Michaela Russo Email & Phone Number

Santa Barbara, California, United States

San Diego, California, United States

• Insurance Claims Specialist for GEICO Insurance for Region 4 which includes California, Arizona, Oregon, Washington, Idaho, and Utah vehicle accident claims.
• Managed an average of 20 calls per day and an average of 30 separate claims activities in order to promptly complete claims to closure.
• Actively took inbound calls from a variety of customers and helped file new claims, while simultaneously working on existing claims in order to close claims as efficiently as… Show more
• Actively took inbound calls from a variety of customers and helped file new claims, while simultaneously working on existing claims in order to close claims as efficiently as possible.
• Reviewed coverage issues within customer’s policies. Resolved and denied coverage and was able to communicate coverage decisions to customers in an understandable way.
• Worked with other team members and independently on setting liability for Non-fault and At-fault accident claims. Relayed the liability decision to customers in an empathetic and transparent way. Show less

San Diego, California

• Sales Representative for Shenandoah Cabinetry for 17 Lowe’s branches for San Diego County and Orange county territories.
• Average sales per month were $130,000; Average quarterly sales were $400,000; Average yearly sales were $1,600,000.
• Facilitated Lowe’s designers with customer concerns and possible product damages, influenced new designs for designers to input to customers.
• Informed Designers of the features and benefits of Shenandoah Cabinetry compared to competitor… Show more
• Informed Designers of the features and benefits of Shenandoah Cabinetry compared to competitor cabinetry lines.
• Extensive product knowledge as well as customer service and business knowledge. Show less

Winchester, Virginia

Tucson, Arizona Area

• Functioned as a Sales Associate, involved in selling Prepaid and Unlimited Wax Passes to guests and greeted and checked in clients for their reservations.
• Advised customers on products recommended by Wax Associates in order to gain product knowledge and supported product sales.
• Average sales per month were $7,000; Average quarterly sales were $21,000; Average yearly sales were $84,000.
• Average sales during promotion season were greater than $10,000 per month.

Cave Creek, Arizona

Worked as an Assembly Worker that consists of operating a CNC milling machine, powder coating spray booth and oven, drill and press machine. I used lean processes to reduce waste, time, and manage costs to produce quality products for end users. I was able to work independently to solve problems, manage time, and constantly looking for ways to improve.

Bachelor Of Science - Bs, Psychology

Activities and Societies: Minor in Nutrition Collegian Lifetime Member of Alpha Chi Omega Sorority Involved in Philanthropy that helps.

Education record