Michael Perdomo Email & Phone Number

New York City Metropolitan Area

• Utilize ticketing platform ServiceNow to provide efficient troubleshooting support to users across 27 luxury Maisons and various boutiques in New York City, including renowned brands such as Cartier, Montblanc, and Van Cleef & Arpels, ensuring optimal operational functionality and client satisfaction • Image and profile DELL, HP, and MAC laptops via Microsoft SCCM/Intune to set up the onboarding process for new corporate employees• Troubleshoot diverse array of hardware including Canon and HP printers, Polycom systems in conference rooms, and desktop computers, minimizing downtime in critical business environments

• I provide direct support to an individual who is on the Autism Spectrum Disorder, such as providing assistance on assignments, helping out at the gym, and reminding to do chores.

New York, United States

• Accommodated students and faculty in Fordham’s Language Lab by offering support in programs such as Zoom and Blackboard and managing computer and printing services• Assembled Fordham’s new Learning and Innovation Technology Environment(LITE) by setting up Mac/Windows desktops, installing 3D printers, and setting up the machines with the necessary software• Trained four new student employees in the Language Lab on computer and printing procedures and acted as a source of guidance if they needed assistance • Installed new hardware and software in Fordham’s Language Lab and conducted cable management in classrooms

New York, United States

• Researched and discussed with a team about the process of genome editing, its pros and cons, and the political and ethical issues that surround it.

New York, United States

• Collaborated with a team that focused on providing service projects to the general public by removing invasive species, rehabilitating trails, and reconstructing steps and water bars in Pelham Bay Park.

Master Of Science - Ms, Cybersecurity, 3.695

Bachelor'S Degree, Computer Science

High School Diploma

Education record

Became one of the winning candidates of the Peter M. Flanigan Scholarship