Michael A. Email & Phone Number

Plainfield, IL, US

Goodyear, Arizona, United States

• Ensured 30+ associates have the proper tools to succeed in their roles.
• Staffed 30+ associates according to business needs to accommodate work for the shift.
• Delivered 3 positive and negative feedbacks a day to associates to acknowledge exceptional performance or ways to improve their performance.
• Maintained a safe working environment for 30+ associated by fixing or contacting the proper people to fix issues.
• Engaged with 5+ associates a day to find out more about them and celebrate milestones.
• Helped associates resolve HR issues before having HR engage farther.

Coppell, TX

• Delivered 5+ daily coaching’s and feedbacks to the associates to improve their rate while maintaining quality in the department.
• Managed 30+ associate functions and changed them in order to meet shipping needs.
• Maintained contact with operations managers, managers, and other processes assistants in order to make sure packages had the proper items to ship out.
• Monitored the floor to make sure 30+ associates had tools to complete their work if not contacted to other departments to ensure that they were supplied.
• Proceeded to step in and help out when workforce was low.
• Removed or contacted someone to remove barriers that associates were experiencing.

Coppell, TX

• Reinstated 50+ robots daily that went down due to items on the floor, faulty path stickers, and mechanical issues
• Retrieved 15+ items daily that had fallen on the robotics floor.
• Contacted robotics techs about robots that were not able to be reinstated and robotic path stickers that needed to be replaced.
• Re-inducted 15+ items daily back into inventory that had fallen off the shelving units.
• Safely brought 2+ cleaning contractors a week out onto the robotics floor for floor cleaning.

Coppell, TX

• Provided operational oversight on behalf of four fulfillment centers that ship up to 1 million units.
• Identified and resolved an average of 20 issues daily related to system defects.
• Provided consulting to 6+ Amazon Robotics fulfillment centers daily to optimize system performance.
• Researched system errors to root cause and find permanent resolutions.
• Maintained the highest safety standards on 16 robotics floors.

Coppell, TX

• Promoted to Full Time in 04/2015, three months after starting as a seasonal associate.
• Diversified skillsets in packing multiple items and packing singles within the department.
• Stationed in picking department in 06/2015 due to excelling performance.
• Attained Leadership Ambassador in 08/2015
• Maintained Leadership Ambassador through holiday season 2015 with minimal defects from new hires for 4 weeks straight.
• Trained in Transshipment 01/2016, includes picking into different containers, palletizing 25+ items per container, and loading 32 pallets per truck for each of the 5+ process paths.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Certification, Full Stack Network Associate

Full Stack Network Associate

Bachelor Of Science - Bs, Digital Entertainment And Game Design