Michaela Myer Email & Phone Number

• Drove digital transformation initiatives, enhanced efficiency, and enabled new business capabilities through technology. Served as an IT team expert on functional processes and business architecture.• Governed project ideation and initiation, using assessment and portfolio prioritization techniques to define strategic roadmaps and deliver core capabilities.• Managed projects with agile and waterfall methodologies, ensuring successful execution through resource coordination, funding, and cross-functional collaboration.• Led process mapping, process improvement, and business backlog reviews; collaborating with stakeholders to prioritize and design functional requirements and technical solutions.• Acted as Product Owner and Business Relationship Manager, aligning solutions with business objectives and driving outcomes.• Evaluated and recommended emerging trends, best practices, and tools in the software industry to optimize business operations.

Overland Park, Kansas, United States

• Identified and outlined business platforms to meet Lithium business unit needs.• Developed and maintained process maps and training documents for business platforms.• Conducted business solutions analysis and supported application development.• Liaised with leadership, operations, and technical teams to define solutions.• Created business KPI dashboards using multiple analytical tools.• Consulted on procurement strategy within Coupa, driving site adoption and improvements. By doing so, reduced past due invoices from 55% to 2% across all sites. • Trained end users on JDE Oracle, Power BI, and Coupa platforms.• Resolved end-user issues promptly and effectively.

Overland Park, Kansas, United States

• Managed daily operations including staffing, training, scheduling, and reward/recognition programs.• Acted as primary liaison for Compass Minerals, aligning sales policies and service expectations across departments to meet customer needs.• Supported NPS surveys and presented results cross-functionally.• Developed metrics, dashboards, KPIs, and ad hoc reports using Power BI and SQL.• Led Quality Assurance program ensuring clear communication standards for Customer Experience Specialists.• Applied analytical skills to interpret data and enhance efficiencies for the Customer Experience team.• Supported leadership with workforce management applications to optimize scheduling and labor across segments.• Drove system enhancements in JDE Oracle, Salesforce, Cisco, and others to streamline processes.• Designed and utilized a knowledge base to enhance self-service through the web portal.• Led cross-functional projects and initiatives with a focus on process improvement and system utilization.• Implemented methods to improve operational efficiency and service quality for internal and external customers.• Established standardized work procedures and processes aligned with company standards and strategic directives.

Overland Park, Kansas

• Spearheaded the design, development, and implementation of reports, dashboards, and interactive visualizations to support strategic business decisions.• Created an agent leaderboard to analyze key performance indicators and provide actionable insights for the sales team.• Implemented Power BI reporting across the organization, enabling real-time data access and insights for agents.• Consolidated multiple reporting tools into a unified dashboard, enhancing data retrieval efficiency and enabling prompt adjustments by agents.• Conducted weekly stakeholder meetings to oversee large projects and prioritize initiatives effectively.• Ensured data accuracy through rigorous quality checks on the data warehouse, contributing to improved data integrity.• Leveraged SQL to extract and integrate large datasets into Power BI, ensuring timely and precise data analysis.

Overland Park, Kansas

• Identified and analyzed key performance metrics and generated sound reporting for various departments to make well-informed business decisions.• Utilized tools including SiSense, UiPath, and Power BI to build and automate standardized reporting.• Collaborated with stakeholders to understand business needs, define reporting, and prioritize requests.• Suggested improvements or changes to existing process to drive efficiency.• Liaison between database administration team and business teams to obtain crucial data points.• Utilized SQL to query the data warehouse and pull large amounts of data into Power BI in a timely and accurate manner.• Responsible for managing projects and leading other team members on the project, building peer/team skills, and training as needed.• Discovered, implemented, and trained organization on improvements to our Salesforce system.

Overland Park, Kansas

• Managed comprehensive reporting obligations to the Defense Logistics Agency.• Calculated quarterly rebates owed to the Defense Logistics Agency.• Implemented multiple process improvements, including automated reporting using Katalon.• Spearheaded the introduction of Power BI across the organization to streamline and standardize reporting processes.• Conducted rigorous analysis of financial and operational reports to identify errors and opportunities for cost savings.• Participated in scrum design sprints, QA testing, and full implementation phases to ensure alignment with business requirements and goals.

Olathe, Kansas

• Directed, managed, and delivered team projects and system updates.• Identified and implemented process enhancements to optimize operational efficiency.• Collaborated with IT to resolve system issues and deploy updates effectively.• Maintained and evaluated internal controls for Accounts Payable processes.• Managed all Accounts Payable escalations and resolutions.

Olathe, Kansas

• Conducted thorough reviews of policy coverage and language.• Assessed and determined policy coverage and liability outcomes.• Processed payments for approved claims and covered losses.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Applied Science - Basc, Accounting

Associate'S Degree, Accounting