Delivering End User Technology Upgrades to 4000 users in the Great West Life Group across Ireland, UK and Germany (Including the Irish Life, Canada Life, Cornmarket companies).

Working closely with Bank of Ireland 3rd party vendors to delivery multiple company wide infrastructure programs. The role includes providing a single point with clear messaging to senior business and technical management. Working with vendors to develop clear workstreams and programmes of activity effectively track and meet project deliverables.

Co-ordinating the management of initiatives, pipeline activity and projects with senior management. Leading team of Project Managers and Business Analysts to improve the project quality, while raising the profile of the team. The role includes providing visible leadership to senior management with clear roles and responsibilities of team. Developing simple, commonly understood milestones to track programme activity. Managing project finances including vendors management, capitalisation of projects costs and procurement reviews.

- Solution Management: Development of proposals through internal gate review to senior management before presentation and submission to clients.- Event Management: Resolving and managing project issues. Providing route cause analysis reports with impact analysis and lessons learnt.- Resource Management: Planning and managing internal and 3rd party project resource. - Financial Management: Preparing budgets, Managing financial plans and financial reports.- Project Management Office: Establishing and Managing PMO including setting up - Project Control Books, managing RAID logs, Contact Lists, Project Status Reports and Meeting documentation, managed program level finances from work various work streams. - Project Planning: Developing and maintaining project schedules.

Technical lead for the implementation of large telephony, contact centre upgrades and migrations.Role involving assigning and tracking of technical deliverables; Providing detailed reports and project status to management; Supporting bid management with technical presentations and designs; Managing and assigning technical activities.

Supporting pre-sales engagements on proposals. Assisting in the closure of sales opportunities through the demonstration of technical capability and trusted advisor relationship.Leading new customer installations; including full technical design and support documentation and post implementation customer technical training. Participating in product trials and seminars for technological advancement

Technical lead for large existing enterprise customers. Supporting BT Account teams in customer bids and pre-sales presentations and design.

Leading and owning the in implementing large IP telephony solutions. The role includes leading technical support for large complex call centre deployments using Cisco Contact Centre Enterprise & Cisco Customer Voice Portal; Cisco Unified CallManager, Cisco Unity Voicemail and integrating with Nice and Witness Call Recording Systems.

Designing, supporting and providing consultancy on a variety of IP Voice solutions to meet customer’s business needs. Role includes Integrating of TDM Voice and IP Telephony networks using Q.SIG, Q931, DPNSS, MGCP and H.323.London based, working on site with customers in New York, Mexico, Tokyo.

Providing technical pre-sales support to enterprise customers.Working in the Voice Technologies Group assisting partners in development of applications to be certified in the Cisco Telephony Partner Program.