Michael Arroyo Email & Phone Number

Boston, Ma, Us

Strategically direct the Trust Services & Administration business unit's business analysis functions and lead multiple projects with diverse scopes and very complex business problems. Managing the design, development, and implementation of information systems and/or process solutions to enhance business results. Versed in Agile development as Product Owner of a geo-locational SCRUM team.Integration of multiple systems including SalesForce, Jira, Tableau, OBIEE and multiple proprietary applications. Conceptualize and develop custom full stack enterprise scalable solutions where appropriate for business analysis.

Boston, Ma, Us

Relocation to New England

Boston, Ma, Us

Lean Six Sigma Black Belt Certification TrainingOracle Database IntegrationDesign for Operations AssessmentsTableau Data Analytic Dashboard Creation & Publication ManagementDevelopment of Day Over Day Cash Variance Analysis & Monitoring for $3+ Trillion Avg AUMIntegrated a Systems Infrastructure for Assessing and Monitoring Risk in End User Developments with Business Units for Audit Reporting

Boston, Ma, Us

Special Projects Manager for Custody, Cash and Controls Trade OperationsRevolutionized trade ops manual processing through systematic parity checks oRe-wrote teams decade + long methodology oEnhanced oversight oDuplicated manual entries without increasing team capacity oDesigned, developed, and implemented re-design oAttained buy-in from Quality, Risk, Executive Management, Audit and other affiliated groupsCited by senior management on multiple occasions for “Eureka!” game changing ideas o(Highest Implemented by Region)Automated a sub process freeing up 0.5 FTE capacityLean process assessment, analysis, prioritization, re-organization and implementationEnd to End process mapping, gap analysis and remediationDeveloped radical changes to team infrastructures over multiple regionsCoordinated team collaboration, cross business unit ventures to establish Lean protocols

Boston, Ma, Us

January 2007 - 2009Headed out operational transfer of our group from Boston MA to Dallas/Fort WorthResponsibilities included all aspects of our group, from training an entirely new staff to esuring all group responsibilities are met without any sacrifice in service.June 15, 2007 – July 27, 2007 Travel to India  Responsibilities include in depth external money management training for our recently acquired India group Assist in establishing a remote user interface to Fidelity’s mainframe system Provide subject matter oversight for group implementation including equity, fixed income, warrant, options, foreign exchange and more Establish proper audit trail platforms Competency review of the group’s functionality

Boston, Ma, Us

Compiled analysis pertaining to client fund performance and participant activity Daily, monthly and quarterly client service reviews, integrated service reviews, trial balance reporting, reconciliation and custom reporting Identified, analyzed, and developed solutions for all internal and external reporting needs including the development of a visual basic program which cut down on reconciliations to a 700:1 ratio. Used problem solving approaches with internal and external client personnel to ensure timely and accurate reporting of information.

Boston, Ma, Us