Michael Pattison Email & Phone Number

Denver, Co, Us

Boston, Massachusetts, Us

Broomfield, Co, Us

Broomfield, Co, Us

Denver, Colorado, Us

Worked with top-tier clients to improve their marketing programs and integration capabilities with SendGrid. Collaborated with sales managers to respond to RFPs, present to clients and prospects, and create SOWs. Implemented and analyzed KPIs such as billable hours, utilization, margin and client impact. Liaised with Product Management to develop, launch and assess service-package offerings. Increased annual professional services sales by 1000%. Achieved 123% of recurring annual sales goal by end of Q3 2017. Achieved 14x increase in annual professional services run rate. Directly managed 4 professional services teams: Client Solutions, Onboarding & Implementation, Deliverability Consulting, and Services Operations.

New York City, Ny, Us

Manage and support a growing international team of 30+ including 4 department directors. Prepare and present business reviews for clients regarding their social and user content strategies. Responsible for preparing and monitoring multi-million dollar budget. Support sales executives in pitch and proposal activities. Oversee all new client onboarding, customer support, project management, client development, partnership and technical integration. Developing KPIs to ensure customer satisfaction, retention and efficiency. Building new revenue streams.

Paris, Fr

Devised sales strategies with executive leadership team for entry into the US market. Nurtured relationships with top tier clients. Managed cross-functional teams including Sales, Account Strategy, Creative Services, Deliverability and Technical Implementation. Forecasted revenue, setting quarterly and annual goals. Headed efforts to further penetrate NA market through new client acquisition and trade show events. Built internal and client-facing processes for team operations. Led client lifecycle from prospect to launch to growth. Driving revenue.

Nashville, Tennessee, Us

Managed an entire portfolio of 350+ accounts. Worked with clients to implement, analyze and improve digital marketing strategies across channels including email, mobile and web. Created and presented webinars, business reviews and trainings for clients and internal parties. Grew account management and professional services personnel by 400%, improving client satisfaction and support resources to customer ratio from 50:1 to 10:1. Responsible for building and leading the creative, implementation and project management teams designed to support multichannel marketing efforts. Streamlined client onboarding by devising and documenting processes relating to the client lifecycle and division of roles/responsibilities, both internally and externally. Implemented new revenue models which increased existing billing and guaranteed growth associated with prospective billings.Implemented prospect scoping questionnaire and refined overall vetting process across sales, executive, finance and marketing teams. Worked with executive leadership to help shape company policy and plan the expansion of service offerings. Forecasted future customer needs and ran recruiting efforts to prepare support for identified needs within the client services team.

Costa Mesa, Ca, Us

Managed and mentored bi-coastal team of 20+ technical solution and client service specialists. Engaged clients and client account teams to ensure process and solutions exceed expectations. Participated in ongoing conversations to understand clients' strategy, KPIs and overall objectives. Managed new client integrations, custom project development, large database syncs and API integration for 300+ clients across all verticals. Coordinate recruiting efforts for the implementation team. Assisted with department budget request and management. Worked closely with executive team on forecasting client and internal needs.