contact signals for Michael A. Brooks at New Relic, Inc., including work email, phone, and LinkedIn data when available.
Michael A. Brooks holds Master Of Architecture (M.Arch.), Architecture from University Of Idaho.
Michael A. Brooks is listed with skills including Javascript, Microsoft Office, Ruby, Nonprofits, Ruby On Rails, Html, Css, and Strategic Planning.
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