Michael Arra Email & Phone Number

London, On, Ca

London, Ontario, Ca

• Manage, oversee, and direct the security and IT operation team of associates & 3rd party vendors to ensure the operation and security of GoodLife networks and cloud environment• Assign tasks, manage projects, and optimize time and resources to achieve ideal technology blend for each product & service• Co-ordinate compliance and various security audits with internal and external parties• Responsible about the on-going process of evaluating security measure and identifying vulnerabilities and make sure being addressed• Evaluate the security of new systems and drives the implementation of new technologies in a continuous improvement cycle• Run the security training and awareness programs• Communicate and coordinate with my peer managers and collaborate with senior management in the development, planning, and implementation of strategic goals and initiatives• Communicate with the business to make sure that goals and targets are met• Communicate with vendors about the solutions that being looked at and negotiate new orders• Achieve great cost saving in cloud as well as in on-prem environment• Participates in departmental and corporate strategic and tactical planning process• Ensures recovery capability for the corporate environment in the event of disaster

London, Ontario, Ca

Projects:• Implemented USM (Universal Security Management) system that comprise of SIEM, asset discovery, vulnerability assessment, and intrusion detection (HIDS and NIDS)• Implemented WAF (Web Application Firewall) to protect all GoodLife websites• Implemented Endpoint security system• Implemented email system spam filter in high available cluster• Implemented security training platform• Implemented vulnerability and patch remediation systemResponsibilities:• Deployed and manage USM (Universal Security Management) system that comprise of SIEM, asset discovery, vulnerability assessment, and intrusion detection (HIDS and NIDS)• Deployed and managed WAF (Web Application Firewall) to protect all GoodLife websites• Implemented and managed Endpoint security system• Implemented and managed email system spam filter in high available cluster setup, analyzed spam reports, and fine tuned the system to reduce the number of false positives• Implemented and managed security training platform to educate all associates on various security subjects.• Implemented and managed vulnerability and patch remediation system that update all GoodLife systems and provide various type of reporting.• Worked as part of GoodLife security team to achieve and maintain GoodLife compliance with PCI DSS requirements on premise as well as in Microsoft Azure• Performed network and web application audit to mitigate any vulnerability to meet PCI DSS compliance requirements• Identified, analyzed, and remediated security incidents such as Malware, Phishing, and web attacks following GoodLife security incidence response plan• Executed risk assessment with the security team and discuss our findings to develop an action plan• Followed best practices to secure GoodLife resources in Microsoft Azure cloud• Researched the latest IT security trends• Worked closely with IT operations to design secure infrastructure and application solutions

London, Ontario, Ca

Projects:• Implemented SD-WAN between the head office and 300+ remote locations• Participated in Office 365 migration plan and implemented Office 365 environment that includes more than 15,000 accounts• Designed and Implemented GoodLife environment in Microsoft Azure• Migrated GoodLife data Centre in London to a new location with no downtime• Virtualized Goodlife serversResponsibilities:• Implemented and managed Meraki MX firewalls MS switches, and MR access points• Designed, implemented and managed SD-WAN between the HO and 300+ remote location• Implemented and managed Barracuda firewalls virtual appliances in Microsoft Azure• Managed SonicWall Supermassive 9400 in high availability setup• Designed, planed, and implemented changes on the company’s network to enhance performance, data flow, security, and eliminated bottle necks (including VPNs, VLANs, ACL)• Implemented and managed Office 365 environment using the portal and PowerShell• Managed Active directory and integrated on-premise AD with Microsoft Azure AD in hybrid implementation• Designed, Implemented, and managed Azure with security in mind to control access to resources in various virtual networks and subscriptions• Managed more than 150 servers in GoodLife data centres in Azure and on-prem using VMWare• Managed GoodLife WAN that includes more than 400 remote locations• Deployed, configured, tested, monitored, and troubleshot server, software, and network• Performed analysis, diagnostics, and recommended solutions for infrastructure problems• Supported IT team in research and development and participated in all IT projects• Wrote technical specifications for IT services, created, and maintained documentation• Recommended, scheduled, and performed system improvements, upgrades, and repairs

London, Ontario, Ca

Teaching Cyber Security at Fanshawe College

• Maintained, troubleshot and administered Internet Service Provider (ISP) WAN• Managed and administered virtual machines using VMWare• Provided professional services to clients on their networks and systems• Managed the company’s WiFi network and supported wireless clients spread across 50 KM area• Managed and configured PBX and SIP (asterisk based) server to provide VoIP service to customers• Implemented, configured, and managed Cisco UC 320W VoIP appliance for small business• Managed and administered mail servers and insured spam and viruses policies are in place• Conducted tests, performed updates, insured systems’ security, and performed data backups and disaster recovery operations to minimize network down time• Supervised the technical support team to ensure that all technical issues are solved• Developed and updated all the policies and procedures and provided complete documentation

London, Ontario, Ca

• Peer tutored in networking, operating systems, and IT security related subjects• Provided help for students to understand the principle of various security systems

• Managed IT department team that provided support for the companies’ IT infrastructure as well as support for end users• Researched, designed, and developed information, communication, and network systems infrastructure• Researched, evaluated, and integrated network systems and data communication hardware and software• Assessed, documented, and optimized the capacity and performance of information and communication systems network• Planned and designed, deployed and configured Wireless Network system in order to provide reliable and secure connection• Managed, updated, upgraded servers and setup new servers based on company requirements• Managed Active directory in Windows Server 2003 and Windows Server 2008 including but not limited to username and password, group policies, users’ permissions and rights• Implemented security policies and procedures• Installed and configured security protection hardware and software and tools such as firewalls, Antiviruses, VPN, and ACL to protect the network and ensure security• Troubleshot IT system malfunctioning and resolved all related issues• Performed regular maintenance to avoid outages and ensure system best performance• Performed regular backup based on Industries’ best practices• Tested patches and updates before deployment to guarantee compatibility with the systems• Established and maintained excellent relationships with hardware and software suppliers

• Installed software, hardware, network systems, and provided maintenance solutions for the organization• Monitored, tracked and reported status/progress to IT-Manager and recommended processes to improve quality and efficiency of IT• Provided technical support to all the staff including but not limited to Microsoft Office, Lotus email program, and Windows OS• Maintained printers in the office and ensured functionality and accessibility• Provided presentations related to the IT Field for the employees, including technical/non-technical IT related information

• Assembled computers and installed operating system, drivers and all kind of software• Provided technical support for customers and responded to technical support requests in a timely manner to ensure closure of service requests to the satisfaction of the customer• Participated in implementing and managing networks for customers• Installed Antivirus programs and performed system patching and updates

Post Graduate Diploma, Information Security Management

Bachelor'S Degree, Computer Engineering