Michael Mahoney Email and Phone Number
➤ Enterprise Software-SaaS & Digital Transformation | Double-Digit Percentage Recurring Revenue Growth➤ Awards: Honoree Irish America Business 100 (2022) | Public Speaker & Presenter➤ Member: Smartsheet Customer Advisory Board | TSIA Professional Services Advisory Board➣ As a c-level influencer and business strategy accelerator, I leverage advanced business turnaround and transformation expertise to scale high-tech companies, enabling unprecedented recurring revenue, profit, and margin growth. I lead multicultural teams in selling and delivering solutions to help clients solve their most complex business challenges.➣ I most recently led the sales and delivery of all consulting and premium engagement services for North America across SAP’s solution portfolio with a focus on driving innovative business outcomes for customers. Leveraging change management abilities, I enable customers to realize the power of SAP’s suite of products by delivering transformative and outcome-oriented services.➣ In highly visible executive leadership roles, I was responsible for defining the direction of SAP services and for advancing the company’s business strategy. I pioneered the value realization methodology and rolled out new service packages, as well as built new teams and capabilities, unified disparate functions, accelerated portfolio development and strengthened partner relationships. Most recently, I expanded cloud services across the entire marketplace to increase customer volume, launch new cloud packaged offerings, improve P&L, and exceed the contribution budget.➣ To turn around underperformance, I overhauled go-to-market strategies across the partner ecosystem to govern customer adoption of standard cloud solutions versus legacy SAP implementation approaches. Earlier, at Xerox, I reversed losses for a healthcare vertical at Xerox Business Services, LLC, returning it to growth and profitability by freeing the enterprise from inefficiencies, closing underperforming facilities and optimizing technology investment.➣ Additionally, I led the identification and assessment of potential business opportunities utilizing market research, business intelligence, and competitive analysis.➣ Obsessed with customer lifetime value (LTV), I captured high growth in competitive markets by delivering service excellence and fostering close ties with customers and partners. At SAP, I onboarded net new customers, growing the number of active large enterprise customers by nearly 30% and mid-market customers by nearly 60% in 1 year.
Guidewire Software
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Head Of Global ServicesGuidewire Software Oct 2022 - PresentSan Mateo, California, Us
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Head Of North America ServicesSap America, Inc. Oct 2020 - May 2022➤ Team: 2K+ | P&L Management | Business Growth Strategies | Customer Lifetime Value➤ Transformational Change Management | Profit & Margin Growth | Go-To-Market Strategy➣ Transformed SAP services from a focused top-accounts, large engagement approach to serving entire marketplace, with more than 200% shift in asset focus to volume services across all segments.➣ Accelerated portfolio development focus to speed up roll-out of NA market-ready, packaged cloud adoption solutions. Introduced more than 20 new offerings in the last year, including pre-packaged cloud ERP implementation packages, reducing time to implement by 30%–50%.➣ Grew account coverage by 2X, leading NA services to volume cloud model, increasing customer volume 20%+.➣ Grew revenue by 26% in large enterprise segment and 175% in mid-market by launching a new GTM strategy and product offering expansion.➣ Worked closely with the teams and management to provide input on the growth of the business and align revenue strategy with overall company objectives.➣ Reorganized executive team, replacing 4 of 6 P&L owner direct reports, thus infusing cloud mindset across the organization. Integrated services and cloud experience teams on pilot basis to grow SAP NA’s existing cloud backlog.➣ Merged Services and Cloud Experience teams on pilot basis to grow SAP NA’s current cloud backlog and help improve software subscription renewal rate by 5+ points.➣ Promoted a diverse and inclusive culture where employees and customers are able to participate fully and enjoy respect and dignity.
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Chief Business Officer, North America ServicesSap America, Inc. Mar 2020 - Sep 2020➤ Team: 350+ | Team Building, Mentoring, & Leadership | Strategic Planning & Enablement➤ Cloud Adoption | Organizational Restructuring | New Packaged Service Rollout | Channel Sales➣ Credited with building a new NA team comprising services product development, GTM teams for premium and transformation services, innovation, SAP Cloud Platform (BTP), training and adoption, solution center, and commercial sales.➣ Consolidated 9 disparate functions into a single business unit, formulating an operating plan and rolling out 22 new packaged services.➣ Built packaged services and channel sales capabilities to scale SAP services for cloud adoption and consumption.➣ Conceptualized and implemented strategies around various aspects of growth and organizational improvement.➣ Emphasized driving successful outcomes for partners and customers, developing strategies to build repeatable and scalable engagements, and building an effective partner ecosystem.
