I am a resourceful Customer Service Leader with proven success leading and evolving customer service and support organizations in highly complex environments and fast growing companies. I possess great communication skills, an adaptive leadership style, exceptional problem solving skills and I am recognized for accountability and ownership. My strengths include:• Leadership• Identifying, Hiring, Motivating, Mentoring and Maximizing Talent• Collaboration and Cross-functional Cooperation• Call Center Expertise & CRM • Customer Care / Customer Service Delivery - B2B and Consumers • Customer Satisfaction• Scaling and Resource Planning• Product Support• Process Improvement• Outsourcing / Offshoring• Regulated Environments and Compliance Processes• Calmness Under Pressure and Critical Situations / Crisis / Escalation ManagementI am always open to networking. Feel free to contact me at michaelaquinzy@hotmail.com.