Service delivery orchestration across the three clouds through portfolio and support program planning and delivery aligned to customer and account plan priorities. Assist with quarterly account planning utilizing customer business knowledge and context. Coordinate with specialists on support needs and contract renewals in alignment with success engagements. Fulfill of support contract obligations by ensuring customer solution and operational health outcomes. Assist with customer escalations and remove engagement blockers. Notable Accomplishments: - Aligned to strategic and major customers - Midwest (MWR) region cybersecurity lead - West Midwest (MWM) lead for CSAM onboarding - Azure Certified: fundamentals- Microsoft 365 Certified: fundamentals- Security Certified: fundamentals- 2022 Customer Impact Award- 2023 Champion Award

Provide service delivery management of Premier services that are designed to improve customer IT operational health in assigned accounts. The value provided to the customer is the enabling of successful deployment, operation and maturation of Microsoft products across the organization, helping them realize the maximum potential and value of their investment. Notable Accomplishments: - Develop and maintain strategic relationships with key stakeholders within customer organizations, including the IT Directors, CTO, CIO, Line of Business leaders, and technology professionals - Manage customer portfolios including contract consumption, operational expense, and revenue growth - Collaborate with customers to determine IT priorities and create strategies for optimum service delivery - Lead teams comprised of Microsoft, Partner and customer resources to deliver complex technological solutions - Microsoft Certified: Azure fundamentals - 2-time recipient of the Microsoft Champion Award - recognizing Microsoft employees who demonstrate exemplary behavior by competing with a growth mindset, winning transformational deals as One Microsoft, and prioritizing Customer and Partner success.

Reporting to the CFO as a member of the senior leadership team. Strategic, operational, and fiscal leadership for technology services including staff / team development, data analysis, network and system engineering, technology project management and development, and IT support services.

Reporting to the Sr. VP, as a member of the Executive team. Collaborated with the Executive leadership team to support operations and effectuate a growth and acquisition strategy through strategic planning, leadership, and team building and development. Provided vision and leadership on technology strategy and architecture, including: data analysis solutions, network and system engineering, technology project management and development, and IT support services to a remote and geographically dispersed workforce. Primary client liaison for marketing, technology, security issues, and projects.• Led a comprehensive enterprise-wide technology and security assessment project • Complete redesign of corporate infrastructure architecture:• Design and implementation of LDAP infrastructure, including Direct Access and Federation Services, in support of a geographically dispersed remote workforce• Design and implementation of Cisco VPN and secure remote access solutions and Citrix virtual desktop platform • Development of MS SQL architecture enabling timely information and analytics delivery through reporting and analysis services• Review and redesign of business processes; documentation of Standard Operating Procedures (SOPs)• Development of a comprehensive ITSM policy based on an ISO 27002 compliant framework• Led Cloud Service / Office 365 project to migrate E-Mail, IM, Intranet, and Internet services to a cloud solution on Azure (with ADFS) and hosted Exchange and SharePoint infrastructure components• Co-lead of Metrics project identifying key external metrics in service offerings for operations & marketing materials• Managed vendor relationship for the Athletic Trainer System (ATS) records management system, including custom development and data analysis efforts• Built a marketing team with emphasis on industry segment development, publication support, and use of social media to facilitate brand development

Reporting to the COO, as a member of the Executive team. Led IT reorganization, cultural and brand development efforts, and projects for the regional housing authority with a mission of serving the community by helping people access affordable housing. • Led cross-organization brand refresh and website redevelopment project; responsibilities included:• Development of RFP and coordination of vendor presentations, contract award, and vendor relations• Led technology architecture decision and rebranding workshop and discovery sessions• Drove cultural transformation with focus on responsiveness and accountability in service management based on ITIL best practices ◦ Project sponsor of ITIL based service management environment; collaboration with business on IT Service Level Agreements (SLAs), change management procedures, and establishment of baseline metrics

Reporting to the CFO as a member of the senior leadership team. Strategic, operational, and fiscal leadership for technology services including staff / team development, data analysis, network and system engineering, technology project management and development, and IT support services to nearly 500,000 alumni and an additional million friends of the University. Acted as a liaison to the Board of Directors for technical matters and project specific work. • Project lead of an organization-wide data management initiative; vendor selection (Avectra) and implementation of a $1.5 million, NetFORUM AMS / CRM project• Review and redesign of business processes and full documentation of processes / SOPs• Architect of an OSUAA collaborative web presence on a SharePoint platform, integrated with the AMS / CRM• Department reorganization and cultural transformation with focus on collaboration, responsiveness, and accountability in service management based on ITIL best practices ◦ Project sponsor of ITIL based service management environment; collaboration with business on IT Service Level Agreements (SLAs), change management procedures, and establishment of baseline metrics • Project sponsor on the development of Business Intelligence (BI) efforts based on SQL Server Analysis Services (SSAS) utilizing OLAP datamarts and predictive modeling • Created a Project Management Office (PMO) within the IT framework including Agile project management methodologies • Led initiative to develop a Balanced Scorecard measuring outcomes of business operations and linking the organization’s daily activities to measures of progress on objectives as well as the success of the Strategic Plan• Represented OSUAA on University Committees (Data and Analytics, Identity Management, and Business Continuity Planning)

Designed network architecture for Foresight Corporation, a software development start-up focusing on the HIPAA/healthcare industry.• Created network architecture to accommodate a separation of Internet accessible systems from infrastructure systems, including development of a DMZ and Business Partner network• Designed network security architecture, including firewall, intrusion detection, virus/malware/spam prevention systems, and network security policy• Configured Microsoft Windows 2003 local area network infrastructure and desktop deployment system• Developed intranet content management system to facilitate intra-company collaboration and communication

Led the AT&T DMZ network management team and served as a senior team member on the firewall and UNIX teams supporting the Bank One / Chase engagement. • Led a team responsible for status and performance monitoring of the Bank One Internet DMZ in developing a system to ensure 99.999% uptime of the Bank One mission critical Internet systems• Developed policies and procedures with regard to software and hardware change control • Developed network/systems security policies and procedures in support of corporate firewalls• Managed business partner migration project to facilitate transition (at the router and firewall level) from legacy systems to the new DMZ architecture• Assisted in the design of UNIX server architecture to support DMZ DNS, SMTP, FTP, and proxy services