Michael M. Email & Phone Number

Columbus, OH, US

Redmond, Washington, US

Service delivery orchestration across the three clouds through portfolio and support program planning and delivery aligned to customer and account plan priorities. Assist with quarterly account planning utilizing customer business knowledge and context. Coordinate with specialists on support needs and contract renewals in alignment with success.

Redmond, Washington, US

Provide service delivery management of Premier services that are designed to improve customer IT operational health in assigned accounts. The value provided to the customer is the enabling of successful deployment, operation and maturation of Microsoft products across the organization, helping them realize the maximum potential and value of their.

US

Reporting to the CFO as a member of the senior leadership team. Strategic, operational, and fiscal leadership for technology services including staff / team development, data analysis, network and system engineering, technology project management and development, and IT support services.

• Reporting to the Sr. VP, as a member of the Executive team. Collaborated with the Executive leadership team to support operations and effectuate a growth and acquisition strategy through strategic planning, leadership.
• Led a comprehensive enterprise-wide technology and security assessment project
• Complete redesign of corporate infrastructure architecture:
• Design and implementation of LDAP infrastructure, including Direct Access and Federation Services, in support of a geographically dispersed remote workforce
• Design and implementation of Cisco VPN and secure remote access solutions and Citrix virtual desktop platform
• Development of MS SQL architecture enabling timely information and analytics delivery through reporting and analysis services

• Reporting to the COO, as a member of the Executive team. Led IT reorganization, cultural and brand development efforts, and projects for the regional housing authority with a mission of serving the community by helping.
• Led cross-organization brand refresh and website redevelopment project; responsibilities included:
• Development of RFP and coordination of vendor presentations, contract award, and vendor relations
• Led technology architecture decision and rebranding workshop and discovery sessions
• Drove cultural transformation with focus on responsiveness and accountability in service management based on ITIL best practices
• Project sponsor of ITIL based service management environment; collaboration with business on IT Service Level Agreements (SLAs), change management procedures, and establishment of baseline metrics

Columbus, Ohio, US

• Reporting to the CFO as a member of the senior leadership team. Strategic, operational, and fiscal leadership for technology services including staff / team development, data analysis, network and system engineering.
• Project lead of an organization-wide data management initiative; vendor selection (Avectra) and implementation of a $1.5 million, NetFORUM AMS / CRM project
• Review and redesign of business processes and full documentation of processes / SOPs
• Architect of an OSUAA collaborative web presence on a SharePoint platform, integrated with the AMS / CRM
• Department reorganization and cultural transformation with focus on collaboration, responsiveness, and accountability in service management based on ITIL best practices
• Project sponsor of ITIL based service management environment; collaboration with business on IT Service Level Agreements (SLAs), change management procedures, and establishment of baseline metrics

• Designed network architecture for Foresight Corporation, a software development start-up focusing on the HIPAA/healthcare industry.
• Created network architecture to accommodate a separation of Internet accessible systems from infrastructure systems, including development of a DMZ and Business Partner network
• Designed network security architecture, including firewall, intrusion detection, virus/malware/spam prevention systems, and network security policy
• Configured Microsoft Windows 2003 local area network infrastructure and desktop deployment system
• Developed intranet content management system to facilitate intra-company collaboration and communication

• Led the AT&T DMZ network management team and served as a senior team member on the firewall and UNIX teams supporting the Bank One / Chase engagement.
• Led a team responsible for status and performance monitoring of the Bank One Internet DMZ in developing a system to ensure 99.999% uptime of the Bank One mission critical Internet systems
• Developed policies and procedures with regard to software and hardware change control
• Developed network/systems security policies and procedures in support of corporate firewalls
• Managed business partner migration project to facilitate transition (at the router and firewall level) from legacy systems to the new DMZ architecture
• Assisted in the design of UNIX server architecture to support DMZ DNS, SMTP, FTP, and proxy services

Lewis Center, Ohio, US

Mba, Entrepreneurship/Strategy

Bsba, Information Systems