Manage profit and loss statements of the Login.gov program.Align operations, acquisition modernization plan with business goals of the Login.gov portfolio.Establish acquisition strategy for Login.gov program.Lead $187M successful pitch to Technology Modernization Fund.Establish the product management discipline within the Login.gov organization.Own and define the strategy, vision and product roadmap for the Login.gov portfolio. Drive delivery of platform enhancements and enterprise modernization.Lead discussions with partner agencies as a key subject matter expert on Login.gov.Key results * Grew the number of service providers integrated with Login.gov from less than 20 to over 200 over the span of 2 years. * Increase the number of Login.gov accounts from 10 to 31 million over a span of 2 years. * 5X increase in gross margin year-over-year from 2020 to 2021. * Reduced identity proofing costs by 55% by moving Login.gov onto more favorable service provider contracts. * TMF proposal was accepted by the board more than doubling Login.gov’s operative budget.

* Manage operations of all product managers across agency engagements and platform development.* Grow team 30%.* Participate in 18F business development to land partnerships with government agencies.Foster a product management community across TTS. * Grow 18F product management outreach via publications and industry conference talks.

Define strategic roadmap of B2C and B2B health insurance e-commerce platform. Drive innovations focused on improved site usability and user experience leading to increased revenue.• Leverage web analytics and other BI to drive innovative marketplace solutions for clients and consumers.• Direct day-to-day operations of 6 Agile software development teams• Platform experienced over 125% year-over-year growth during the 2014 open enrollment period.

Define strategic enhancements to software product responsible for optimizing clients’ back-office business processes. Lead agile software teams to ensure timely delivery of said features.* Product won an Internet Telephony 2012 BSS/OSS Excellence Award for contribution to clients’ business process optimization and cost reduction initiatives.

Developed initial strategy for the re-launch of the Application Developer Program (ADP). Select and create business case for entry of the ADP into new verticals.* Identified opportunities and weaknesses of the current ADP through analysis and benchmarking of other industry programs. Findings were presented and new strategy approved by senior management.* Define customized integrated solutions and product requirements for strategic target verticals (utilities) through primary and secondary market research.* Strengthen the eco-system of our product portfolio via partnerships with 3rd party developers who provide complimentary applications to our current products.

Led global software development operations (across U.S., China, and Malaysia). Worked with product management to define and prioritize new product features. Led global inter-disciplinary team that resolved customer issues to maintain top-box customer satisfaction.* Increased market share by 10% through the definition and implementation of Capacity Plus. Rapid market acceptance resulted in ~160 system installations within the first year of launch.* Achieved 35% reduction in injected defects and early software delivery by institutionalizing Agile development processes across the global software organization.* 33% improvement on promised customer resolution rate of field issues.* Increased global productivity by resolving conflict between stateside and offshore design centers.

Owned development and program management of embedded software. Drove risk assessments and defined mitigation plans to ensure program commitments were met. Managed a team of 10 engineers.* Regained market share by launching the first digital 2-way radio platform in our market segment.* Continually reduced time to market of subsequent products through increased software re-use and fostering technical development of team resources.

Created software architecture designs for new products in the portfolio. Provided technical guidance to junior engineers. Designed, implemented, and tested software features as part of new product introductions. * Achieved 20% increase in perceived software quality by resolving ~30 defects, which amounted to closure of entire customer backlog (1500+ days).* Developed simulation model and automated test harness which resulted in 10X reduction in cycle time of test creation and execution while increasing test coverage.