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Coo North America ServicesSap America, Inc. Jan 2019 - Mar 2020➤ Team: 25 Direct & 350 Total | US & Canada Oversight | Sales Productivity Growth➤ P&L & Budget Management | Business Growth Strategy | Sales Forecasting Accuracy➣ Defined and implemented a GTM strategy with focus on (1) growing overall services business at pace with SAP market, (2) increasing premium recurring revenue sales, and (3) boosting sales acumen, productivity, and accuracy.➣ Accelerated growth in sales with emphasis on premium services – executed at 108% overall North America sales target with premium sales growing 46%. Transformed organization and established “design success” services with major SI partners to leverage impact.➣ Focused on building new sales and architecture capabilities and leveraging partners to scale SAP market coverage.➣ Improved sales productivity 16% as concept-to-implementation leader of “Perform to Win” and “Lead to Win” sales performance management processes for first-line salespeople and first-line leaders.➣ Improved sales and revenue forecast accuracy to 98%+ by implementing more collaborative and open process supported by predictive analytics.➣ Leveraged expert growth acumen informed by scrupulous industry and market research to create competitive distinction.
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General Manager, ServicesSap America, Inc. Dec 2014 - Dec 2018➤ Rapidly promoted within 1 year to Senior VP & GM➤ Grew sales 150% over tenure to $315M, with 51% growth in revenue & profit➣ Created vision and mission for services to support central SAP strategy and objectives for cloud growth.➣ Built world-class sales team with 100% participation, ~40% exceeding target, and zero unplanned attrition.➣ Created license-aligned Top Customer team to drive customer-for-life-mission, pivoting from 0 to 75%+ outcome-based.
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Vp Consulting ServicesSap America, Inc. Jul 2013 - Dec 2014➤ Reestablished West Services as important innovation partner for license organization.➣ Built team to lead major new wins, including first major SAP Private Cloud deal and first S/4HANA subscription deal.➣ Strengthened relationships, which accelerated revenue growth and improved market position.➣ Devised growth-oriented vision and strategic direction and managed the overall sales efforts in the field, encompassing sales forecasting, resources planning, sales force effectiveness, and business analytics.
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Managing DirectorXerox Business Services Dec 2006 - Jul 2013➤ Team: 23–1K+ Direct | Business Turnarounds | Cloud Services Innovator | Sales Growth➣ Continually promoted to executive leadership positions during tenure, turning failing entities around and helping lead shift in corporate portfolio.➣ As operating entity leader, helmed charge of selling business solutions designed to make work better for clients.➣ As turnaround leader, modernized sales and business operations, returning profitability to healthcare business and added 8 points to SAP practice gross margin, positioning entity for divesture.➣ Consistently spurred multimillion-dollar sales generation, overachieving corporate goals.➣ Secured millions in sales revenues and 125+ new accounts in 3 years for the healthcare provider services vertical (2010 – 2013), generating 25% YOY revenue growth.➣ Redefined business priorities to increase focus on sales, business growth/expansion and re-engaging lapsed customers.➣ Introduced new technologies and services to market in areas of IT strategy, clinical transformation, and analytics.➣ Returned healthcare revenue cycle management to profitability by broadening offerings for large client base and consolidating and re-platforming global operations.
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Managing Principal, Business ConsultingSap America, Inc. Jan 2005 - Dec 2006Walldorf, Bw, De➤ 23% YOY revenue growth | 19-point margin improvement➤ 9-point improvement in billable utilization | 30% reduction in discretionary expense➣ Championed SAP business consulting transformation in 6 months, overhauling the group’s strategy, delivery model, and offerings to focus on repeatable value realization (VR) services.➣ Established SAP VR Services group in January 2006 to scale VR services, earning recognition as the most sought-after leader for SAP value and BI strategy engagements for clients such as PepsiCo, Applied Materials, Diageo, IBM, and Merck.➣ Transformed group, delivering 60 engagements in 2006 despite start-up costs exceeding margin target by 9 points. -
Director, Business Transformation Services (Bts)Sap America, Inc. Mar 2002 - Dec 2004Walldorf, Bw, De➣ Surpassed cross-SAP services revenue objectives in 2 years, generating greater than $100M in revenue.➣ Led team as principal author of SAP Value Realization methodology.➣ Led large team in selling, planning, and delivering largest US SAP client engagement in 2004.
Michael Mahoney Education Details
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Boston CollegeFinance -
Cornell University
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Cornell Law SchoolJd
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Cornell Johnson Graduate School Of ManagementFinance
Frequently Asked Questions about Michael Mahoney
What company does Michael Mahoney work for?
Michael Mahoney works for Guidewire Software
What is Michael Mahoney's role at the current company?
Michael Mahoney's current role is Head of Services ✫ Head of Sales ✫ Executive Advisor ✫ Customer Lifetime Value Obsessed ✫ Growth Strategist ✫ Product Innovator ✫ Inspirational Mentor, Leader, & Team Builder.
What schools did Michael Mahoney attend?
Michael Mahoney attended Boston College, Cornell University, Cornell Law School, Cornell Johnson Graduate School Of Management.
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