Michael Rorie Email & Phone Number

Moro, Illinois, United States

East Alton, Il

Providing superior IT support for our employees. Technical Support LeadTier II Technical Support and Field SupportSpecialized Applications Deployment and SupportBarcode Scan Gun Management administrationCitrix Farm ManagementThin Client ManagementPrint Infrastructure ManagementSoftware Migration Project ManagementField Network Troubleshooting pre escalation Account ProvisioningPC Image Software Administration (Acronis)PC Decom and Disposal Management Database/ODBC Problem ResolutionManage Engine Service Desk Software Report WritingManage Engine Service Desk Asset ManagementAsset Management Process

East Alton, Illinois

Technical Support LeadTier II Technical Support and Field SupportSpecialized Applications Deployment and SupportShockWatch Management AdminDigital Signage Deployment LeadBarcode Scan Gun Management administrationCitrix Farm ManagementThin Client ManagementPrint Infrastructure ManagementSoftware Migration Project ManagementField Network Troubleshooting pre escalation Account ProvisioningPC Image Software Administration (Acronis)PC Decom and Disposal Management Database/ODBC Problem ResolutionManage Engine Service Desk Software Report WritingManage Engine Service Desk Asset ManagementAsset Management Process

Wood River Il

Under the direction of the Main Campus Children's Pastor I plan and coordinate the Children's Ministry program at our Wood River Campus. This includes planning lessons for Prek-6th, scheduling volunteers, planning outreach events, overseeing all Children's technical and media needs, and teaching Elementary Services. I also maintain our checkin / security procedures for our Campus. I also head up the recovery program at our church. I many things in the program including, teaching, scheduling, interviewing leaders, public relationship management, and all pastoral aspects of the ministry.

Roxana, Illinois

Provide consulting services to home users and small to medium sized businesses. Services include Microsoft applications support, OS/PC support, IT training, SOHO networking, Virus threat removal, 2Nd Tier business support, server support and a lot more

East Alton Il

2nd Tier Helpdesk supportClient applications support Business Applications SupportDesk side supportWireless scan device supportMobile device management supportEnd user account provisioning Mainframe supportDatabase supportGeneral networking supportSever supportCitrix environment supportForklift management software installation and supportDigital signage installation and supportComputer imaging system management and supportApplication upgrade and migration support

East St. Louis Illinois

SQL ReportsExcel Cubes Query AnalysisProteanIT Support

East Alton - Il

End User SupportTier 2

Granite City Il

Provide local IT Support to Amsted Rail's Granite City IL Plant. Provide Remote IT Support to all of Amsted Rail's entities.Wrote and maintained SSRS reports for production systems.Wrote and maintained Crystal Reports for Helpdesk application.Maintained Granite City Terminal Server FarmProvided administration over ShockWatch Fork Truck management system

Bessemer Alabama

Administration of Bessemer segment of Amsted Rail network.Deployed Production System machines to foundry. Monitored Production SystemsSQL QuerysMaintained VLANS on switched networkMaintanied Bessemer segment of Active DirectoryWrote and maintained group policies

Provided Level 2 and 3 Support for company infrastructureProvided support and administration of Terminal Server FarmDeployed and Administered SCCM (System Center Configuration Manager) environment.Managed antivirus enterprise solution and response team.Managed and maintained SharePoint Farm environment. Provided patch management for the SharePoint environment.Assisted user base with common SharePoint tasks, such as creating lists, forms, and some workflowsProvided lead infrastructure team with SharePoint backup and recovery processes.Provided analysis for SharePoint environment for readiness to upgrade to 2010.Deployed Web Parts and Custom Features to SharePoint environment after testing.Worked with management to layout new ways SharePoint could make business better and easier.

Provided level 1/2 technical support for business customers.Assisted users in troubleshooting computer problems.Diagnosed application errors.Diagnosed network connectivity issues at customer sites.Performed frontline support of Microsoft Office as well as custom applications

Performed hardware and software support and installation. Participated in field installations, engineering and customer support. Worked with help desk assisting users with problems and solutions. Performed troubleshooting of computer systems and related equipment. Performed routine maintenance on all types of computer equipment and printers. Diagnosed application errors and network connectivity problems. Investigated and resolved computer software and hardware problems. Assisted users, and gave training in installed systems and programs. Established and administered periodical testing of network backup and recovery procedures to protect corporate data and system assets. Designed and led network and security system upgrades, providing technical guidance and problem-solving analysis. Administered Server 2003/2008 domain controllers, file servers, print servers, ISA Firewall, and Exchange 2003 e-mail server. Managed Sharepoint 2003 rollout.Developed backup and disaster recovery solutions for SharePoint ServersAssisted users with “Tier 2 and 3” SharePoint related support requestsManaged Sharepoint 2007 migration and rollout.Built the SharePoint Farm (2003 and 2007) infrastructure from the ground up, planning and testing through deploymentManaged all patch / service pack testing and deployment for the SharePoint environment Maintained and monitored all servers in the SharePoint FarmDid capacity planning for increased load on servers during document management rollout.Trained helpdesk analysts on common SharePoint Administration tasks.Managed the deployment of a SharePoint Document Management solution (Knowledge Lake)Attended Microsoft IT Pro SharePoint 2007 Advanced CourseObtained MCTS in SharePoint 2007 AdministrationObtained MCTS in WSS 3.0 Configuration

Coordinated site surveys and authored technical documentation. Conducted evaluations and created site-specific designs, including network architecture, cabling, equipment selection, and project feasibility analysis that included management planning. Analyzed and repaired hardware. Designed and implemented local and wide area networks. Served as Network Admin for small to medium businesses on a proactive or on-call basis.Setup new networks, server, and workstations for clients.Installed and Managed hardware firewalls, and Linux based software firewalls.Performed network emergency support including: server restores, rebuilds, and, disaster recoveryPerformed Internet Security reviews for area banks.• Passed Microsoft TCP/IP ExamPassed Microsoft IIS 4.0 Exam (Attained MCSE & MCP +I Status)Passed Comp-Tia Network + Exam

Implemented upgrade and installation process for PCs on the network.Assisted in the administration of an Windows NT / OpenVMS network.Served as primary support person for internal company helpdesk.Assisted in the ordering and deployment of new equipment.Assisted in the deployment and maintenance of Exchange 5.5 organization.• Passed several Microsoft MCP exams:NT ServerNT WorkstatoinNetworking Essentials

Aas, Database Programming

Hs Diploma, High School/Secondary Diplomas And Certificates