Michael Arra Email & Phone Number

London, ON, CA

London, Ontario, CA

• Manage, oversee, and direct the security and IT operation team of associates & 3rd party vendors to ensure the operation and security of GoodLife networks and cloud environment
• Assign tasks, manage projects, and optimize time and resources to achieve ideal technology blend for each product & service
• Co-ordinate compliance and various security audits with internal and external parties
• Responsible about the on-going process of evaluating security measure and identifying vulnerabilities and make sure being addressed
• Evaluate the security of new systems and drives the implementation of new technologies in a continuous improvement cycle
• Run the security training and awareness programs

London, Ontario, CA

• Projects:
• Implemented USM (Universal Security Management) system that comprise of SIEM, asset discovery, vulnerability assessment, and intrusion detection (HIDS and NIDS)
• Implemented WAF (Web Application Firewall) to protect all GoodLife websites
• Implemented Endpoint security system
• Implemented email system spam filter in high available cluster
• Implemented security training platform

London, Ontario, CA

• Projects:
• Implemented SD-WAN between the head office and 300+ remote locations
• Participated in Office 365 migration plan and implemented Office 365 environment that includes more than 15,000 accounts
• Designed and Implemented GoodLife environment in Microsoft Azure
• Migrated GoodLife data Centre in London to a new location with no downtime
• Virtualized Goodlife serversResponsibilities:

London, Ontario, CA

Teaching Cyber Security at Fanshawe College

• Maintained, troubleshot and administered Internet Service Provider (ISP) WAN
• Managed and administered virtual machines using VMWare
• Provided professional services to clients on their networks and systems
• Managed the company’s WiFi network and supported wireless clients spread across 50 KM area
• Managed and configured PBX and SIP (asterisk based) server to provide VoIP service to customers
• Implemented, configured, and managed Cisco UC 320W VoIP appliance for small business

London, Ontario, CA

• Peer tutored in networking, operating systems, and IT security related subjects
• Provided help for students to understand the principle of various security systems

• Managed IT department team that provided support for the companies’ IT infrastructure as well as support for end users
• Researched, designed, and developed information, communication, and network systems infrastructure
• Researched, evaluated, and integrated network systems and data communication hardware and software
• Assessed, documented, and optimized the capacity and performance of information and communication systems network
• Planned and designed, deployed and configured Wireless Network system in order to provide reliable and secure connection
• Managed, updated, upgraded servers and setup new servers based on company requirements

• Installed software, hardware, network systems, and provided maintenance solutions for the organization
• Monitored, tracked and reported status/progress to IT-Manager and recommended processes to improve quality and efficiency of IT
• Provided technical support to all the staff including but not limited to Microsoft Office, Lotus email program, and Windows OS
• Maintained printers in the office and ensured functionality and accessibility
• Provided presentations related to the IT Field for the employees, including technical/non-technical IT related information

• Assembled computers and installed operating system, drivers and all kind of software
• Provided technical support for customers and responded to technical support requests in a timely manner to ensure closure of service requests to the satisfaction of the customer
• Participated in implementing and managing networks for customers
• Installed Antivirus programs and performed system patching and updates

Post Graduate Diploma, Information Security Management

Bachelor'S Degree, Computer Engineering