Michael Rorie Email & Phone Number

Moro, Illinois, United States

East Alton, IL

Providing superior IT support for our employees. Technical Support LeadTier II Technical Support and Field SupportSpecialized Applications Deployment and SupportBarcode Scan Gun Management administrationCitrix Farm ManagementThin Client ManagementPrint Infrastructure ManagementSoftware Migration Project ManagementField Network Troubleshooting pre.

East Alton, Illinois

Technical Support LeadTier II Technical Support and Field SupportSpecialized Applications Deployment and SupportShockWatch Management AdminDigital Signage Deployment LeadBarcode Scan Gun Management administrationCitrix Farm ManagementThin Client ManagementPrint Infrastructure ManagementSoftware Migration Project ManagementField Network Troubleshooting pre.

Wood River IL

Under the direction of the Main Campus Children's Pastor I plan and coordinate the Children's Ministry program at our Wood River Campus. This includes planning lessons for Prek-6th, scheduling volunteers, planning outreach events, overseeing all Children's technical and media needs, and teaching Elementary Services. I also maintain our checkin / security.

Roxana, Illinois

Provide consulting services to home users and small to medium sized businesses. Services include Microsoft applications support, OS/PC support, IT training, SOHO networking, Virus threat removal, 2Nd Tier business support, server support and a lot more

East Alton IL

2nd Tier Helpdesk supportClient applications support Business Applications SupportDesk side supportWireless scan device supportMobile device management supportEnd user account provisioning Mainframe supportDatabase supportGeneral networking supportSever supportCitrix environment supportForklift management software installation and supportDigital signage.

East St. Louis Illinois

SQL ReportsExcel Cubes Query AnalysisProteanIT Support

East Alton - IL

End User SupportTier 2

Granite City IL

Provide local IT Support to Amsted Rail's Granite City IL Plant. Provide Remote IT Support to all of Amsted Rail's entities.Wrote and maintained SSRS reports for production systems.Wrote and maintained Crystal Reports for Helpdesk application.Maintained Granite City Terminal Server FarmProvided administration over ShockWatch Fork Truck management system

Bessemer Alabama

Administration of Bessemer segment of Amsted Rail network.Deployed Production System machines to foundry. Monitored Production SystemsSQL QuerysMaintained VLANS on switched networkMaintanied Bessemer segment of Active DirectoryWrote and maintained group policies

Provided Level 2 and 3 Support for company infrastructureProvided support and administration of Terminal Server FarmDeployed and Administered SCCM (System Center Configuration Manager) environment.Managed antivirus enterprise solution and response team.Managed and maintained SharePoint Farm environment. Provided patch management for the SharePoint.

Provided level 1/2 technical support for business customers.Assisted users in troubleshooting computer problems.Diagnosed application errors.Diagnosed network connectivity issues at customer sites.Performed frontline support of Microsoft Office as well as custom applications

Performed hardware and software support and installation. Participated in field installations, engineering and customer support. Worked with help desk assisting users with problems and solutions. Performed troubleshooting of computer systems and related equipment. Performed routine maintenance on all types of computer equipment and printers. Diagnosed.

• Coordinated site surveys and authored technical documentation. Conducted evaluations and created site-specific designs, including network architecture, cabling, equipment selection, and project feasibility analysis.
• Passed Microsoft TCP/IP ExamPassed Microsoft IIS 4.0 Exam (Attained MCSE & MCP +I Status)Passed Comp-Tia Network + Exam

• Implemented upgrade and installation process for PCs on the network.Assisted in the administration of an Windows NT / OpenVMS network.Served as primary support person for internal company helpdesk.Assisted in the.
• Passed several Microsoft MCP exams:NT ServerNT WorkstatoinNetworking Essentials

Aas, Database Programming

Hs Diploma, High School/Secondary Diplomas And Certificates