Improving efficiency and data quality. Implementing a business intelligence platform to make better decisions.

Oversaw Information Technology, Project Management and Data Management / Reporting. Chaired the Technology Committee. Participated on Compliance, Disaster Recovery, and Management Risk Committees. Measured business unit satisfaction with key technologies to better allocate resources in alignment with the bank’s overall strategic priorities.• Led IT transformation initiative, combining infrastructure from North Middlesex SB and Marlborough SB, evaluating technologies and processes for alignment with industry best practices. • Developed list of key technologies and worked with business units creating Technology Champions, users who participate in groups and foster and share best practices for key technologies.• Established Project Management Office, providing leadership and guidance for implementing key initiatives.

Led Finance, Deposit Operations, Loan Operations and IT. Served as chief financial officer, leading ALCO and IT Steering and participating on Compliance, Disaster Recovery and Management Loan Committees. • Attended Board of Trustees meetings, presenting financial reports, policy updates and strategic issues, ensuring performance was aligned with budgetary and strategic objectives. • Provided hands-on leadership in budgeting, asset / liability / liquidity management, and investment management, exploring new opportunities and meeting strategic goals and regulatory requirements. • Offered direction and support to deposit operations, loan operations and electronic banking activities in alignment with regulations and customer service standards.• Led IT activities, evaluating technologies and processes, supporting industry best practices. • Participated in Bank Secrecy Act (BSA) / Anti-Money Laundering (AML) activities, including transaction monitoring and suspicious activity case reviews, assuring compliance with growing regulatory expectations. • Represented Senior Management on the bank’s Lean Steering Committee which focused on process improvement and enhancing the customer experience. (Streamlined wire transfer process increasing efficiency. Created customer templates for recurring wires, reducing customer inconvenience. Eliminated duplication in the branch balancing process, cutting average balancing time by 30%.)

Managed Deposit Operations, Branch Operations and the IT function. Participated on Compliance, Internal ALCO and Marketing Committees. Present monthly reports to the Board of Directors. Served as Facilities Manager, Bank Security Officer, and Information Security Officer. Participated in Bank Secrecy Act activities, including transaction monitoring and Suspicious Activity case reviews. • Directed IT activities including the relationship with Fiserv, our core data processing provider resulting in improved utilization of key technologies. • Supported daily Operations activities, including Wire Transfers, ACH Processing and Merchant Capture, including direct hands-on customer support ensuring we met expectations.• Collaborated with Branch Service Manager in establishing branch goals, staffing and training decisions, aligning branch activities with strategic objectives while meeting customer expectations. • Maintained a leadership role in evaluation and implementation of potential new products and services. (Launched ACH Origination and Merchant Capture products, meeting business customer demand. Installed ATM with deposit taking functionality, improving access for non-business customers.)

Fostered client relationships with 36 Community Banks and 20 Credit Unions, primarily across the Northeast.• Evaluated performance of client REWARD Checking programs, meeting with clients to incorporate strategic goals and make recommendations to optimize program performance related to overall client benchmarks. • Conducted client consulting visits, including branch Mystery Shops, maintaining relationships and providing hands-on support.

Directed all activities of Deposit Operations, Retail Banking, Information Technology, Human Resources, and Marketing functions. • Led North Country’s response to the 2008 financial crisis with letter campaign and appearances on local television newscasts, stressing health and financial stability. • Implemented strategies, enhancing non-interest income (particularly overdraft income and debit card interchange) due to tightening margins. • Managed design and construction of 6K square foot Operations Center and Remote Drive-up facility, participating in design and management of renovations to all branch locations. • Opened a part-time branch in the Student Center on the campus of St. Lawrence University, managing the project from planning to opening, coordinating construction activities with the university’s architect and general contractor. • Designed and implemented a custom debit card for campus mini-branch as part of a strategy to increase debit card revenue and retain student checking accounts after graduation. • Empowered employee-led Customer Service Committee, establishing standards for customer service, instituting a reverse evaluation that improved leadership skills in the Retail Banking, Operations and IT areas.

Chief Financial Officer, managing Accounting, Finance, IT, Human Resources and Branch Operations.