Michael Angelo M. Bacat Email & Phone Number

Costa Mesa, California, United States

Responsibilities:* Identify clients that are in most demand in measuring and monitoring their quality.* Reviewing tickets (Phone, Blended, Emails, and chats) - Touch base with the TLs to understand the client’s KPIs. - Spending time understanding the opportunities of the agents based on the previous coaching. - Initiate calibration sessions with the team members on a bi-weekly basis. - Work with trainers and Team Leads to ensure that our coaching opportunities are… Show more Responsibilities:* Identify clients that are in most demand in measuring and monitoring their quality.* Reviewing tickets (Phone, Blended, Emails, and chats) - Touch base with the TLs to understand the client’s KPIs. - Spending time understanding the opportunities of the agents based on the previous coaching. - Initiate calibration sessions with the team members on a bi-weekly basis. - Work with trainers and Team Leads to ensure that our coaching opportunities are properly shared with the agents. - Identify the different coaching opportunity types.* Oversight of the maintenance of the quality of work of our QA Specialist and our Wiki file.* Support the QA Specialist/Team Leads in doing shadowing sessions (tracking) and determine the behavior behind the opportunities.* Deliver feedback/reporting results on QA Performance to both client and Team Leader.* Identify trends across different agents/teams that we need to coach on and identify process improvements/additional training on which we can collaborate across different teams.* Based on QA Coaching Opportunities, collaborate with Trainers to coach agents on areas of opportunity. Show less

Los Angeles, California

Directly reports to client regarding customer’s sales inquiry, complaints. Manages email, social media and other forms of communication.

Costa Mesa, California, United States

Responsibilities:* Identify clients that are in most demand in measuring and monitoring their quality.* Reviewing tickets (Phone, Blended, Emails, and chats) - Touch base with the TLs to understand the client’s KPIs. - Spending time understanding the opportunities of the agents based on the previous coaching. - Initiate calibration sessions with the team members on a bi-weekly basis. - Work with trainers and Team Leads to ensure that our coaching opportunities are… Show more Responsibilities:* Identify clients that are in most demand in measuring and monitoring their quality.* Reviewing tickets (Phone, Blended, Emails, and chats) - Touch base with the TLs to understand the client’s KPIs. - Spending time understanding the opportunities of the agents based on the previous coaching. - Initiate calibration sessions with the team members on a bi-weekly basis. - Work with trainers and Team Leads to ensure that our coaching opportunities are properly shared with the agents. - Identify the different coaching opportunity types.* Oversight of the maintenance of the quality of work of our agents and our Wiki file.* Support the Team Leads in doing shadowing sessions (tracking) and determine the behavior behind the opportunities.* Deliver feedback/reporting results on QA Performance to both agent and Team Leader.* Identify trends across different agents/teams that we need to coach on and identify process improvements/additional training on which we can collaborate across different teams.* Based on QA Coaching Opportunities, collaborate with Trainers to coach agents on areas of opportunity. Show less

Ontario, Canada

As a Customer Rockstar Support, I must answer email inquiries about the customer's order, returns, replacement, retention, and even help them track their parcel.

3Ecom Building Moa, Pasay City

As a Customer Care Advocate for a healthcare account, I must provide excellent satisfaction to our members when they call in and inquire about their accounts or claims. Since we are handling 65 years old and above members it is very important to show compassion in what we do or on how we communicate with them.

Dasmarañas

As an Account Expert is my role to answer phone inquiries about customer's billing, sales, cancellation, and payment inquiry. I also need to make sure that at the end of the conversation customers are satisfied with the resolution.

Philippines

As a “subject matter expert,” it is not only that you know the right process and it is not only that you know how to resolve the concerns of every caller. It is very important that you deliver real time support to your designated team. Share your knowledge for them to be able to know as well the right pitch of delivering bad news to customers.

Sm City Rosario

As a Sales Promodizer I am incharge of promoting and selling product that is assigned for me. I am also incharge of conducting sales and monthly inventory. It is also my duty to hit the target plan given by the office.

Epza, Rosario, Cavite

Hti pte., ltd,. Is a manufacturer of modern house technology for japanesse people. As a Production Operator I am incharge of attaching 'waku frame' to the window. I am also incharge on making reports for damage material and for repair and request forms for tools needed. I am also incharge of conducting process knowledge if my superiors are not available.

Bachelor Of Science In Tourism, Tourism

Secondary

Activities and Societies: Class President for English Dept. Class Vice President for Filipino Dept. Representative for Science Class.

Secondary

Activities and Societies: Member of YAGA 'Youth and God Association' GLEE Club member Member of Youth and God Association. Class.

Primary