Lead IMB's project managers and business analysts in the delivery of IMB's strategic projects and initiatives.Collaborate with the executive and senior management teams to prioritise and manage IMB's project portfolio to support the execution of IMB's strategy.Evolve delivery execution frameworks with a focus on continuous value delivery, customer benefit and risk management.Develop and evolve IMB's Business Continuity policy, frameworks, processes and capabilities in line with regulatory requirements, best practice and risk management frameworks.Key Achievements:- Led a team of Project Managers and Business Analysts to deliver IMB's capital investment portfolio- Oversaw of the delivery of IMB’s second merger with a credit union in 3 years resulting in combined operations, products and services and delivering significant benefit to our new customers. Provide coaching and mentoring to the Program Manager for the merger.- Designed and implemented a dedicated program of work in support of the digital transformation of customer-facing channels- Coordinated the COVID-19 operational response and recovery efforts and facilitated the Executive crisis process and response. This resulted in no disruption to products and services, met expected regulatory requirements and transitioned over 200 office-based staff to working from home to support over 600 staff and more than 200,000 customers- Evolved IMB’s project delivery framework to incorporate “best-fit” approaches to delivery (waterfall and agile methods) to be customer-led while enhancing the management of risk in projects- Significantly enhanced IMB’s Crisis Management and Business Continuity strategy and framework as well as improving the execution capability of the response teams through ongoing development- Successfully oversaw IMB’s crisis response to the 2019/2020 south coast bushfires

Lead IMB's project managers and business analysts in the delivery of IMB's strategic projects and initiatives.Collaborate with the executive and senior management teams to prioritise and manage IMB's project portfolio to support the execution of IMB's strategy.Champion a culture and develop a program of continuous improvement across IMB's divisions.Lead the PMO team to deliver strategic and operational projects in line with the Bank’s needs. Maintain and, where required, facilitate the execution of IMB’s Business Continuity Framework.Key Achievements:- Oversight of delivery to refresh key customer-facing digital channels including customer onboarding and origination as well online and mobile transaction services. This resulted in a 10-minute customer on-boarding process inclusive of identification, money laundering and fraud checks as well as product and transactional service provisioning- Oversight of the delivery of IMB’s real-time payments service (New Payments Platform) resulting in IMB being one of the first Australian Banks to offer the service- Oversight of the delivery of IMB’s mobile payments services across Apple Pay, Google Pay, Garmin, Samsung and Fitbit resulting in IMB being one of the first Banks in Australia to offer all mobile payment services to customers

Lead the program of work to deliver the integration of the first industry merger supporting IMB’s inorganic growth strategy. Lead a team across technology, communications and change management, banking subject matter experts and ensure cultural, process and regulatory alignment. Realise operational benefits in line with planned strategic outcomes.Key Achievements:- 9,000 new customers moved to IMB delivering improved physical and digital services, broader range of products and reduced lending rates and other benefits to the customer base- Deliver a merged entity under a single product and service offering while integrating processes, systems and people resulting in a single entity of 48 physical branches, 190,000 customers, 547 employees and $5.4 billion in assets- Seamless onboarding of staff into IMB’s organisation with no forced redundancies- The first merger for IMB proving our capability in the market as a stable financial institution with competency in improving customer outcomes as a result of merger activity. Increasing our attractiveness as a merger partner (has since resulted in a second merger occurring in 2020)

Oversee and lead the design and architecture of system solutions for key business initiatives directly resulting in increased revenue. Responsible for the development and implementation of a Solution Architecture Framework to ensure fully considered end to end technology solutions are provided.Liaise with business stakeholders to understand existing business process and technology pain points and provide consulting in use of technology to overcome these issues. A strong communicator and team player, I have recently played a key role in: * Providing insight into technologies available to underpin omni-channel customer experiences * Lead and architect refresh of IMB's mobile application and architect system side of online personal loan application systems resulting in direct revenue growth and increased customer retention * Delivery of solution architecture for both compliance and strategic initiatives * Business unit process review initiatives culminating in the implementation of system modifications and improvements

All tasks performed as part of IMB Business Intelligence team.Performing data warehouse design and maintenance, Cognos reporting and analysis, ETL and data quality tasks as well as implementing reporting strategies key to supporting IMB business strategy.

Responsible for store in absence of Store ManagerCash management and securityStock ReplenishmentCustomer ServiceComplaint handlingStaff managementPerformance Management