Michael Ambrosia Email & Phone Number

Santa Clara, CA, US

• Provides regional leadership to service organization, ensuring all customer installation, repair and maintenance activity of Applied Materials semiconductor tool installed base is performed in compliance with company.
• Full P&L responsibility for Eastern Region, including annual budgeting and monthly forecast updates for operating expenses and capital expenditures. Responsible for top line growth (customer facing), and bottom-line.
• Establishes a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
• Leads and develops departmental management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
• Develops a strong working relationship with Divisional and Corporate functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and.
• Applies in-depth knowledge of own segment/function, business, and commercial expertise to differentiate from the competition.

Boston, MA, US

Manage complex healthcare customer service business operations through leadership / development of team (Directors of Service, Service Delivery Leaders, Field Engineers, and Biomedical Technicians, 700+ person organization), and customer relations related to medical imaging (CT, MR, XR, UL, etc.), and Biomedical / Clinical in-hospital assets.

Boston, MA, US

Manages complex customer service areas through leadership and development of team (field engineers, biomedical technicians, and field technicians).Creates an environment to achieve ultimate customer loyalty.Provides leadership in setting and achieving goals in the profitable installation, maintenance, and repair of GEHC products and the growth of the.

Amsterdam, Noord-Holland, NL

• Led, drove and executed warranty and service contract cost control programs in Imaging Systems businesses.
• Led, drove and executed sales growth programs for the MR Business Unit, focusing on the installed base.
• Coached business team members (Green Belts and Black Belts) in the practical application of the Lean Six Sigma tools to drive significant business impact.

Amsterdam, Noord-Holland, NL

• International Assignment in Best, The Netherlands, as part of the Efficiency & Effectiveness team.
• Drove and executed strategy through a multi-generation project plan across the CE function globally.
• Coached and taught business team members, (Green Belts and Black Belts) in the practical application of the Six Sigma Lean tools, driving significant business impact and certification.
• Led large, cross-functional projects towards standardization, stability, and simplification in processes. This included providing change leadership through the Change Acceleration Process (CAP) methods and tools across.
• Served as a recognized expert and resource leader for process focus areas by the Sr. Leadership Team.
• Developed rigorous control plans; working closely with process owners, project champions, and the Sr. Leadership Team. Provided leadership and direction on the implementation of lean strategies and processes that.

Amsterdam, Noord-Holland, NL

• Led global, cross functional teams through Q&R change projects.
• Implemented IS governance model for Q&R activities.

Amsterdam, Noord-Holland, NL

• Led a project team through FDA 483 audit recertification, focusing on CAPA.
• Used Lean Six Sigma DMAIC methodology to solve large scale improvement projects.
• Worked to reduce the installation time of high end imaging equipment. Reductions in installation time saved 1M Euro per year EBITA.
• Worked to reduce overhead costs associated with manufacturing, saved 1M Euro per year EBITA. Used time studies, statistical analysis, workflow simulations, Kaizen techniques and multiple other Lean Six Sigma tools to.

Amsterdam, Noord-Holland, NL

• Led teams of designers through complex projects involving MR imaging technology.
• Acted as the lead mechanical engineer on a hybrid PET/MR imaging product. Was directly responsible for the design and delivery of the electro-mechanical patient handling system of the product. Worked with cams, gears.

Amsterdam, Noord-Holland, NL

• Designed mechanical systems for magnetic resonance machines, including, but not limited to 1.5 Tesla, 3.0 Tesla, and 7.0 Tesla MRI machines.
• Worked as a key mechanical design engineer on several projects including a large scale, multi- modality project for the U.S. government. Designed systems for use in bio safety level 4 facilities, taking into account.

Cleveland, OH, US

• Worked as a Mechanical Engineer designing and testing robot work cells.
• Designed fully automated “lights out” robot cells including both material handling and welding robots. Designed grippers, welding torches and other tool changing apparatus for use on 6 axis Fanuc robots of various.
• Worked closely with sales personnel to meet and exceed customer expectations. Did installation and custom programming of specific customer robot cells at customer sites.
• Acted as safety officer for the Automation Division.

Solon, Ohio, US

• Worked with quality assurance personnel, auditing, maintaining, and updating quality procedures. Worked with Just in Time Manufacturing, tool design, and six and eight spindle screw machines used to machine steel and.
• Gained auditing experiences in accordance with ISO 9001 certifications.

Mba, Operations

Msbioe, Biomedical Engineering

Bsme, Mechnical Engineering