Michael Angelo M. Bacat

Michael Angelo M. Bacat Email and Phone Number

Customer Service | Leadership | Quality and Assurance | Data Entry | Email and Phone Support @ TalentPop
Michael Angelo M. Bacat's Location
General Trias, Calabarzon, Philippines, Philippines
About Michael Angelo M. Bacat

Michael Angelo M. Bacat or MICO. Worked as a production operator at a Japanese Firm ( House Technology Industries ). Located in EPZA, Cavite. Stayed for 2 years, and his main role as a production operator is to inspect and make sure that all the products must finish on the schedule given by his superiors. He is also in charge of conducting process knowledge to all newly hired operators, he is also in charge of doing OT Forms and Reports. After 2 years in service, he decided to apply for a new position that can give him more challenging roles.Hired by Keylargo Car Accessories one of the suppliers of car accessories. He was hired as a sales promoter assigned at ACE EXPRESS inside the SM Store located at SM City Rosario and Bacoor. His main role is to promote and sell car products such as seat covers, car covers, etc. As a sales promoter, he is also in charge of sales and monthly inventory. He also must reach the sales plan given by his office, and promote promotions and sales events.Formerly work in VXI GLOBAL HOLDINGS located on the 11th-floor of Five Ecom Building, MOA, Pasay City. As a SUBJECT MATTER EXPERT and handling OJT/NESTING. It is his duty and responsibility to provide real-time support and take "sup calls" if necessary. It is also part of his job to send the End of Shift Report to his immediate supervisor/manager.Works with Iqor Dasmariñas as an Account Specialist and one of the Teams of Experts. Handles individual account for telco, assists and answers call.After 4 years in the TELCO account, decided to venture into a new environment which is why he joined UHG by Alorica ABB. Also, he tried to work as a Freelancer at Cubert.co [FitTrack Canada].Currently working as a Virtual Assistant/QA Specialist in TalentPop which is a company based in the United States of America. And got promoted as a Quality Leader.

