Fentress Architects is an international design firm recognized for architectural excellence and exceptional management with a portfolio of $30 billion of architectural landmarks worldwide. Responsible for marketing programs and new business development. Developed and assessed strategic project leads across key market sectors and targeted geographic locations. Collaborated with Senior Management and Marketing Team on proposal messaging and content. Coordinated multi-studio lead qualification of projects in Denver, Los Angeles, San Jose, Washington D.C. and London, U.K.

Responsible for management of the firm's 5,000+ global client retention and loyalty program, with clients in the following key market sectors - airports, museums,convention centers, laboratories, higher education, civic and government buildings. Established and managed the firm's "We Listen" - Ambassador Program, ensuring client satisfaction at all phases of a project through prescribed client touchpoints.

Managed Dex One's Growth Plan comprised of a portfolio of strategic initiatives, new products and programs driving incremental improvement in revenue performance, cost effectiveness and customer advocacy.

Served as senior staff manager for 14-state field marketing team with primary focus on local market planning and execution, management and prioritized distribution of expense and capital budgets, new product deployment, sales effectiveness and customer acquisition and retention.

Managed retention and loyalty reward program for the company's Top 5% preferred customer base representing 19,000 advertisers.

Developed Competitive Readiness and Response strategies and tactical plans for 14-state field marketing team with primary focus on top ten metro markets.

Managed a team of eleven Operations Managers and 190 occupational employees responsible for graphic ad work and book publishing operations for Dex One's 14-state territory comprised of 300+ white and yellow page directories.

Developed and implemented 5-Year Long Range Plan, including strategic initiatives, product and market financial targets and cross-departmental business plan requirements.