Michael Amir Bakhtiar - Mba, Ma Email & Phone Number

United States

Mclean, VA

• A HR IT consulting firm specializing in HR Recruitment Solutions for U.S. federal and state Agencies.
• Manage a team of Sr. Project Managers, each responsible for multimillion-dollar accounts.
• Oversee multimillion-dollar IT portfolios for the Department of Homeland Security and Department of the Treasury. Leading an HR IT implementation supporting international locations. The solution includes an API web.
• Continuously influence and contribute to pre-award activities, including: requirements discovery, SOW writing, pricing review, and release management coordination.
• Awarded the 2016 Monster Worldwide Innovation Award for enacting a new software design and implantation for the state of Washington, which was highly visible to Washington’s Governor Inslee.
• Led the Washington project via Agile Scrum (Sr. Project Managers, Business Analysts, Product Owners, Development, QA, Security) including Contracts and Marketing.

Washington D.C. Metro Area

• A consulting firm that specializes in User Adoption and Organizational Development for IT effectiveness.
• Lead consultant for Public sector clients - focusing on change management / user adoption during SaaS system implementations.
• As Project lead and User Adoption consultant, increased utilization while minimizing downtime of hiring process during the implementation of Monster Hiring Management Recruitment Solution at two Federal Agencies..
• Responsible for all Human Resources infrastructure development and personnel actions.
• Developed a webinar series on Sales & CRM Effectiveness for 2CommaSales (a sales software solution firm) to increase marketing traffic.
• Chief writer and manager of marketing blogs articles to increase website traffic.

• A $50 billion computer company that provides software and hardware solutions to customers internationally.
• Ensured optimal client demand and quality feedback by hiring the right resources and ensuring they were sufficiently trained. Managed 6 trainers and 10 support staff.
• Enhanced trainer knowledge, facilitation skills, and understanding of their roles by instilling a more unified structure to the department by: developing a quarterly project plan, paired learning formats, product.
• Promoted 2 times within a six-month period, from Specialist to Trainer to Training Manager.

• A $3.5MM Mortgage brokerage firm which offers finance and debt consolidation options to Mid-Atlantic clients.
• Increased prospect conversion for employees by creating SOPs and forms that expedite loan pricing to beat competition.
• Increased customer response rate by producing several marketing mailers to targeted prospects.
• Averaged 37% of company’s revenue.

Baltimore, Maryland Area

Key projects: 1. Operations redesign of Microsoft Office 2007, proposal included: organizational and team restructure, project plan gap analysis, improvements to internal communication channels, web-matrix knowledge sharing platform. 2. Marketing strategy of LifeSpan Medical Center including: competitive analysis, advertising budget, and campaign.

Dublin, Ireland

• A $10MM performance management software firm that enhance employee performance of financial call centers.
• Improved consulting resource utilization, by developing a suite of communication and training tools to standardize their deliverables. Modules included: hyper-linked strategy sequences, training schedules, key business.

Columbia, Maryland

• A $90MM financial services business that provides call center and accounting support to credit card companies.
• Generated $500K ROI by conducting Applied Performance Management as a company-wide methodology.
• Reduced risk across subsidiary companies by providing a uniform PM system while incorporating subsidiary companies. Reengineered Performance Management (PM) System, including research, development, revision of HR.
• Decreased hiring timeframe of new hires by refining and mapping internal and external recruitment processes to a unified practice by all recruiters and hiring managers.
• Developed and tested Competency and Personality Profiles used during recruitment process.
• Produced ROI of $300K first year through implemented Emvolve call center performance metrics software including training, communication, HR integration, and post implementation support.

Greater Denver Area

• A $1MM education company imparting specialized defensive driving to individual and corporate clientele.Skills Operations and Training Manager
• Directed overall operation of skills-based driving clinics – managing 3 teams per clinic.
• Instructed over 750 clients using Adult Learning Theories (including V.A.K. model, N.L.P., and E.K.) and aided in the development of the training curriculum and corporate growth. Coached less-tenured managers and.
• Revamped and managed programs for clients having special conditions (ADD, Stroke, Cerebral Palsy, Traumatic Brain Injury, etc.) to improve psychomotor functioning and response time.
• Refined evaluation procedures and documentation, advising instructors on specific courses of action for each client.

Aurora, CO

• A center that provides psychological guidance to community members.
• Led 70 clients to resolve specific behavioral and relational issues.
• Administered D.I.S.C. behavioral assessment and utilized the Diagnostic & Statistical Manual III-R to determine best intervention strategy.

M.B.A., Management

M.A., Counseling

B.A., English / Literature

Activities and Societies: Rush Chair of Zeta Beta Tau, Resident Assistant (RA), President Resident Hall Association, Exec of DU.

Diploma

Activities and Societies: NHS, Varsity Swim Team, SADD, Yearbook Staff