Michael Angelo M. Bacat's Current Company Details
TalentPop

Talentpop

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Customer Service | Leadership | Quality and Assurance | Data Entry | Email and Phone Support
Michael Angelo M. Bacat Work Experience Details
  • Talentpop
    Quality Assurance Leader
    Talentpop Mar 2023 - Present
    Costa Mesa, California, United States
    Responsibilities:* Identify clients that are in most demand in measuring and monitoring their quality.* Reviewing tickets (Phone, Blended, Emails, and chats) - Touch base with the TLs to understand the client’s KPIs. - Spending time understanding the opportunities of the agents based on the previous coaching. - Initiate calibration sessions with the team members on a bi-weekly basis. - Work with trainers and Team Leads to ensure that our coaching opportunities are… Show more Responsibilities:* Identify clients that are in most demand in measuring and monitoring their quality.* Reviewing tickets (Phone, Blended, Emails, and chats) - Touch base with the TLs to understand the client’s KPIs. - Spending time understanding the opportunities of the agents based on the previous coaching. - Initiate calibration sessions with the team members on a bi-weekly basis. - Work with trainers and Team Leads to ensure that our coaching opportunities are properly shared with the agents. - Identify the different coaching opportunity types.* Oversight of the maintenance of the quality of work of our QA Specialist and our Wiki file.* Support the QA Specialist/Team Leads in doing shadowing sessions (tracking) and determine the behavior behind the opportunities.* Deliver feedback/reporting results on QA Performance to both client and Team Leader.* Identify trends across different agents/teams that we need to coach on and identify process improvements/additional training on which we can collaborate across different teams.* Based on QA Coaching Opportunities, collaborate with Trainers to coach agents on areas of opportunity. Show less
  • Talentpop
    Virtual Assistant
    Talentpop Jun 2021 - Present
    Los Angeles, California
    Directly reports to client regarding customer’s sales inquiry, complaints. Manages email, social media and other forms of communication.
  • Talentpop
    Quality Assurance Specialist
    Talentpop Sep 2022 - Present
    Costa Mesa, California, United States
    Responsibilities:* Identify clients that are in most demand in measuring and monitoring their quality.* Reviewing tickets (Phone, Blended, Emails, and chats) - Touch base with the TLs to understand the client’s KPIs. - Spending time understanding the opportunities of the agents based on the previous coaching. - Initiate calibration sessions with the team members on a bi-weekly basis. - Work with trainers and Team Leads to ensure that our coaching opportunities are… Show more Responsibilities:* Identify clients that are in most demand in measuring and monitoring their quality.* Reviewing tickets (Phone, Blended, Emails, and chats) - Touch base with the TLs to understand the client’s KPIs. - Spending time understanding the opportunities of the agents based on the previous coaching. - Initiate calibration sessions with the team members on a bi-weekly basis. - Work with trainers and Team Leads to ensure that our coaching opportunities are properly shared with the agents. - Identify the different coaching opportunity types.* Oversight of the maintenance of the quality of work of our agents and our Wiki file.* Support the Team Leads in doing shadowing sessions (tracking) and determine the behavior behind the opportunities.* Deliver feedback/reporting results on QA Performance to both agent and Team Leader.* Identify trends across different agents/teams that we need to coach on and identify process improvements/additional training on which we can collaborate across different teams.* Based on QA Coaching Opportunities, collaborate with Trainers to coach agents on areas of opportunity. Show less
  • Fittrack
    Email Support
    Fittrack Dec 2020 - Mar 2021
    Ontario, Canada
    As a Customer Rockstar Support, I must answer email inquiries about the customer's order, returns, replacement, retention, and even help them track their parcel.
  • Unitedhealth Group- Alorica Abb
    Customer Care Advocate
    Unitedhealth Group- Alorica Abb Aug 2020 - Jan 2021
    3Ecom Building Moa, Pasay City
    As a Customer Care Advocate for a healthcare account, I must provide excellent satisfaction to our members when they call in and inquire about their accounts or claims. Since we are handling 65 years old and above members it is very important to show compassion in what we do or on how we communicate with them.
  • Iqor
    Senior Account Expert
    Iqor Jun 2018 - Aug 2020
    Dasmarañas
    As an Account Expert is my role to answer phone inquiries about customer's billing, sales, cancellation, and payment inquiry. I also need to make sure that at the end of the conversation customers are satisfied with the resolution.
  • Vxi Global Solutions, Llc
    Subject Matter Expert
    Vxi Global Solutions, Llc Jul 2016 - Dec 2017
    Philippines
    As a “subject matter expert,” it is not only that you know the right process and it is not only that you know how to resolve the concerns of every caller. It is very important that you deliver real time support to your designated team. Share your knowledge for them to be able to know as well the right pitch of delivering bad news to customers.
  • Ace Hardware Corporation
    Sales Associate
    Ace Hardware Corporation Nov 2014 - Jun 2015
    Sm City Rosario
    As a Sales Promodizer I am incharge of promoting and selling product that is assigned for me. I am also incharge of conducting sales and monthly inventory. It is also my duty to hit the target plan given by the office.
  • House Technology Industries Pte., Ltd.
    Production Operator
    House Technology Industries Pte., Ltd. May 2012 - Nov 2014
    Epza, Rosario, Cavite
    Hti pte., ltd,. Is a manufacturer of modern house technology for japanesse people. As a Production Operator I am incharge of attaching 'waku frame' to the window. I am also incharge on making reports for damage material and for repair and request forms for tools needed. I am also incharge of conducting process knowledge if my superiors are not available.

Michael Angelo M. Bacat Education Details

  • Palawan State University
    Palawan State University
    Tourism
  • Pedro E Diaz High School
    Pedro E Diaz High School
    Secondary
  • Misamis Occidental National High School
    Misamis Occidental National High School
    Secondary
  • Layawan Elementary School
    Layawan Elementary School
    Primary

Frequently Asked Questions about Michael Angelo M. Bacat

What company does Michael Angelo M. Bacat work for?

Michael Angelo M. Bacat works for Talentpop

What is Michael Angelo M. Bacat's role at the current company?

Michael Angelo M. Bacat's current role is Customer Service | Leadership | Quality and Assurance | Data Entry | Email and Phone Support.

What schools did Michael Angelo M. Bacat attend?

Michael Angelo M. Bacat attended Palawan State University, Pedro E Diaz High School, Misamis Occidental National High School, Layawan Elementary School.

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