Michaela O'Brien Email & Phone Number

Point Pleasant, New Jersey, United States

Handled all administrative duties in the Real Estate department for Spencer’s & Spirit.Managed Spencer's Supplemental Storage programMonitored the status of Spencer's lease agreements in collaboration with the Rent department to ensure timely execution and accurate tracking.Negotiated lease terms and agreements with landlords, ensuring favorable conditions and alignment with company objectives.Collaborated with internal departments, and landlords to foster productive relationships and enhance partnerships with store operations teams.Participated in the real estate committee, preparing packages, managing tenant allowances, and tracking store closures as needed.Lease plans Construction/Tenant Allowance package buildingSurvey trackingRenewal processManaged tracking and reporting for Spirit Halloween national accounts, ensuring accurate data collection and analysis to support strategic decision-making and optimize business performance.Executed additional duties as assigned to support the overall real estate objectives of the organization.

Managed all aspects of client accounts, focusing on the residential mortgage banking industry to ensure satisfaction and long-term partnerships.Served as the primary point of contact for clients and investors, addressing inquiries and providing tailored solutions related to post-closing trailing documents.Established and maintained strong relationships with title companies, attorneys, and settlement companies to facilitate seamless transactions and enhance service delivery.Collaborated with servicers, custodians, and investors to ensure complete and error-free files.

Scheduling CoordinatorQualified eligibility for solar incentives by analyzing preliminary data, ensuring customers received accurate and relevant information.Coordinated sales appointments between customers and energy consultants, optimizing schedules for efficiency and client satisfaction.ConfirmationFacilitated the confirmation process for solar consultation appointments, ensuring accurate scheduling and seamless communication between customers and energy consultants.Provided exceptional customer service by addressing concerns and fostering a positive customer experience throughout the confirmation process.Collaborated with cross-functional teams to streamline operations and improve efficiency in the confirmation workflow, contributing to overall project success.

Assisted in strategically maximizing store sales and achieving sales goals by monitoring progress against key targets and implementing effective sales strategies.Fostered a consumer-centric mindset, modeling selling behaviors through genuine interactions to enhance the customer experience.Provided direct feedback, coaching, and supervision to associates, ensuring a positive in-store experience and encouraging high performance.Cultivated a great consumer experience by leading by example and maintaining a solution-oriented mindset in a fast-paced environment.

United States

Supported the Store Manager in staffing, setup, merchandising, and teardown of a seasonal store, ensuring efficient operations and optimal presentation.Managed expense control, shrinkage, and inventory, contributing to overall operational effectiveness and profitability.Assisted in maximizing sales and profitability by establishing and maintaining exceptional guest services and developing a high-performing staff.

Associate Of Arts - Aa, Humanities With A Photography Option

Associate'S Degree, Political Science And Government