Michaela Myer Email & Phone Number

• Drove digital transformation initiatives, enhanced efficiency, and enabled new business capabilities through technology. Served as an IT team expert on functional processes and business architecture.
• Governed project ideation and initiation, using assessment and portfolio prioritization techniques to define strategic roadmaps and deliver core capabilities.
• Managed projects with agile and waterfall methodologies, ensuring successful execution through resource coordination, funding, and cross-functional collaboration.
• Led process mapping, process improvement, and business backlog reviews; collaborating with stakeholders to prioritize and design functional requirements and technical solutions.
• Acted as Product Owner and Business Relationship Manager, aligning solutions with business objectives and driving outcomes.
• Evaluated and recommended emerging trends, best practices, and tools in the software industry to optimize business operations.

Overland Park, Kansas, United States

• Identified and outlined business platforms to meet Lithium business unit needs.
• Developed and maintained process maps and training documents for business platforms.
• Conducted business solutions analysis and supported application development.
• Liaised with leadership, operations, and technical teams to define solutions.
• Created business KPI dashboards using multiple analytical tools.
• Consulted on procurement strategy within Coupa, driving site adoption and improvements. By doing so, reduced past due invoices from 55% to 2% across all sites.

Overland Park, Kansas, United States

• Managed daily operations including staffing, training, scheduling, and reward/recognition programs.
• Acted as primary liaison for Compass Minerals, aligning sales policies and service expectations across departments to meet customer needs.
• Supported NPS surveys and presented results cross-functionally.
• Developed metrics, dashboards, KPIs, and ad hoc reports using Power BI and SQL.
• Led Quality Assurance program ensuring clear communication standards for Customer Experience Specialists.
• Applied analytical skills to interpret data and enhance efficiencies for the Customer Experience team.

Overland Park, Kansas

• Spearheaded the design, development, and implementation of reports, dashboards, and interactive visualizations to support strategic business decisions.
• Created an agent leaderboard to analyze key performance indicators and provide actionable insights for the sales team.
• Implemented Power BI reporting across the organization, enabling real-time data access and insights for agents.
• Consolidated multiple reporting tools into a unified dashboard, enhancing data retrieval efficiency and enabling prompt adjustments by agents.
• Conducted weekly stakeholder meetings to oversee large projects and prioritize initiatives effectively.
• Ensured data accuracy through rigorous quality checks on the data warehouse, contributing to improved data integrity.

Overland Park, Kansas

• Identified and analyzed key performance metrics and generated sound reporting for various departments to make well-informed business decisions.
• Utilized tools including SiSense, UiPath, and Power BI to build and automate standardized reporting.
• Collaborated with stakeholders to understand business needs, define reporting, and prioritize requests.
• Suggested improvements or changes to existing process to drive efficiency.
• Liaison between database administration team and business teams to obtain crucial data points.
• Utilized SQL to query the data warehouse and pull large amounts of data into Power BI in a timely and accurate manner.

Overland Park, Kansas

• Managed comprehensive reporting obligations to the Defense Logistics Agency.
• Calculated quarterly rebates owed to the Defense Logistics Agency.
• Implemented multiple process improvements, including automated reporting using Katalon.
• Spearheaded the introduction of Power BI across the organization to streamline and standardize reporting processes.
• Conducted rigorous analysis of financial and operational reports to identify errors and opportunities for cost savings.
• Participated in scrum design sprints, QA testing, and full implementation phases to ensure alignment with business requirements and goals.

Olathe, Kansas

• Directed, managed, and delivered team projects and system updates.
• Identified and implemented process enhancements to optimize operational efficiency.
• Collaborated with IT to resolve system issues and deploy updates effectively.
• Maintained and evaluated internal controls for Accounts Payable processes.
• Managed all Accounts Payable escalations and resolutions.

Olathe, Kansas

• Conducted thorough reviews of policy coverage and language.
• Assessed and determined policy coverage and liability outcomes.
• Processed payments for approved claims and covered losses.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Applied Science - Basc, Accounting

Associate'S Degree, Accounting