Michael A. Jackson Email & Phone Number

Orlando, Fl, Us

I have the honor of working with an incredible team in our Lending Contact Center originating more than 30% of the mortgages and home equities for the largest mortgage lender in North Carolina. From first-time home buyers to down-sizers, and debt consolidation to home improvements, we have the joy of serving our members as they continue writing the chapters of their life stories.

Provided oversight for Human Resources, Finance, including P&L and donor services, Project Management, and Event Planning in service to our member organizations.

Charlotte, North Carolina

Directed all branch and consumer banking operations and strategy, with the goal of superior customer service, including selection and development of high-performing team members, business development, outside vendors and workforce management, deposit, and consumer lending and credit administration (including mortgage), as well as quality assurance and risk management to ensure compliance with policies and regulations. Presented a professional and dynamic image in establishing partnerships and striving to be the primary financial institution for all eligible members within our market.- Generated 13% YoY growth through high workforce engagement and member service delivery expectations.- Reduced branch turn-over by 70%; expanded branch staff from eight to fourteen, with senior staff increasing from four to ten by implementing a system for direction, mentoring, support, and recognition.- Monitored, identified and reported on opportunities for growth through monthly and quarterly audits and risk assessments of branch activity leading to three excellent internal audit engagements.- Increased productivity by 200% across all consumer banking and financial service products through an aligned sales and service culture.