Michael Watts Email and Phone Number

POSITION SUMMARY: As a Salesforce Administrator I drive the efficiency and effectiveness of growing sales and customer service teams to help them thrive while ensuring best practices. I am a trusted advisor on all things Salesforce and am a vital bridge between business and technology.RESPONSIBILITIES:• Serve as primary system administrator for the Salesforce.com environment with 1400+ users• Work with Salesforce team to help solution business challenges with declarative configuration changes• Able to partner with non-technical business leaders to translate their needs into a solution• Manage Salesforce.com data feeds and other integrations• Improvement of the data quality in the Salesforce org with regards to the end-to-end processes in the entire company• Evaluates internal processes and design solutions to improve operational efficiencies.• Works with 3rd-party vendors to implement new systems and product features.• Assist in training of new users, and grow the Salesforce.com skill set across the organization• Execute configuration changes.• Perform new release evaluations & executes new functionality rollouts.• Perform mass data imports using the API or import tools as requested.• Manage and implement customization requests, including creating process builders, workflows, flows, alerts, automated email responses, etc.• Work with developers to refactor existing code and translate to process builder, declarative automation• Maintain updated system documentation and related SFDC policies/procedures.• Implement and maintain OwnBackup Disaster Recovery Solution, Archiver, and Data Restore features.EXPERIENCE: • Experience working with Salesforce Administrators, Developers and Partners• Experienced in implementing and running installed packages and/or connected apps• Experience with Salesforce Lightning and migrating from Classic• Experienced working in an Agile environment and with Agile tooling• And More...

Interact with internal customers and external vendors to identify and propose solutions for accomplishing business objectives. This role contributes to the organization's overall success by supporting, administering, and maintaining the current and future tool sets deployed within the KRG business areas. These include, but are not limited to: MRI, Salesforce.com, Salesforce Communities, Wave Analytics.Essential Duties and Responsibilities: - Provide expert level support of the applications listed above- Support integration between third party applications and MRI- Support implementation of SFDC features and functions- Provide training on the above-mentioned systems to new and existing employees- Document current business processes along with associated system integrations- Document technical specifications to support integrations between systems- Provide guidance and solutions to business partners based on current platform enhancements- Maintain user access privileges in accordance with policy- Lead critical development activities on the SFDC platform related to Wave and future integrations

Project Manager during Implementation of Salesforce for Organization, Support new and existing Salesforce user base with questions and issues in Sales Cloud and Service Cloud, Maintain, prioritize and report on user request backlog, Work with internal customers to gather requirements and implement configuration changes including definition of workflow and approval processes and custom object implementation, Develop and create customized reports and dashboards, Develop and maintain training materials and training curriculum, Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments, Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvement, Keep application users informed about system functionality and enhancements, Offers suggestions for possible upgrades and changes, Document system configuration and administrative processes, Able to gather, document and execute detailed specifications from high level requirements with little to no supervision

Essential Duties and Responsibilities-develop and maintain an in-depth knowledge of PTS Diagnostics' informatics solutions -lead implementation efforts for key clients and ensure successful and efficient deployment of PTS Diagnostics' solutions-develop and conduct training sessions-troubleshoot customer problems and provide technical assistance-provide inputs to develop effect sales support tools-support the sales team for key customer demonstrations and pilots-maintain role as expert on customers and competition. Create competitive analyses and maintain on-going market intelligence efforts-deliver highly tailored and effective presentations and product demonstrations, as needed, to support internal customers, including the executive team and, external presentations, such as to partners, analysts and prospective or new customers-provide internal product training for new informatics solution launches and during new hire training or other internal training programs-performs additional responsibilities associated with this position as may be appropriate

Work in a supportive, team-focused atomosphere to assist customers achieve success through communications by phone, email, and chat. Troubleshoot, research and test complex scenarios within the software in order to create solutions so they can be delivered to our customers, matching their level of expertise. Computer proficiency, Exceptional time management and prioritization abilities, Proven Customer Service skills, Experience in a customer-focused deadline-oriented environment, Proven ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity, A natural inquisitiveness and a desire to understand how things work, Demonstrated knowledge & exposure to internet skills in HTML, CSS, JavaScript, Content Management Systems and web hosting, Experience with CRM and exposure to Windows-based applications, Experience troubleshooting IIS web server and Windows based application server technologies.

Working with customers to understand technical challenges and proficiency. Identifying and effectively communicating solutions to address customer needs through a number of channels including phone, email, chat sessions and blog posts. Management of ongoing resolution scenarios to ensure timely response and appropriate prioritization. Maintenance of internal data and systems to reflect customer interaction history. Collaboration within team to promote excellence in customer support, share ideas and knowledge, and contribute to the success of the organization.

Graduate from Trident Technical College with an Associates of Science in Computer Science. My specialization was Information Systems Specialist. I graduated with a 3.85 GPA as Magna Cum Laude and have been on the Dean’s List every semester while seeking my degree and certifications. I was the Distance Learning Tutoring Coordinator for the Allied Information Technology Professionals (AITP) student chapter and have designed a website to help facilitate all requirements for tutoring students who do not have access to the Main campus of Trident Technical College.

Data Link planner with the knowledge of the capabilities and limitations of Data Link capable units; Link-4A, Link-11, Link-16, and Cooperative Engagement Capability (CEC). Contains necessary skills to plan, implement and monitor a single or multi-link architecture in a Carrier Strike Group, Expeditionary Strike Group, Carrier Strike Force, Naval exercise or operation. Coordinates the impact of the designed architecture on the Common Tactical Picture and Common Operational Picture. Trained with fundamental skills to write link planning documents including an Optask Link, JNL request, Link 16 Authorization request and satellite access request messages; knowledge to supervise the initialization, monitoring, troubleshooting of Link-11 and Link-16 systems, the utilization of collaborative planning tools, as well as the skills needed to maintain a tactical picture, monitor link operations, change system configurations, in accordance with the Joint Multi-Tactical Digital Information Link Operating Procedures (JMTOP) and other applicable references under all conditions of ship’s readiness.

Performs Joint Services and Navy specific applications and processes. Manages information; database management functions, communications operations and Force Over-the Horizon Track Coordinator (FOTC) functions.

Operates radar and associated equipment; observing objects detected by the radar and displayed on the radar screen; identifies and maintains a display (plot) of the movement of ships, aircraft, missiles, and natural objects detected; identifies the objects detected, determines their movement, and disseminates this information to users by internal communications systems; operates radiotelephones; plots and maintains current display of objects detected; determines own ship's position on nautical charts using ranges, bearing, and standard navigational symbols; changes given positions into grid coordinates; Tests radar and associated electronic equipment; supervises and trains personnel operating radar and associated electronic equipment; solves course and speed problems using polar coordinate graph paper; performs duties of marine coastal radar navigator using nautical charts; maintains strategic geographic and surface plots; interprets international and inland nautical rules of the road.

Determines the preferred HARPOON engagement including flight path and missile attack mode for multiple surface targets designated for engagement by the Tactical Action Officer (TAO). Plans the engagement utilizing graphic display capabilities to avoid friendly participants and to increase kill probability of selected targets within a group. Resolves engagement related problems and communicates equipment casualties or faults to proper authority.