Mike Mazur Email & Phone Number

Las Vegas, Nevada, US

Fast growing B2B SaaS company focusing on building Web and Mobile charge capture solutions for providers in 'rounding' positions (Hospitalists, Physiatrists, PM&R, etc.)

Atlanta, Georgia, US

Parent company of Claimocity, Inc.

Las Vegas, Nevada, US

Madison, WI, US

• Work with a full stack development squad to deliver products, features, and bug fixes in an Agile environment (two week sprints)
• Oversee the capacity planning for this development squad
• Deliver Product Requirement Documents (PRDs) with prioritized features and corresponding justification (both customer and technical)
• Create wireframes (‘mockups’) to define UI (User Interface) / UX (User Experience) workflows
• Iterate with design, engineering, and quality assurance throughout the planning, development, and release processes of the software development lifecycle (SDLC)
• Assist and collaborate in defining Indeavor's product strategy via the Product Roadmap

Madison, WI, US

• Deliver Product Requirement Documents (PRDs) with prioritized features and corresponding justification (both customer and technical)
• Write detailed requirements (User Stories) and ensure they are completed, accepted, & prioritized in the backlog ready for each sprint planning (working in 2 week sprints – Agile)
• Create wireframes (‘mockups’) to define UI (User Interface) / UX (User Experience) workflows
• Iterate with design, engineering, and quality assurance throughout the planning, development, and release processes of the software development lifecycle (SDLC)
• Assist and collaborate in defining Indeavor's product strategy via the Product Roadmap
• Define the product plan for assigned products via Capacity Planning

Las Vegas, NV, US

• Exclusive Product Manager for Smartcare's Center Management application including end to end Product lifecycle management from initial research/discovery to requirements documentation /wireframing to feature release.
• Manage a Product Roadmap in ProdPad including collecting and analyzing customer feedback and defining Effort / Impact of feature requests through P.I.C.K. framework (Possible, Implement, Challenge, Kill)
• Create requirements including User Stories and Acceptance Criteria (in Atlassian’s Confluence/JIRA) for new features as well as enhancements to existing features
• Define User Interface (UI) and User Experience (UX) by creating wireframes (in Balsamiq) and providing design direction in InVision prototypes
• Iterate through problem identification and solutioning for net new and existing features with Product Development team in an Agile environment (two week Sprints)
• Research and understand customer product needs (both internally and externally) through client visits, super user group moderation, ongoing collection of client feedback, and analysis of usage metrics (through Pendo)

Las Vegas, NV, US

• Product Manager for all product lines including both web based and native mobile products (iOS and Android) for child care center Directors, Teachers, and Parents
• Create requirements including User Stories and Acceptance Criteria (in Atlassian’s Confluence/JIRA) for new features as well as enhancements to existing features
• Provide design and workflow direction for both User Interface (UI) as well as User Experience (UX) by creating wireframes (in Balsamiq)
• Research and understand customer product needs (both internally and externally) through client visits, super user group moderation, ongoing collection of client feedback, and analysis of usage metrics (through Pendo)
• Facilitate the Agile development process by collaborating on features in development with UI/UX Designer, Project Manager, and Developers (in Slack as well as InVision for designs)
• Manage a Product team of three including: a UI/UX Designer, Product Analyst, and Product Management intern through leadership and direction

San Francisco, CA, US

• Represent the Customer Care Organization in overseeing all phases of project management for technology-based implementations from initial planning and design to execution, monitoring, and ultimately project closure
• Responsible for implementation and ongoing improvements of Salesforce Customer Relationship Management (CRM) software being utilized as an email and case management system for over 200 users
• Coordinated the implementation of a web-based Order Management System (OMS) for multiple Williams-Sonoma, Inc. brands including West Elm and Pottery Barn Teen
• Managing virtual training implementation of Absorb Learning Management System (LMS) for all Customer Care Center new hires

Corona Del Mar, California, US

• Sole project manager for Kareo’s Revenue Cycle Management (RCM) Department providing full lifecycle project management focusing on execution of project deliverables for both technology and process centric projects
• Subject Matter Expert (SME) for Kareo RCM’s Salesforce utilization including the implementation of relevant Salesforce projects with Kareo’s Salesforce administrators
• Involved in ongoing efforts to improve Kareo RCM client quality and retention through initiatives to better align customer expectations with service delivery through both technology and process enhancements
• Implemented multiple technology application changes for Kareo’s RCM staff of ~50 working in collaboration with Product Development (Ex: transition from desktop to Web based User Interface, implement in-app task.
• Point of contact for third party vendors (ZirMed, Salesforce) for Kareo RCM, providing support for these vendors in the following areas: Process training, workflow enhancements, and fulfilling technology requests

Corona Del Mar, California, US

• Manage a portfolio of billing service Customer accounts representing over $500K in monthly revenue
• Meet in-person and virtually with Customers to report on productivity, collections, procedures, patient accounts or to address questions or concerns
• Develop, monitor and update Customer accounts to maximize revenue through analysis of billing rules for insurances and Customer medical specialties
• Self-educate regarding new rules, new medical billing codes and new insurance guidelines affecting Customer's revenue streams

Las Vegas, NV, US

• Collaborate with HR Leadership Team including VP of HR, Director of Employee Relations, and Director of Compensation & Benefits to implement multiple HR projects across the organization including: dependent eligibility.
• Conduct 10-15 phone interviews per day for a variety of positions: software engineer, network engineers, gaming analysts, research and development engineers, etc.
• Verbally extend offers as well as negotiate salaries and benefit packages with candidates including negotiation of relocation expenses and signing bonuses
• Assist employee base of 1,500 domestic employees with all benefits related inquiries via phone, email, and in person for annual enrollment, qualifying life events, and new hire orientation

Pittsburgh, PA, US

• Grew the business 30% in one year (from $612,000 in 2011 to $775,000 in 2012) by: recruiting and retaining quality talent, establishing business objectives, and continually managing performance
• Responsible for the daily, weekly, monthly, and annual performance management of five employees
• Implemented performance improvement plans and provided sales training to employees in order to increase productive output in critical areas of the business
• Recruited, interviewed, hired and on-boarded four new employees

Pittsburgh, PA, US

• Created 40% sales growth (from $201,000 in 2010 to $335,000 in 2011) by hiring qualified individuals, instituting sales expectations for each employee, and providing sales performance consultation
• Accountable for the daily, weekly, and monthly performance management of four employees
• Initiated new sales performance tracking system to monitor employees’ weekly sales output
• Recruited, interviewed, hired and on-boarded four new employees

Master'S Of Science, Communication

Bachelor'S, Economics And Political Science (Double Major)

High School Diploma, General Studies